--- title: IT HelpDesk Tier 2 NJ at CubX in Lakewood, NJ description: CubX is hiring for the IT HelpDesk Tier 2 NJ role in Lakewood, NJ. Pays $55K–$75K per year. See the full description and apply. type: job url: https://www.foundrole.com/jobs/it-helpdesk-tier-2-nj-at-cubx-01a0f840-cc86-7d84-9269-7471ebc07a2c date: 2026-11-15T01:26:44Z og_description: Join CubX as IT HelpDesk Tier 2 NJ in Lakewood, NJ. Pays $55K–$75K per year. Full-time, on-site role. Requires 2+ years of experience. og_image: https://www.foundrole.com/og/9l80b4.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | CubX | | **Location** | Lakewood, NJ | | **Salary** | $55K/yr - $75K/yr | | **Type** | Full Time | | **Posted** | Oct 01, 2026 | | **History** | First seen 44 days ago (2026-10-01), reposted once | ## Is this job real? **Ghost job check:** A · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** No H-1B sponsorship on record for CubX. - **E-Verify:** No E-Verify enrollment on record for CubX. ## Pay for similar jobs Most similar jobs pay $60,000 – $85,000 a year (median $72,000). ## Description CubX Inc. is a fast-growing managed service provider (MSP) dedicated to delivering modern, secure IT solutions and exceptional support to business clients. With a cloud-first approach and a strong emphasis on client relationships, CubX Inc. empowers organizations to achieve their technology goals while maintaining robust security and operational efficiency. As a Help Desk Technician II, you will play a critical role in supporting clients' IT environments, resolving complex technical issues, and ensuring seamless operations across a variety of platforms and services. You will be part of a collaborative team that values innovation, proactive problem-solving, and continuous learning. Key responsibilities include: - Provide Level 2 help desk support for Windows, macOS, and mobile devices (iOS/Android) - Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, Security & Compliance, and OneDrive - Configure and troubleshoot networking components (DNS, DHCP, VLANs, VPNs, firewall rules) across SonicWall, Meraki, and UniFi hardware - Manage endpoints using Intune and Windows Autopilot; assist with Azure administration (Azure AD, VMs, networking, resource management) - Configure email security records (SPF, DKIM, DMARC) and perform hardware/software troubleshooting, patching, and driver updates - Utilize ITSM/ticketing tools to manage support tickets and maintain accurate documentation - Assist with IT projects, including on-site hardware installations, network setups, software migrations, and cloud deployments - Participate in occasional after-hours/on-call support and provide client training on IT best practices and security - Proactively identify and remediate potential issues while building and maintaining positive client relationships **Requirements** ### Required Qualifications: - 2+ years of IT/help desk experience in a professional environment - Level 2 desktop support and troubleshooting experience for Windows and macOS endpoints - Advanced Microsoft 365 administration experience (Exchange Online, SharePoint, Teams, Security & Compliance, OneDrive) - Hands-on networking configuration and troubleshooting experience (DNS, DHCP, VLANs, VPN/remote access, firewall rules) with network hardware such as SonicWall, Meraki, or UniFi - Experience administering Azure AD, Active Directory, and Group Policy (GPOs), plus basic Azure administration (VMs, networking, resource management) - Experience participating in IT projects (on-site hardware installations, network setups, software migrations, and cloud services deployments) - Experience using at least one ITSM/ticketing tool - Strong communication skills for providing technical updates directly to clients in a support context - Authorized to work in the United States - Able to travel to client sites approximately 15% of the time - Available for after-hours/on-call support on a rotating schedule ### Preferred Qualifications: - Bachelor’s degree in Computer Science or an IT-related field - Experience using Windows Autopilot for device provisioning and deployment - Experience configuring email authentication/security records (SPF, DKIM, DMARC) - Experience with Microsoft Entra ID (Azure AD) advanced features, including Conditional Access policies - PowerShell scripting experience - Holds at least one relevant certification: CompTIA A+, Network+, Security+, CCNA, or Microsoft MS-100/MS-101 **Benefits** - Competitive salary of $55,000–$75,000 USD - Paid time off and company holidays - Health, dental, and vision insurance options - 401(k) retirement plan with company match - On-site gym for employee wellness - Modern, collaborative office environment - Ongoing training and professional development - Opportunity to work with cutting-edge technology - Team events and employee appreciation initiatives - Strong company culture focused on innovation and teamwork ## Skills - CompTIA Security+ - CompTIA Network+ - DMARC - Cloud Computing - Microsoft 365 - Scripting - Windows Autopilot - IT Service Management - IT Ticketing Systems - Dynamic Host Configuration Protocol (Dhcp) - Active Directory - Cisco Certified Network Associate - Patch Management - Help Desk Support - Email Security - Desktop Support - Resource Management - IT Provisioning - Microsoft Exchange - Software Deployment - Remote Access - Authentication (Software Security) - CompTIA a+ - Customer Training - Virtual Local Area Network (Vlan) - Firewall - Group Policy (Windows) - Microsoft Intune (Mobile Device Management Software) - Virtual Private Networks (Vpn) - Hardware Troubleshooting - Windows PowerShell - Cisco Meraki - Mac OS - Conditional Access (Azure Ad) - Microsoft OneDrive - iOS - Distributed Directory Information Services - Microsoft Entra ID - Service Desk Support - Email Authentication (Spf/dkim/dmarc) - Computer Science - Relationship Management - Azure Active Directory - Domain Name System - Process Documentation - Ticketing - DKIM (DomainKeys Identified Mail) - On-Call Coverage - Android - Communication - Cloud Deployment - Microsoft SharePoint - SonicWall ## Benefits - Professional Development - Fitness Centers/Gyms - Health Insurance - Dental Insurance - Vision Insurance - Paid Time Off (Pto) - 401(k) Plans - Other Retirement and Savings - Company Events ## Related - [Technology & Software jobs](https://www.foundrole.com/careers/technology-and-software?utm_source=ai_markdown)- [IT Support & Help Desk jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk?utm_source=ai_markdown)- [Technical Support Specialist jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk/technical-support-specialist?utm_source=ai_markdown)- [Help Desk Technician / Analyst jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk/technical-support-specialist/help-desk-technician-analyst?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Related pages - 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