--- title: Information Referral Specialist description: Area Agency on Aging for Southwest Florida is hiring for the Information Referral Specialist role. See the full description and apply. type: job url: https://www.foundrole.com/jobs/information-referral-specialist-at-area-agency-on-aging-for-southwest-florida-01a13a53-fbf7-7cdd-bce9-e55f07d797a1 date: 2026-11-15T01:26:44Z og_description: Join Area Agency on Aging for Southwest Florida as Information Referral Specialist in Fort Myers, FL. Pays $18.27–$21.19 per hour. og_image: https://www.foundrole.com/og/7p2rtk.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | Area Agency on Aging for Southwest Florida | | **Location** | Fort Myers, FL (Hybrid) | | **Salary** | $18.27/hr - $21.19/hr | | **Type** | Full Time | | **Posted** | Oct 13, 2026 | ## Is this job real? **Ghost job check:** B · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** No H-1B sponsorship on record for Area Agency on Aging for Southwest Florida. - **E-Verify:** No E-Verify enrollment on record for Area Agency on Aging for Southwest Florida. ## Pay for similar jobs Most similar jobs pay $44,000 – $51,000 a year (median $45,000). ## Description Are you looking for work that makes a genuine difference in your community? The Area Agency on Aging for Southwest Florida is hiring a Full-Time Information and Referral Specialist for our Elder Helpline, the first point of contact for older adults, individuals with disabilities, and caregivers seeking help across our seven-county service area. This role is well suited to recent graduates, experienced professionals, and retirees alike, anyone who brings patience, compassion, and a steady presence to people who are often reaching out during a difficult moment. As an Information and Referral Specialist, you will answer incoming calls to the Elder Helpline and provide timely, accurate referrals for a range of aging and disability services. Many callers reach us in crisis or under emotional strain, so the ability to stay calm, listen closely, and respond with both professionalism and care is at the heart of this work. You will research, document, and track service requests across multiple systems, maintain detailed and accurate records, contribute to updates in the agency's resource database, and support long-term care programs. You will also assist with outreach efforts and special projects as needed. Success in this role calls for strong and compassionate communication, active listening, sound problem-solving, and the organizational skills to manage a high volume of requests with accuracy. It also calls for collaboration, as you will work closely with teammates across the agency, and adaptability, as priorities shift throughout the day. This position is based in our Fort Myers office, with a hybrid schedule that may become available over time based on performance. **What you need to be successful:** - High school diploma or equivalent required; associate's or bachelor's degree in human services, social work, gerontology, or a related field is a plus - Prior experience in a call center, social services, customer service, or a related setting preferred - Comfort and proficiency with computers, including databases, email, and multiple software systems used at the same time - Strong verbal and written communication skills - Bilingual ability in English and Spanish is a strong asset and highly valued in our service area - This position is based in our Fort Myers office; a hybrid schedule may be available over time based on performance The pay range for this position is $18.27 to $21.19 per hour. We offer a benefits package that includes medical, dental, vision, and life insurance, paid time off, and employee discounts. Employees also become eligible to participate in the agency's SEP retirement plan after one year of employment. If this sounds like the right fit for you, we encourage you to apply by following the instructions on this page. We look forward to hearing from you. All AAASWFL employees must verify employment eligibility via Level II Background Screening. More information can be found here: https://info.flclearinghouse.com - https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfo.flclearinghouse.com%2F&data=05%7C02%7CJake.Shanahan%40ahca.myflorida.com%7C4b82b03a51ad4f4b95a108de4232c2f0%7C583c5f193b644cedb59ee8649bdc4aa6%7C0%7C0%7C639020982980038846%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=xZdgpZEJ7lRUp18fRP71qweuFp0i1gIxOp6MWfK8zlM%3D&reserved=0. ## Skills - Outreach - Bilingual - Disability Services - Database Management - Computer Literacy - Referral Processing - English - Spanish - Communication - Databases - Customer Service ## Benefits - Health Insurance - Dental Insurance - Vision Insurance - Life Insurance - Discounts/Reimbursements - Paid Time Off (Pto) - Other Retirement and Savings ## Related - [Healthcare & Medicine jobs](https://www.foundrole.com/careers/healthcare-and-medicine?utm_source=ai_markdown)- [Healthcare Administrative Support jobs](https://www.foundrole.com/careers/healthcare-and-medicine/healthcare-administrative-support?utm_source=ai_markdown)- [Authorization & Referral Specialist jobs](https://www.foundrole.com/careers/healthcare-and-medicine/healthcare-administrative-support/authorization-and-referral-specialist?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [Florida](https://www.foundrole.com/locations/us/florida?utm_source=ai_markdown) — 158444 jobs - [Individual and Family Services](https://www.foundrole.com/sectors/healthcare/individual-and-family-services?utm_source=ai_markdown) — 47205 jobs - [Fort Myers, FL](https://www.foundrole.com/locations/us/florida/fort-myers?utm_source=ai_markdown) — 2358 jobs ## Related pages - [Florida](https://www.foundrole.com/locations/us/florida?utm_source=ai_markdown) — 158444 jobs - [Individual and Family Services](https://www.foundrole.com/sectors/healthcare/individual-and-family-services?utm_source=ai_markdown) — 47205 jobs - [Fort Myers, FL](https://www.foundrole.com/locations/us/florida/fort-myers?utm_source=ai_markdown) — 2358 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)