--- title: Journey Architect, Customer Experience AWS Integrated description: Amazon is hiring for the Journey Architect, Customer Experience AWS Integrated Demand Center role. See the full description and apply. type: job url: https://www.foundrole.com/jobs/journey-architect-customer-experience-aws-integrated-demand-center-at-amazon-01a147eb-2551-7677-a882-b346750d8c43 date: 2026-11-15T01:26:44Z og_description: Join Amazon as Journey Architect, Customer Experience AWS Integrated Demand Center in New York, NY. Pays $86.7K–$151.7K per year. og_image: https://www.foundrole.com/og/8khovx.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | [Amazon](https://www.foundrole.com/companies/amazon?utm_source=ai_markdown) | | **Location** | Seattle, WA | | **Salary** | $86.7K/yr - $151.7K/yr | | **Type** | Intern | | **Posted** | Oct 17, 2026 | ## Is this job real? **Ghost job check:** A · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** Amazon sponsors H-1B visas. It filed 25,968 H-1B petitions (FY2026 Q1 – FY2026 Q4). - **E-Verify:** No E-Verify enrollment on record for Amazon. ## Pay for similar jobs Most similar jobs pay $181,000 – $208,000 a year (median $199,000). ## Description AWS Marketing is seeking a talented Journey Architect to join our Customer Experience (CX) team within the Integrated Demand Center (IDC). In this role, you will lead the implementation of customer journeys in Adobe Experience Platform (AEP) while supporting the strategic design of customer-centric marketing experiences. You'll play a critical role in translating journey frameworks into technical reality, orchestrating data-driven, personalized experiences that help AWS customers adopt and grow with our services. Key job responsibilities Technical Implementation & Operations (Primary Focus) • Lead end-to-end technical implementation of customer journeys in Adobe Experience Platform (AEP) • Build and configure journey orchestration workflows, segmentation logic, and personalization rules • Execute technical implementations based on journey frameworks and requirements from Digital Strategists • Implement shared foundations approach to enable scalable, reusable journey components • Ensure data integrity and proper integration across marketing technology stack • Monitor journey performance, troubleshoot technical issues, and optimize based on progression metrics • Partner with Technical Architecture & Analytics (TAA) teams on data requirements and implementation Journey Strategy & Framework Support: • Assist Digital Strategists in developing customer journey frameworks across awareness, consideration, conversion, and loyalty stages • Provide technical feasibility and best practice input during journey design workshops and planning sessions • Contribute to journey strategy discussions with insights from platform capabilities and implementation experience • Support the development of next best action and next best content recommendation strategies • Collaborate on defining technical requirements and success metrics for Integrated Development Programs (IDPs) Cross-Functional Collaboration: • Partner with CX team on customer journey progression metrics and reporting • Work closely with Channel (email, web, social, etc.) teams and Marketing Platform Operations (MPO) on campaign execution • Coordinate with marketing technology teams and sales demand generation teams to ensure seamless customer experiences • Collaborate with Customer Insights Leads to incorporate Voice of the Customer insights into technical implementations • Present technical implementations and results to stakeholders ## Basic Qualifications \- 5+ years of professional non-internship marketing experience \- Experience using data and metrics to drive improvements \- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) \- Experience building and optimizing multiple, simultaneous marketing campaigns \- Experience managing or working within cross-functional marketing and creative teams ## Preferred Qualifications \- Experience in multi-territory campaign management \- Experience in digital marketing and content production timelines and process \- Experience working with marketing tools including email, web analytics, CRM, and marketing automation platforms Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, NY, New York - 86,700.00 - 151,700.00 USD annually USA, WA, Seattle - 82,700.00 - 137,900.00 USD annually ## Skills - Digital Marketing - Analytics - Content Creation - Feasibility Analysis - Microsoft Excel - Planning - Excel Pivot Tables - Data Manipulation - Automation - Voice of the Customer - Next Best Action - Tableau (Business Intelligence Software) - Data Integrity - Customer Relationship Management - Excel Macros - Demand Generation - Adobe Experience Platform - Web Analytics - Market Segmentation - Customer Journey Mapping - Marketing Technology (MarTech) - Customer Insights - Customer Journey Orchestration - Technical Architecture - Personalization - Campaign Management ## Benefits - Mental Health - Health Insurance - Dental Insurance - Vision Insurance - Life Insurance - Parental Leave - Paid Time Off (Pto) - 401(k) Plans - Employee Stock Options (ESOs) ## Related - [More jobs at Amazon](https://www.foundrole.com/companies/amazon?utm_source=ai_markdown) - [Technology & Software jobs](https://www.foundrole.com/careers/technology-and-software?utm_source=ai_markdown)- [Cloud & DevOps jobs](https://www.foundrole.com/careers/technology-and-software/cloud-and-devops?utm_source=ai_markdown)- [Solutions Architect jobs](https://www.foundrole.com/careers/technology-and-software/cloud-and-devops/solutions-architect?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [Internet Marketplace Platforms](https://www.foundrole.com/sectors/technology/internet-marketplace-platforms?utm_source=ai_markdown) — 63039 jobs - [Washington](https://www.foundrole.com/locations/us/washington?utm_source=ai_markdown) — 61444 jobs - [Amazon](https://www.foundrole.com/companies/amazon?utm_source=ai_markdown) — 20341 jobs - [Seattle, WA](https://www.foundrole.com/locations/us/washington/seattle?utm_source=ai_markdown) — 18688 jobs ## Related pages - [Internet Marketplace Platforms](https://www.foundrole.com/sectors/technology/internet-marketplace-platforms?utm_source=ai_markdown) — 63039 jobs - [Washington](https://www.foundrole.com/locations/us/washington?utm_source=ai_markdown) — 61444 jobs - [Amazon](https://www.foundrole.com/companies/amazon?utm_source=ai_markdown) — 20341 jobs - [Seattle, WA](https://www.foundrole.com/locations/us/washington/seattle?utm_source=ai_markdown) — 18688 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)