---
title: ICS Relationship Manager I at M&T Bank in Buffalo, NY
description: M&T Bank is hiring for the ICS Relationship Manager I role in Buffalo, NY. Pays
  $54.1K–$90.1K per year. See the full description and apply.
type: job
url: https://www.foundrole.com/jobs/ics-relationship-manager-i-at-m-and-t-bank-01a0d83b-64b5-7505-8b05-be11029cfc06
date: 2026-09-28T03:35:16Z
og_description: Join M&T Bank as ICS Relationship Manager I in Buffalo, NY. Pays $54.1K–$90.1K
  per year. Full-time, hybrid role.
og_image: https://www.foundrole.com/og/4fpvqy.png
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---

| | |
|---|---|
| **Company** | M&T Bank |
| **Location** | Buffalo, NY (Hybrid) |
| **Salary** | $54.1K/yr - $90.1K/yr |
| **Type** | Full Time |
| **Posted** | Sep 23, 2026 |
## Description

# **Overview:**

Provides relationship management oversight of assigned institutional client accounts. Working in a team environment, provides account specific administration support and client service tasks to support the business, concentrating on quality and accuracy of daily work and superior relationship management, while minimizing risk.

## **Primary Responsibilities:**

- Submit activity for processing in a timely and accurate manner and based on client directives.
- Respond to and/or annotate compliance reports as directed by more experienced Relationship Managers.
- Submit annual account reviews for assigned accounts in a timely manner or as directed.
- Serve as primary/secondary contact for assigned/coverage team accounts as well as retirement plan participants and pensioners. Resolve basic matters and inquiries, adhering to established Division, client and alliance service standards.
- Maintain client communications on regulatory, legal, accounting and trust matters.
- Complete client billing and resolve aged receivables for client accounts; work with more experienced Relationship Managers as needed.
- Remain current on industry trends and regulatory items.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.

## **Education and Experience Required:**

Bachelor's degree and a minimum of 1 year relevant experience,

OR in lieu of a degree,

A combined minimum of 5 years’ higher education and/or work experience, including a minimum of 1 year relevant experience

Strong level of proficiency in use of personal computers and pertinent word processing and spreadsheet software

Detail-oriented

Excellent customer service skills

Excellent verbal and written communication skills

Proven organizational skills

Proven problem-solving skills

Strong decision-making skills

## **Education and Experience Preferred:**

Bachelor’s degree in Finance or Business

Minimum of 2 years’ relevant experience

Retirement or Trust administration experience

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $54,100.00 - $90,100.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

# **Location**

Buffalo, New York, United States of America
## Skills

- Decision Making
- Word Processing
- Personal Computers
- Accounts Receivable
- Problem Solving
- Deployment Strategy
- External Audit
- Billing
- Internal Controls
- Organizational Skills
- Communication
- Risk Appetite
- Customer Service
## Benefits

- Other Retirement and Savings

## How to Apply

[Apply for this position](https://www.foundrole.com/jobs/ics-relationship-manager-i-at-m-and-t-bank-01a0d83b-64b5-7505-8b05-be11029cfc06?utm_source=ai_markdown)

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