--- title: Lead Developer Dynamics Three Sixty Five Customer description: Lead Developer Dynamics Three Sixty Five Customer Service Workspace Migration at Fathom Management. See the full description and apply. type: job url: https://www.foundrole.com/jobs/lead-developer-dynamics-three-sixty-five-customer-service-workspace-migration-at-fathom-management-llc-01a0dc55-b1d7-77a9-abdb-79b1295dcdea date: 2026-09-28T21:33:39Z og_description: Join Fathom Management as Lead Developer Dynamics Three Sixty Five Customer Service Workspace Migration. Pays $160K–$180K per year. og_image: https://www.foundrole.com/og/b4ubpx.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | Fathom Management | | **Location** | Remote | | **Salary** | $160K/yr - $180K/yr | | **Type** | Full Time | | **Posted** | Sep 25, 2026 | ## Remote check **Fully remote: passed our check.** The role itself is remote, with no recurring office days, travel under 10%, no on-site duties and no end date on the remote setup. - "Location: Remote – U.S." **Where you can work from:** United States ## Description ## **Lead Developer – Dynamics 365 Customer Service Workspace Migration** Client: **Department of Veterans Affairs (VA)** Location: **Remote – U.S. Based** Salary: **$160,000–$180,000** annually, based on experience and technical interview Employment Type: **Full-Time** Citizenship: **U.S. Citizen Required** ### **Position Summary** We are seeking a **Lead Dynamics 365 Developer** to lead a team of **5–7 developers and integration resources** through the modernization of an existing Dynamics 365 Customer Service platform, with a primary focus on **migrating Unified Service Desk (USD) to Customer Service Workspace (CSW)**. The ideal candidate is a **hands-on technical leader with deep Customer Service Workspace and Unified Service Desk experience**, including the ability to assess existing USD customizations, determine the appropriate CSW replacement approach, and lead the modernization of existing API and telephony integrations. This is **not simply a Dynamics 365 development role**. The technical manager is specifically seeking someone who understands **USD-to-CSW migration, Dataverse architecture, existing integration modernization, and the impact of those changes on the agent experience and business operations.** ### **Core Technical Requirements** - **Dynamics 365 Customer Service / Customer Service Workspace** * 5+ years of D365 Customer Service and CSW experience * Deep hands-on CSW implementation experience * Proven **USD → CSW migration/modernization** experience * Session templates, application tabs, productivity tools, macros, agent scripts, knowledge integration, and multisession * Ability to replace legacy USD functionality with native CSW capabilities where appropriate - **Unified Service Desk Modernization** * Experience analyzing and migrating: + USD custom controls + Hosted applications + Action calls + Session management + Navigation rules + Agent scripts + CTI integrations * Ability to establish reusable migration patterns and technical standards - **Dataverse / Power Platform** * Advanced Dataverse architecture and data modeling * Business logic and security architecture * Business Units, Security Roles, Teams, Field Security Profiles, and record ownership * Power Apps and Power Automate * JavaScript / TypeScript * C# / plug-ins / Custom APIs * PCF preferred - **API & Integration Modernization** * Modernize existing APIs supporting the legacy USD environment * Analyze and re-implement existing integrations * API contracts, authentication, data mapping, error handling * REST APIs * OAuth 2.0 / OpenID Connect * Integration testing and functional-parity validation - **Telephony / CTI** * Understanding of CTI and telephony integration * Screen pop * Customer identification * Call context transfer * Activity creation * Agent desktop integration * Cisco Contact Center / Webex Contact Center / Cisco Finesse or Genesys Cloud CX / Genesys Engage experience is preferred ### **Technical Leadership** This person will lead a **5–7 person development/integration team** and will be responsible for: - Technical direction and architecture - Development standards and governance - Design and code reviews - Migration frameworks and reusable implementation patterns - Testing and deployment readiness - Technical risk and dependency management - Mentoring developers and integration resources - Production-quality delivery with minimal post-deployment defects ### **Delivery Leadership** - Manage requirements, development tasks, defects, dependencies, risks, and milestones through **JIRA** - Provide technical execution oversight and accurate status reporting - Coordinate development, integration, testing, and deployment activities - Deliver contractual milestones within approved scope and schedule - Experience with **fixed-price systems integration or modernization engagements** is preferred ### **Required Experience** - Bachelor's degree in Computer Science, IT, Engineering, or related field - **8+ years Dynamics 365/CRM development** - **5+ years Dynamics 365 Customer Service / Customer Service Workspace** - Demonstrated **USD → CSW migration experience** - Demonstrated experience modernizing **existing API integrations** - Strong Dataverse and Power Platform experience - JavaScript/TypeScript, C#, REST APIs - OAuth 2.0 and OpenID Connect - Dataverse security architecture and governance - Working knowledge of CTI/telephony and multisession workspace concepts - Strong JIRA experience - Demonstrated technical leadership of development resources ### **Preferred Experience** - Deep expertise in **Customer Service Workspace and Unified Service Desk** - Omnichannel for Customer Service - PCF - Microsoft Power Platform certifications - Cisco Contact Center / Webex Contact Center / Cisco Finesse - Genesys Cloud CX / Genesys Engage - Advanced CTI and agent-desktop integrations - Fixed-price modernization/SI engagements ## **Benefits Overview** Fathom Management offers full-time employees a comprehensive and competitive benefits package, including: - Paid vacation, sick leave, and holidays - Medical, dental, and vision insurance - Life insurance - Short- and long-term disability insurance - 401(k) - Military leave - Professional training and development - Tuition reimbursement - Employee wellness program - Commuter benefits - And more ## **Equal Employment Opportunity** Fathom Management is an Equal Employment Opportunity Employer committed to fostering a diverse and inclusive workplace. All employment decisions are made without regard to race, color, religion, creed, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability, or any other characteristic protected by applicable federal, state, or local law. ## Skills - C# - Technical Leadership - OpenID Connect - Status Reporting - Quality Control - RESTful API - Microsoft Dynamics 365 - API Integration - Software Deployment - Code Review - Deployment Strategy - Technical Direction - Microsoft Dataverse - Authentication (Software Security) - Cisco - JIRA - Licensed Master Social Worker - Call Center Operations - Customer Relationship Management - Microsoft Power Automate - Integration Testing - Mentoring - Excel Macros - Powerapps - Genesys Cloud CX - Service Desk Support - TypeScript - Microsoft Power Platform - Phone Systems - JavaScript - API Design - Data Modeling - Systems Integration - Computer Science - Cisco Webex - Error Handling - Navigation - Governance - Dependency Management - Customer Service - OAuth - IT Security Architecture ## Benefits - Financial Aid/Assistance - Health and Wellness Programs - Health Insurance - Dental Insurance - Vision Insurance - Disability Insurance - Life Insurance - Paid Time Off (Pto) - Sick Leave - 401(k) Plans - Transportation ## How to Apply [Apply for this position](https://www.foundrole.com/jobs/lead-developer-dynamics-three-sixty-five-customer-service-workspace-migration-at-fathom-management-llc-01a0dc55-b1d7-77a9-abdb-79b1295dcdea?utm_source=ai_markdown) ## Related - [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown)