--- title: Lead Guest Experience Host at Heritage Companies description: Heritage Companies is hiring for the Lead Guest Experience Host role in Albuquerque, NM. Part-time role. See the full description and apply. type: job url: https://www.foundrole.com/jobs/lead-guest-experience-host-at-heritage-companies-01a165ea-bed6-7428-9381-4d5ca62ea7f7 date: 2026-10-23T00:16:45Z og_description: Join Heritage Companies as Lead Guest Experience Host in Albuquerque, NM. Pays $17.5–$19.5 per hour. Part-time role. og_image: https://www.foundrole.com/og/u15wce.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | Heritage Companies | | **Location** | Albuquerque, NM | | **Salary** | $17.5/hr - $19.5/hr | | **Type** | Part Time | | **Posted** | Oct 22, 2026 | ## Is this job real? **Ghost job check:** A- · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** No H-1B sponsorship on record for Heritage Companies. - **E-Verify:** No E-Verify enrollment on record for Heritage Companies. ## Pay for similar jobs Most similar jobs pay $33,000 – $47,000 a year (median $39,000). ## Description ***About Heritage Hotels & Resorts*** *Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place and people. Our luxury hotels and award winning restaurants are rooted in authentic storytelling, exceptional service and community pride. We care for our guests, our team and our neighborhoods with the same intention. If you believe hospitality can make a meaningful impact, we invite you to join the Heritage family.* **Why This Role Matters** This role matters because it ensures that service standards are not only met but consistently elevated in real time. As a visible leader on the floor, the Guest Experience Lead directly influences the quality, energy, and execution of the guest experience. By supporting team members, resolving challenges proactively, and reinforcing expectations through action, this role helps create a cohesive, high-performing environment where guests feel genuinely welcomed, cared for, and remembered. **What You’ll Do** - Lead by example through consistent delivery of refined, personalized guest service. - Support daily shift operations and assist in coordinating team coverage and flow. - Act as the first point of contact for escalated guest needs, concerns, or service recovery. - Provide real-time coaching, feedback, and support to Guest Experience Hosts. - Ensure adherence to service standards, brand expectations, and operational procedures. - Partner with housekeeping, concierge, food and beverage, and other departments to ensure seamless guest experiences. - Assist with VIP arrivals, special requests, and personalized guest touches. - Monitor lobby presence, guest flow, and overall ambiance to maintain a welcoming environment. - Support onboarding and training of new team members. - Communicate effectively with leadership regarding daily operations, challenges, and opportunities. - Maintain confidentiality and uphold all safety and security protocols. - Other duties as assigned consistent with the needs of the property. **Why You’ll Love Working With Us** - Competitive pay and comprehensive benefits, including a 25% match for 401k - Generous employee discounts across Heritage Hotels restaurants, spa, and retail - Complimentary meals during scheduled shifts - Free employee parking - Growth and development opportunities - Supportive people-first culture rooted in New Mexico pride and community - Strong leadership presence with the ability to influence and guide others. - Exceptional guest service skills with a passion for luxury hospitality. - Strong problem-solving skills and ability to handle guest concerns with professionalism. - Excellent communication and interpersonal skills. - Ability to multitask and remain composed in a fast-paced environment. - High attention to detail and service consistency. - High school diploma or equivalent required. - High school diploma or equivalent required. - Minimum of 6 months of hospitality or guest service experience required. - Luxury or high-volume hospitality experience preferred. - Current New Mexico driver’s license with an insurable driving record required. - Ability to stand for extended periods and lift, push, pull, and carry up to 25 pounds. - Flexible availability, including nights, weekends, and holidays. ## Skills - Influencing - Onboarding - Guest Experience Management - Confidentiality - Housekeeping - Service Recovery - Multitasking - Coordinating - Leadership - Concierge Services - Safety and Security - Coaching ## Benefits - Discounts/Reimbursements - 401(k) Plans ## Related - [Hospitality & Food Service jobs](https://www.foundrole.com/careers/hospitality-and-food-service?utm_source=ai_markdown)- [Gaming & Casinos jobs](https://www.foundrole.com/careers/hospitality-and-food-service/gaming-and-casinos?utm_source=ai_markdown)- [Casino Host jobs](https://www.foundrole.com/careers/hospitality-and-food-service/gaming-and-casinos/casino-host?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [Hotels and Motels](https://www.foundrole.com/sectors/hospitality-and-travel/hotels-and-motels?utm_source=ai_markdown) — 69934 jobs - [New Mexico](https://www.foundrole.com/locations/us/new-mexico?utm_source=ai_markdown) — 15928 jobs - [Albuquerque, NM](https://www.foundrole.com/locations/us/new-mexico/albuquerque?utm_source=ai_markdown) — 5873 jobs ## Related pages - [Hotels and Motels](https://www.foundrole.com/sectors/hospitality-and-travel/hotels-and-motels?utm_source=ai_markdown) — 69934 jobs - [New Mexico](https://www.foundrole.com/locations/us/new-mexico?utm_source=ai_markdown) — 15928 jobs - [Albuquerque, NM](https://www.foundrole.com/locations/us/new-mexico/albuquerque?utm_source=ai_markdown) — 5873 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)