---
title: IT Operations & Incident Response Manager
description: Computer World Services Corp. (CWS) is hiring for the IT Operations & Incident
  Response Manager role. See the full description and apply.
type: job
url: https://www.foundrole.com/jobs/it-operations-and-incident-response-manager-at-computer-world-services-corp-cws-01a18421-3f20-72fc-a52c-2329fbdf35a1
date: 2026-11-15T01:26:44Z
og_description: Join Computer World Services Corp. (CWS) as IT Operations & Incident Response
  Manager in North Chicago, IL. Pays $120K–$150K per year.
og_image: https://www.foundrole.com/og/qd3btl.png
breadcrumbs:
  - label: Home
    url: https://www.foundrole.com/
  - label: Search
    url: https://www.foundrole.com/jobs
---

| | |
|---|---|
| **Company** | Computer World Services Corp. (CWS) |
| **Location** | North Chicago, IL |
| **Salary** | $120K/yr - $150K/yr |
| **Type** | Full Time |
| **Posted** | Oct 27, 2026 |

## Is this job real?

**Ghost job check:** B · Low risk. Probably a real opening.

## Visa sponsorship

- **H-1B:** No H-1B sponsorship on record for Computer World Services Corp. (CWS).
- **E-Verify:** No E-Verify enrollment on record for Computer World Services Corp. (CWS).

## Pay for similar jobs

Most similar jobs pay $84,000 – $149,000 a year (median $103,000).

## Description

Computer World Services, Corp. (CWS) seeks a Senior IT Operations & Incident Response Manager to coordinate daily operational monitoring, incident triage, outage recovery, and service-restoration activities for the USMEPCOM ENLIST program. Working under the Systems / Network Administrator Lead / Outage Response Team (ORT) Lead, this position mobilizes technical teams, coordinates approved recovery procedures, maintains detailed incident timelines, and ensures accurate status communications throughout active outages.

The IT Operations & Incident Response Manager integrates response activities with the Service Desk and applicable ITSM processes and supports incident reporting, root-cause analysis, and corrective-action tracking. The successful candidate brings strong operational judgment and the ability to organize multiple technical teams during time-sensitive service disruptions.

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at <hr@cwsc.com>.
## Skills

- IT Service Management
- IT Operations
- Root Cause Analysis
- Incident Reporting
- Incident Response
- Corrective And Preventive Action (Capa)
- Service Desk Support

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