--- title: IT Support Specialist at Tessera Labs in New York, NY description: Tessera Labs is hiring for the IT Support Specialist role in New York, NY. Pays $40–$50 per hour. See the full description and apply. type: job url: https://www.foundrole.com/jobs/it-support-specialist-at-tessera-labs-01a164d4-f213-7d8c-bd35-c28358c5fd12 date: 2026-11-15T01:26:44Z og_description: Join Tessera Labs as IT Support Specialist in New York, NY. Pays $40–$50 per hour. Full-time, hybrid role. og_image: https://www.foundrole.com/og/ev5sch.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | Tessera Labs | | **Location** | New York, NY (Hybrid) | | **Salary** | $40/hr - $50/hr | | **Type** | Full Time | | **Posted** | Oct 22, 2026 | ## Is this job real? **Ghost job check:** A- · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** Tessera Labs sponsors H-1B visas. It filed 22 H-1B petitions (FY2026 Q1 – FY2026 Q4). - **E-Verify:** No E-Verify enrollment on record for Tessera Labs. ## Pay for similar jobs Most similar jobs pay $78,000 – $117,000 a year (median $94,000). ## Description **IT Support Specialist** **Tessera Labs** · New York, NY (Hybrid) · Full-time # About the Role Tessera Labs is hiring an IT Support Specialist to own day-to-day IT operations for the company. You'll be the go-to person for everything from laptop setup and account provisioning to Google Workspace administration, security hygiene, and keeping our offices' technology — including conference room and video conferencing systems — running smoothly. This is a hands-on, independent role: you'll be trusted to triage, prioritize, and resolve issues on your own, escalating only what genuinely needs it. This is a hybrid role based out of our New York office, splitting time between in-office days (for hardware setup, hands-on troubleshooting, and conference room support) and remote work. # What You'll Do - Serve as the primary point of contact for employee IT support: onboarding/offboarding, hardware provisioning, account setup, and day-to-day troubleshooting across laptops, mobile devices, and peripherals. - Administer Google Workspace: manage users, groups, and organizational units; handle permissions and access requests; keep directory structure and group membership clean and auditable. - Own endpoint management and basic security hygiene using JumpCloud and Google Endpoint Management (Google MDM) — patching, device compliance, policy enforcement, access reviews, and ensuring company devices meet security baselines. - Support and maintain office technology, including Wi-Fi/network basics, printers, and conference room A/V and video conferencing hardware for Google Meet and Microsoft Teams (e.g., Logitech Rally Bar, Tap IP/Tap Scheduler) — diagnosing hardware pairing/connectivity issues and coordinating with vendors when needed. - Manage the IT ticket queue: triage incoming requests, set priorities, and keep response times fast without letting things fall through the cracks. - Evaluate, recommend, and help implement new tools and light automation (e.g., workflow automation for provisioning/deprovisioning) to reduce manual IT overhead. - Maintain internal documentation: setup guides, troubleshooting runbooks, and an accurate inventory of hardware and software licenses. - Coordinate with external vendors and MSPs on hardware procurement, warranty/RMA issues, and specialized support needs. # What We're Looking For - 5+ years of hands-on IT support or systems administration experience, ideally at a company of similar size. - Solid working knowledge of Google Workspace administration (users, groups, OUs, security settings). - Experience with JumpCloud (or a comparable directory/identity platform) and Google Endpoint Management (Google MDM) for device provisioning, policy enforcement, and access control. - Comfortable troubleshooting both software (accounts, permissions, SaaS tools) and hardware (laptops, peripherals, conference room A/V systems) issues independently. - Basic understanding of networking fundamentals (Wi-Fi, subnets, VPN) sufficient to diagnose connectivity issues. - Strong communication skills — you can explain technical issues clearly to non-technical coworkers and stay calm under pressure when something breaks during a live meeting. - A self-starter mindset: comfortable owning ambiguous problems, researching a fix, and following through without heavy oversight. # Nice to Have - Experience supporting Google Meet hardware or Microsoft Teams Rooms deployments, or with Logitech CollabOS devices (Rally Bar, Tap IP) specifically. - Familiarity with workflow/automation tools (e.g., n8n, Zapier) for streamlining IT processes. - Automation and scripting experience a big bonus. - Prior experience at an early-stage or fast-growing startup. **Location: New York Metropolitan Area** ## Skills - Rally - Scripting - Zapier - Microsoft Office Live Meeting - Self-Motivation - System Administration - Onboarding - Patch Management - Endpoint Management - Employee Offboarding - Triage - Security Baselines - IT Provisioning - Working Under Pressure - Google Meet - Automation - Hygiene - JumpCloud - Microsoft Teams - Subnetting - Managed Service Providers - Virtual Private Networks (Vpn) - Video Conferencing - Workflow Automation - Computer Peripherals - N8n - Microsoft Teams Rooms - Procurement - Policy Enforcement - Runbook Development - Audio/Visual Systems - Coordinating - Diagnostics - Wi-Fi - Software as a Service (SaaS) - Access Reviews - IT Support - Communication - Deprovisioning - Google Workspace ## Related - [Technology & Software jobs](https://www.foundrole.com/careers/technology-and-software?utm_source=ai_markdown)- [IT Support & Help Desk jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk?utm_source=ai_markdown)- [Technical Support Specialist jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk/technical-support-specialist?utm_source=ai_markdown)- [IT Support Specialist / Engineer jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk/technical-support-specialist/it-support-specialist-engineer?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - 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