--- title: Junior PDS Support Desk Analyst at Inadev in Reston, VA description: Inadev is hiring for the Junior PDS Support Desk Analyst role in Reston, VA. Pays $50K–$60K per year. See the full description and apply. type: job url: https://www.foundrole.com/jobs/junior-pds-support-desk-analyst-at-inadev-01a17f32-0bba-75b9-ab56-88cdcd44957a date: 2026-11-15T01:26:44Z og_description: Join Inadev as Junior PDS Support Desk Analyst in Reston, VA. Pays $50K–$60K per year. Full-time, hybrid role. og_image: https://www.foundrole.com/og/yw36ut.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | Inadev | | **Location** | Reston, VA (Hybrid) | | **Salary** | $50K/yr - $60K/yr | | **Type** | Full Time | | **Posted** | Oct 27, 2026 | ## Is this job real? **Ghost job check:** A- · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** Inadev sponsors H-1B visas. It filed 2 H-1B petitions (FY2026 Q1 – FY2026 Q4). - **E-Verify:** No E-Verify enrollment on record for Inadev. ## Pay for similar jobs Most similar jobs pay $60,000 – $75,000 a year (median $66,000). ## Description **Position Summary:** The Junior PDS Support Desk Analyst provides day-to-day technical and user support for the Legacy EDGAR PDS environment. The analyst serves as a frontline resource for identifying, documenting, troubleshooting, and resolving application and production support issues while ensuring users receive timely and professional assistance. The ideal candidate has foundational experience with AWS, Python, application support, and troubleshooting and is interested in developing deeper technical expertise within a mission-critical federal environment. **Key Responsibilities:** - Provide Tier 1 and Tier 2 technical support for EDGAR PDS users and applications. - Receive, document, prioritize, and track incidents and service requests through resolution. - Troubleshoot application, access, configuration, data, and production-support issues. - Perform initial technical analysis and escalate complex issues to senior support, engineering, database, or infrastructure teams. - Support applications and services operating within AWS cloud environments. - Use basic Python scripting to assist with troubleshooting, log analysis, routine support activities, and automation. - Review application logs, alerts, and system information to assist with identifying production issues. - Monitor assigned tickets and ensure users receive timely status updates through resolution. - Document resolutions and contribute to knowledge articles, troubleshooting guides, and standard operating procedures. - Assist with application releases, production changes, validation, and post-deployment support. - Identify recurring issues and work with senior team members to improve support processes and application reliability. - Follow established incident, problem, change, security, and escalation procedures. **PHYSICAL DEMANDS:** \- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Inadev Corporation does not discriminate against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, sexual orientation/gender identity, or national origin **INTEGRITY AND COMPLIANCE NOTICE:** All information provided by applicants must be complete, truthful, and accurate. Any intentional misrepresentation of skills, experience, credentials, or identity may result in removal from consideration for this and future employment opportunities. For positions supporting U.S. federal government contracts, applicants may be subject to background investigations and employment eligibility verification in accordance with federal regulations. Providing false information during this process may be subject to review and action as required under applicable federal laws and security regulations. Inadev is proud to be an Equal Opportunity Employer and a federal contractor committed to compliance with all applicable EEO, OFCCP, and federal hiring standards. **Non-Technical Requirements:** - Must be a U.S. Citizen. - Must be willing to work a HYBRID Schedule (3-4 Days) in Reston, VA & client locations in the Washington D.C. area as required. - Ability to pass a 7-year background check and obtain/maintain a U.S. Government Clearance - Strong communication and presentation skills. - Must be able to prioritize and self-start. - Must be adaptable/flexible as priorities shift. - Must be enthusiastic and have passion for learning and constant improvement. - Must be open to collaboration, feedback and client asks. - Must enjoy working with a vibrant team of outgoing personalities. **Required Qualifications:** - 1–3 years of experience in technical support, application support, service desk, or a related IT role. - Foundational knowledge of Amazon Web Services (AWS) and cloud-hosted applications. - Basic experience with Python scripting. - Familiarity with application troubleshooting, logs, monitoring, and incident management. - Understanding of ticketing systems and service desk processes. - Strong analytical and problem-solving skills. - Strong written and verbal communication skills. - Ability to work collaboratively with users, developers, infrastructure teams, DBAs, and other technical personnel. **Preferred Qualifications:** - Experience supporting federal government or regulated systems. - Familiarity with AWS CloudWatch or similar monitoring/logging tools. - Exposure to Linux, APIs, SQL, or relational databases. - Knowledge of ITIL-based incident, problem, and change management practices. - Experience supporting production or high-availability applications. **Success Profile:** A successful Junior PDS Support Desk Analyst is customer-focused, technically curious, responsive, and detail-oriented. The individual should be comfortable owning a support ticket from initial intake through resolution, knowing when to troubleshoot independently and when to escalate, while developing deeper expertise in EDGAR PDS, AWS, and Python. ## Skills - Security Clearance - High Availability Systems - Cloud Computing - Open Web Application Security Project (Owasp) - Scripting - Technical Support - Amazon Web Services - Amazon CloudWatch - Software Deployment - Logging - Problem Solving - Python - Database Management - Automation - ITIL - Relational Databases - SQL - Collaboration - Tier 2 Technical Support - Eligibility Verification - Application Support - Presentation Skills - Service Desk Support - Standard Operating Procedures (Sop) - Log Analysis - Background Vetting / Investigations - Government Contracting - Incident Management - Technical Analysis - Linux - Communication - Change Management - Demonstration Skills - Adaptability - Production Support - Regulatory Compliance ## Related - [Technology & Software jobs](https://www.foundrole.com/careers/technology-and-software?utm_source=ai_markdown)- [IT Support & Help Desk jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk?utm_source=ai_markdown)- [Technical Support Specialist jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk/technical-support-specialist?utm_source=ai_markdown)- [Help Desk Technician / Analyst jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk/technical-support-specialist/help-desk-technician-analyst?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [IT Services and Consulting](https://www.foundrole.com/sectors/technology/it-services-and-consulting?utm_source=ai_markdown) — 150241 jobs - [Virginia](https://www.foundrole.com/locations/us/virginia?utm_source=ai_markdown) — 99846 jobs - [Reston, VA](https://www.foundrole.com/locations/us/virginia/reston?utm_source=ai_markdown) — 2983 jobs ## Related pages - [IT Services and Consulting](https://www.foundrole.com/sectors/technology/it-services-and-consulting?utm_source=ai_markdown) — 150241 jobs - [Virginia](https://www.foundrole.com/locations/us/virginia?utm_source=ai_markdown) — 99846 jobs - [Reston, VA](https://www.foundrole.com/locations/us/virginia/reston?utm_source=ai_markdown) — 2983 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)