--- title: IT Support Engineer I, OpsTech Solutions at Amazon description: Amazon is hiring for the IT Support Engineer I, OpsTech Solutions role in Castleton, NY. Full-time role. See the full description and apply. type: job url: https://www.foundrole.com/jobs/it-support-engineer-i-opstech-solutions-at-amazon-01a16b48-e3b5-7fc8-bffd-952755ad8881 date: 2026-10-24T01:15:29Z og_description: Join Amazon as IT Support Engineer I, OpsTech Solutions in Castleton, NY. Pays $30.24–$41.68 per hour. Full-time role. og_image: https://www.foundrole.com/og/zup0i2.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | [Amazon](https://www.foundrole.com/companies/amazon?utm_source=ai_markdown) | | **Location** | Castleton, NY | | **Salary** | $30.24/hr - $41.68/hr | | **Type** | Full Time | | **Posted** | Oct 22, 2026 | ## Is this job real? **Ghost job check:** A · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** Amazon sponsors H-1B visas. It filed 24,548 H-1B petitions (FY2025 Q4 – FY2026 Q3). - **E-Verify:** No E-Verify enrollment on record for Amazon. ## Pay for similar jobs Most similar jobs pay $70,000 – $114,000 a year (median $95,000). ## Description Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. Operations Technology Solutions provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology inhouse, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them. About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs. What Do We Offer? Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). ## Basic Qualifications \- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience \- 2+ years of troubleshooting in a multi-user high availability environment experience \- 2+ years of PC repair, troubleshooting, deployment and liquidation experience \- 1+ years of IT client, server, and network service delivery experience \- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience \- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience \- 2+ years of supporting and maintaining a corporate network environment experience \- High school or equivalent diploma ## Preferred Qualifications \- 2+ years of computer networking experience \- Experience supporting video conference and teleconference equipment Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, NY, Castleton - 30.24 - 41.68 USD hourly ## Skills - High Availability Systems - Dynamic Host Configuration Protocol (Dhcp) - Network Engineering - Software Deployment - Microsoft Windows Server - Service Delivery - Systems Support - Standard Operating Procedures (Sop) - Linux - Domain Name System - OSI Model - IT Support - System Center Configuration Manager - Transmission Control Protocol (Tcp) - TCP/IP - Computer Hardware - Transport Layer Security (Tls) ## Benefits - Mental Health - Health Insurance - Dental Insurance - Vision Insurance - Life Insurance - Parental Leave - Paid Time Off (Pto) - 401(k) Plans - Employee Stock Options (ESOs) ## Related - [More jobs at Amazon](https://www.foundrole.com/companies/amazon?utm_source=ai_markdown) - [Technology & Software jobs](https://www.foundrole.com/careers/technology-and-software?utm_source=ai_markdown)- [Network & Systems Administration jobs](https://www.foundrole.com/careers/technology-and-software/network-and-systems-administration?utm_source=ai_markdown)- [IT Infrastructure Support Engineer jobs](https://www.foundrole.com/careers/technology-and-software/network-and-systems-administration/it-infrastructure-support-engineer?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [New York](https://www.foundrole.com/locations/us/new-york?utm_source=ai_markdown) — 162163 jobs - [Internet Marketplace Platforms](https://www.foundrole.com/sectors/technology/internet-marketplace-platforms?utm_source=ai_markdown) — 71855 jobs - [Amazon](https://www.foundrole.com/companies/amazon?utm_source=ai_markdown) — 23562 jobs ## Related pages - [New York](https://www.foundrole.com/locations/us/new-york?utm_source=ai_markdown) — 162163 jobs - [Internet Marketplace Platforms](https://www.foundrole.com/sectors/technology/internet-marketplace-platforms?utm_source=ai_markdown) — 71855 jobs - [Amazon](https://www.foundrole.com/companies/amazon?utm_source=ai_markdown) — 23562 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)