--- title: IT Technician Level II at Automated Business Solutions description: Automated Business Solutions is hiring for the IT Technician Level II role in Warwick, RI. See the full description and apply. type: job url: https://www.foundrole.com/jobs/it-technician-level-ii-at-automated-business-solutions-01a0d8e2-bd07-7eb4-86de-f10ebbdf72f8 date: 2026-11-15T01:26:44Z og_description: Join Automated Business Solutions as IT Technician Level II in Warwick, RI. Pays $55K–$70K per hour. Full-time, on-site role. og_image: https://www.foundrole.com/og/90sc4m.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | Automated Business Solutions | | **Location** | Warwick, RI | | **Salary** | $55K/hr - $70K/hr | | **Type** | Full Time | | **Posted** | Sep 25, 2026 | ## Is this job real? **Ghost job check:** B · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** No H-1B sponsorship on record for Automated Business Solutions. - **E-Verify:** No E-Verify enrollment on record for Automated Business Solutions. ## Pay for similar jobs Most similar jobs pay $46,000 – $60,000 a year (median $55,000). ## Description # We're Hiring: Managed IT Services Level 2 Technician Location: Southington CT office – In Office/On-site Department: IT Support Team Reports to: IT Manager **Summary:** We are seeking a diligent, enthusiastic, and customer-focused **Managed IT Services Level 2 Technician** to join our growing team. This is an excellent opportunity for someone passionate about technology, who is eager to learn, grow and continue to expand their foundation in the IT field. In this role you will support small to medium-sized businesses by resolving everyday technical issues, providing IT infrastructure support, and delivering exceptional client experience. You will work closely with team members, utilizing your experience with real-world IT environments. At Automated Business Solutions, we are committed to providing outstanding service in every interaction. The ideal candidate will bring strong technical aptitude, excellent problem-solving skills, and clear, professional communication abilities. ## What You'll Be Doing: - Provide Level 2 technical support for multiple types of environments - Serve as a first point of contact for all IT-related incidents and service requests - Troubleshoot and resolve advanced technical issues relating to desktop operating systems Windows (10/11), Microsoft 365 applications, and common business software - Perform hardware diagnostics and replacement (workstations, laptops, printers, peripherals) - Support basic to complex network troubleshooting (TCP/IP, DNS, DHCP, VPN connectivity, Wi-Fi) issues - Work on Windows Server administration task assignments -   - Manage Microsoft 365 users, licenses, password resets for Exchange & SharePoint administration - Create and manage support tickets using our PSA tools - Monitor and respond to RMM alerts (systems performance, patch management, endpoint health) - Deploy and maintain endpoint security solutions (AV/EDR) - Install and configure workstations, printers, and network devices - Maintain accurate documentation within PSA systems and internal knowledge databases - Escalate complex incidents to Tier 3 technicians with detailed troubleshooting notes - Accurately log, track, and resolve tickets utilizing PSA tools - Maintain clear proactive communication with clients regarding issues status and resolution - Create and maintain detailed documentation of client systems, configurations, and procedures to enable seamless service delivery - Maintain, repair, transport, and set up computer equipment as required - Other duties as assigned ## What You Bring: - 3+ years of hands-on experience in a help desk or IT support role, preferably in an MSP or multi-client setting - CompTIA A+, Network+, Microsoft, or SonicWall/Watchguard certifications are a plus - Comprehensive understanding of networking (DNS, DHCP, VPN, firewalls) - Multiple years' experience in an MSP environment is a plus - Detailed understanding of IT hardware and software installation, maintenance, and support - Strong troubleshooting and analytical skills - Excellent interpersonal and customer service skills - Clear written and verbal communication skills - A proactive mindset and eagerness to learn - Ability to manage multiple tasks and prioritize effectively - Ability and desire to be part of a team - Flexibility with a positive attitude - Comprehensive hands-on knowledge of Office 365 including Exchange, OneDrive, SharePoint, Teams - Willingness to learn and grow in a fast-paced environment - Hands-on experience in a wide range of technologies and clients ## What Success Looks Like - Timely and accurate ticket resolution - Clear and professional client communication - Proper documentation of troubleshooting steps - Escalations that are well-prepared and technically thorough - Continuous skill development and certification progression ## Ready to Launch Your IT Career? Visit our website absne.com to learn more about our company and to submit your application. ## Skills - CompTIA Network+ - Remote Monitoring and Management (Rmm) - Escalation Management - Microsoft 365 - ICT Infrastructure - Technical Support - IT Ticketing Systems - Dynamic Host Configuration Protocol (Dhcp) - Patch Management - Willingness To Learn - Analytical Skills - CompTIA a+ - Client Experience - Interpersonal Skills - Endpoint Security - Software Installation - Network Troubleshooting - Virtual Private Networks (Vpn) - Client Communication - Microsoft Windows Server Administration - Hardware Troubleshooting - Service Delivery - Computer Peripherals - IT Infrastructure - Endpoint Detection and Response (Edr) - Microsoft OneDrive - Service Desk Support - IT Hardware - Maintenance - Wi-Fi - Domain Name System - Process Documentation - IT Support - Communication - Flexibility - Transmission Control Protocol (Tcp) - TCP/IP - Databases - Microsoft SharePoint - Customer Service - SonicWall - Firewall Configuration ## Related - [Technology & Software jobs](https://www.foundrole.com/careers/technology-and-software?utm_source=ai_markdown)- [IT Support & Help Desk jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk?utm_source=ai_markdown)- [Technical Support Specialist jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk/technical-support-specialist?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [IT Services and Consulting](https://www.foundrole.com/sectors/technology/it-services-and-consulting?utm_source=ai_markdown) — 150241 jobs - [Rhode Island](https://www.foundrole.com/locations/us/rhode-island?utm_source=ai_markdown) — 8788 jobs - [Warwick, RI](https://www.foundrole.com/locations/us/rhode-island/warwick?utm_source=ai_markdown) — 781 jobs ## Related pages - [IT Services and Consulting](https://www.foundrole.com/sectors/technology/it-services-and-consulting?utm_source=ai_markdown) — 150241 jobs - [Rhode Island](https://www.foundrole.com/locations/us/rhode-island?utm_source=ai_markdown) — 8788 jobs - [Warwick, RI](https://www.foundrole.com/locations/us/rhode-island/warwick?utm_source=ai_markdown) — 781 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)