--- title: Managed IT Services Level I Technician description: Automated Business Solutions is hiring for the Managed IT Services Level I Technician role. See the full description and apply. type: job url: https://www.foundrole.com/jobs/managed-it-services-level-i-technician-at-automated-business-solutions-01a15ecd-6055-759d-8808-849fd902626c date: 2026-11-15T01:26:44Z og_description: Join Automated Business Solutions as Managed IT Services Level I Technician in Southington, CT. Pays $20–$21 per hour. og_image: https://www.foundrole.com/og/biyslp.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | Automated Business Solutions | | **Location** | Southington, CT | | **Salary** | $20/hr - $21/hr | | **Type** | Full Time | | **Posted** | Oct 20, 2026 | | **History** | First seen 60 days ago (2026-09-15), reposted once | ## Is this job real? **Ghost job check:** A- · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** No H-1B sponsorship on record for Automated Business Solutions. - **E-Verify:** No E-Verify enrollment on record for Automated Business Solutions. ## Pay for similar jobs Most similar jobs pay $44,000 – $57,000 a year (median $46,000). ## Description # We're Hiring: Managed IT Services Level 1 Technician Location: Southington, CT office – In Office/On-site Department: IT Support Team Reports to: IT Manager Automated Business Solutions is proud to be recognized by Providence Business News as one of the Best Places to Work in 2025! Are You Ready to Start Your IT Career in a Fast-Paced, Supportive Environment? **Summary:** We are seeking a diligent, enthusiastic, and customer-focused **Managed IT Services Level 1 Technician** to join our growing team. This is an excellent opportunity for someone passionate about technology who is eager to learn, grow, and build a foundation in the IT field. In this role, you will support small to medium-sized businesses by resolving everyday technical issues, assisting with IT infrastructure support, and delivering exceptional client experience. You will work closely with experienced team members, gaining hands-on experience with real-world IT environments. At Automated Business Solutions, we are committed to providing outstanding service in every interaction. The ideal candidate will bring strong technical aptitude, excellent problem-solving skills, and clear, professional communication abilities. ## What You'll Be Doing: - Provide Tier 1 remote technical support for multiple types of environments - Serve as the first point of contact for all IT-related incidents and service requests - Troubleshoot desktop operating systems (Windows 10/11), Microsoft 365 applications, and common business software - Perform hardware diagnostics and replacement (workstations, laptops, printers, peripherals) - Support basic network troubleshooting (TCP/IP, DNS, DHCP, VPN connectivity, Wi-Fi) issues - Assist with Windows Server administration tasks under senior guidance - Manage Microsoft 365 users, licenses, password resets, and basic Exchange/SharePoint administration - Monitor and respond to RMM alerts (system performance, patch management, endpoint health) - Deploy and maintain endpoint security solutions (AV/EDR) - Install and configure workstations, printers, and network devices - Maintain accurate documentation within PSA systems and internal knowledge databases - Escalate complex incidents to Tier 2/3 technicians with detailed troubleshooting notes - Accurately log, track, and resolve tickets using PSA tools - Maintain clear proactive communication with clients regarding issues status and resolution - Create and maintain detailed documentation of client systems, configurations, and procedures to support seamless service delivery - Maintain, repair, transport, and set up computer equipment as needed - Mentorship from experienced technicians and opportunities to grow into a Level 2 role - Other duties as assigned ## What You Bring: - 1+ year of hands-on IT support experience (help desk, co-op, internship, or lab experience) - CompTIA A+, Network+, or similar foundational certifications (or working toward) - Experience in an MSP environment is a plus - Foundational understanding of IT hardware and software installation, maintenance, and support - Strong troubleshooting and analytical skills - Excellent interpersonal and customer service skills - Clear written and verbal communication skills - A proactive mindset and eagerness to learn - Ability to manage multiple tasks and prioritize effectively - Ability and desire to be part of a team - Flexibility with a positive attitude - Knowledge of Office 365 including Exchange, OneDrive, Sharepoint and Teams - Knowledge of Apple Mac Operating System and management - Willingness to learn and grow in a fast-paced environment - Hands-on experience with a wide range of technologies and clients ## What Success Looks Like - Timely and accurate ticket resolution - Clear and professional client communication - Proper documentation of troubleshooting steps - Escalations that are well-prepared and technically thorough - Continuous skill development and certification progression ## Ready to Launch Your IT Career? Visit our website absne.com to learn more about our company and to submit your application. ## Skills - CompTIA Network+ - Remote Monitoring and Management (Rmm) - Escalation Management - Microsoft 365 - ICT Infrastructure - Dynamic Host Configuration Protocol (Dhcp) - Patch Management - Willingness To Learn - Analytical Skills - Customer Focus - CompTIA a+ - Client Experience - Interpersonal Skills - Endpoint Security - Software Installation - Network Troubleshooting - Remote Technical Support - Virtual Private Networks (Vpn) - Client Communication - Microsoft Windows Server Administration - Hardware Troubleshooting - Service Delivery - Computer Peripherals - IT Infrastructure - Mentoring - Mac OS - Endpoint Detection and Response (Edr) - Continuous Learning - Microsoft OneDrive - Service Desk Support - IT Hardware - Maintenance - Microsoft Windows 10 - Wi-Fi - Domain Name System - Process Documentation - IT Support - Communication - Flexibility - Transmission Control Protocol (Tcp) - TCP/IP - Databases - Microsoft SharePoint - Customer Service ## Related - [Technology & Software jobs](https://www.foundrole.com/careers/technology-and-software?utm_source=ai_markdown)- [IT Support & Help Desk jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk?utm_source=ai_markdown)- [Technical Support Specialist jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk/technical-support-specialist?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Related pages - [IT Services and Consulting](https://www.foundrole.com/sectors/technology/it-services-and-consulting?utm_source=ai_markdown) — 150241 jobs - [Connecticut](https://www.foundrole.com/locations/us/connecticut?utm_source=ai_markdown) — 34029 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)