--- title: IT Support Specialist / Help Desk at Surge Staffing description: Surge Staffing is hiring for the IT Support Specialist / Help Desk role in Columbus, OH. See the full description and apply. type: job url: https://www.foundrole.com/jobs/it-support-specialist-help-desk-at-surge-staffing-01a111d0-4e19-783b-8748-c4120fe54ddd date: 2026-11-15T01:26:44Z og_description: Join Surge Staffing as IT Support Specialist / Help Desk in Columbus, OH. Pays $60K–$65K per year. Full-time, on-site role. og_image: https://www.foundrole.com/og/qdwfsl.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | Surge Staffing | | **Location** | Columbus, OH | | **Salary** | $60K/yr - $65K/yr | | **Type** | Full Time | | **Posted** | Oct 30, 2026 | | **History** | First seen 45 days ago (2026-09-30), reposted once | ## Is this job real? **Ghost job check:** B · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** No H-1B sponsorship on record for Surge Staffing. - **E-Verify:** No E-Verify enrollment on record for Surge Staffing. ## Pay for similar jobs Most similar jobs pay $50,000 – $72,000 a year (median $58,000). ## Description **Company:** Surge Staffing **Location:** Columbus, Ohio — Headquarters **Work Environment:** In-office **Employment Type:** Full-time **Department:** Information Technology Position Summary Surge Staffing is seeking a customer-focused **IT Support Specialist (Help Desk Technician)** to support employees at our headquarters and across our branch network. This individual will troubleshoot hardware, software, connectivity, and account access issues to keep employees productive and business operations running smoothly. The ideal candidate is a strong problem solver who communicates clearly, stays organized, and provides patient, professional support to users with varying levels of technical knowledge. **Key Responsibilities** - Serve as the first point of contact for technical support requests through phone, email, and the help desk ticketing system. - Troubleshoot issues involving desktops, laptops, monitors, printers, scanners, phones, and other office equipment. - Support Windows operating systems and Microsoft 365 applications, including Outlook, Teams, Word, and Excel. - Diagnose basic network, Wi-Fi, internet connectivity, and VPN issues; escalate more complex problems as needed. - Install, configure, update, and maintain approved hardware and software. - Assist with employee onboarding by preparing equipment, configuring user accounts, and confirming access to required systems. - Support employee offboarding by restricting access and coordinating equipment recovery according to established procedures. - Handle password resets, multifactor authentication support, and approved access requests. - Provide remote technical assistance to branch employees and coordinate on-site support when necessary. - Document support requests, troubleshooting steps, and resolutions accurately in the ticketing system. - Prioritize requests by urgency and business impact, and keep employees informed of progress. - Escalate unresolved issues to the appropriate IT team member or vendor and follow through to resolution. - Maintain equipment inventory, assignment records, and support documentation. - Help employees understand basic technology practices and recognize potential security concerns. - Follow company procedures for protecting employee, candidate, and client information. - Assist with technology rollouts, equipment replacements, and other IT projects. **Required Qualifications** - High school diploma or equivalent. - At least 2-3 years of experience in IT help desk, desktop support, or a similar technical support role. - Working knowledge of Windows operating systems, Microsoft 365, and common office hardware. - Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN connectivity. - Experience troubleshooting technical issues and clearly explaining solutions to nontechnical users. - Strong customer service, communication, and organizational skills. - Ability to manage multiple support requests in a fast-paced environment. - Strong attention to detail and discretion when handling confidential information. - Ability to work independently and collaborate with a broader IT team. **Preferred Qualifications** - Associate degree or technical training in information technology, computer science, or a related field. - CompTIA A+, Network+, or relevant Microsoft certification. - Experience with Active Directory or Microsoft Entra ID. - Familiarity with ticketing systems, remote support tools, and endpoint management platforms. - Experience supporting employees across multiple office locations. - Exposure to staffing, recruiting, applicant tracking, or other business applications. IND1 ## Skills - CompTIA Network+ - Microsoft 365 - Technical Support - Technical Training - IT Ticketing Systems - Dynamic Host Configuration Protocol (Dhcp) - Active Directory - Onboarding - Information Technology - Endpoint Management - Employee Offboarding - Desktop Support - Discretion - Microsoft Excel - CompTIA a+ - Office Equipment - Remote Technical Support - Microsoft Word - Virtual Private Networks (Vpn) - Microsoft Outlook - Applicant Tracking Software - Multi-Factor Authentication - Coordinating - Distributed Directory Information Services - Microsoft Entra ID - Service Desk Support - Attention to Detail - Computer Science - Ability to Work Independently - Organizational Skills - Wi-Fi - Domain Name System - Communication - Transmission Control Protocol (Tcp) - Recruitment - TCP/IP - Customer Service ## Related - [Technology & Software jobs](https://www.foundrole.com/careers/technology-and-software?utm_source=ai_markdown)- [IT Support & Help Desk jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk?utm_source=ai_markdown)- [Technical Support Specialist jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk/technical-support-specialist?utm_source=ai_markdown)- [Help Desk Technician / Analyst jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk/technical-support-specialist/help-desk-technician-analyst?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [Staffing Agencies](https://www.foundrole.com/sectors/staffing-and-recruiting/staffing-agencies?utm_source=ai_markdown) — 143871 jobs - [Ohio](https://www.foundrole.com/locations/us/ohio?utm_source=ai_markdown) — 97433 jobs - [Columbus, OH](https://www.foundrole.com/locations/us/ohio/columbus?utm_source=ai_markdown) — 11944 jobs ## Related pages - [Staffing Agencies](https://www.foundrole.com/sectors/staffing-and-recruiting/staffing-agencies?utm_source=ai_markdown) — 143871 jobs - [Ohio](https://www.foundrole.com/locations/us/ohio?utm_source=ai_markdown) — 97433 jobs - [Columbus, OH](https://www.foundrole.com/locations/us/ohio/columbus?utm_source=ai_markdown) — 11944 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)