--- title: Intake Specialist at SER Metro in Highland Park, MI description: SER Metro is hiring for the Intake Specialist role in Highland Park, MI. Pays $14–$15 per hour. See the full description and apply. type: job url: https://www.foundrole.com/jobs/intake-specialist-at-ser-metro-01a1c65f-e617-7eb7-9785-41bfc6975dfb date: 2026-11-15T01:26:44Z og_description: Join SER Metro as Intake Specialist in Highland Park, MI. Pays $14–$15 per hour. Full-time role. Requires 3+ years of experience. og_image: https://www.foundrole.com/og/pzgw9m.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | SER Metro | | **Location** | Highland Park, MI | | **Salary** | $14/hr - $15/hr | | **Type** | Full Time | | **Posted** | Nov 10, 2026 | ## Is this job real? **Ghost job check:** A · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** No H-1B sponsorship on record for SER Metro. - **E-Verify:** No E-Verify enrollment on record for SER Metro. ## Pay for similar jobs Most similar jobs pay $41,000 – $53,000 a year (median $48,000). ## Description **JOB TITLE:** Intake Specialist **DIVISION:** Adult Services **DEPARTMENT:** SEMCA PATH **LOCATION:** Highland Park American Job Center (AJC) 144 E. Manchester St., Highland Park, MI 48203 **REPORTS TO:** Center Manager AJC Program Services **FLSA STATUS:** Non-Exempt/Hourly **CLASSIFICATION:** Full-Regular **APPROVED DATE:** 11/10/2026 **JOB SUMMARY:** Responsible for assisting PATH participants with all aspects of the orientation and enrollment process within the Highland Park American Job Center (AJC). Also, collects, updates, and maintains participants' records, enters data, and performs other office support tasks. **ESSENTIAL DUTIES & RESPONSIBILITIES:** 1. Facilitates intake/orientation, explaining AEP/PATH program requirements and expectations. 2. Assists with documentation including collecting required completed documents accurately and expeditiously. 3. Completes follow-up and provides reminders of required documentation and information. 4. Maintains detailed participant records in compliance with policies and procedures; Prepares and maintains current and accurate accounting of customer participation. 5. Shows interest and concern for all customers, treating them with respect and care. 6. Uses personal computer or laptop to input data into automated reporting and tracking systems. 7. Assists other program staff with various office support functions. Operates fax, copier and telephone system. Types memos, reports, and other materials. 8. Maintains organized and efficient filing system. 9. Contributes to the team effort by performing other duties as assigned. **SUPERVISORY RESPONSIBILITIES:** None **JOB QUALIFICATIONS:** 1. High School Diploma or GED certificate required. Associate Degree or a combination of education and related experience preferred. 2. Three years of customer service experience. 3. General knowledge of AJC services and programs. 4. Knowledge of relevant office equipment. 5. Ability to interact with customers in a positive and productive manner. 6. Ability to input basic data into personal computer. 7. Ability to prepare routine reports, file records correctly, and type materials as requested. 8. Ability to effectively read and interpret written procedures. 9. Knowledge of or ability to learn data tracking and management information systems. 10. Excellent written and verbal communications skills. 11. Must be willing to work a flexible schedule. 12. Must possess a valid Michigan driver's license and have access to reliable transportation. **PHYSICAL DEMANDS:** The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds. **WORK ENVIRONMENT:** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. -This job operates in a normal school environment with a noise level, which is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. **Equal Opportunity Employer** *This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.* ## Skills - Personal Computers - Data Tracking - Filing - Office Equipment - Management Information Systems MIS - Memos - Manual Dexterity - ARM Architecture - Reporting Automation - Customer Service ## Benefits - Flexible Work Schedules ## Related - [Legal & Compliance jobs](https://www.foundrole.com/careers/legal-and-compliance?utm_source=ai_markdown)- [Paralegal & Legal Support jobs](https://www.foundrole.com/careers/legal-and-compliance/paralegal-and-legal-support?utm_source=ai_markdown)- [Legal Intake Specialist jobs](https://www.foundrole.com/careers/legal-and-compliance/paralegal-and-legal-support/legal-intake-specialist?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Related pages - [Michigan](https://www.foundrole.com/locations/us/michigan?utm_source=ai_markdown) — 65436 jobs - [Individual and Family Services](https://www.foundrole.com/sectors/healthcare/individual-and-family-services?utm_source=ai_markdown) — 47206 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)