--- title: Hotel Operations Agent at Showboat Hotel Atlantic City description: Showboat Hotel Atlantic City is hiring for the Hotel Operations Agent role in Atlantic City, NJ. See the full description and apply. type: job url: https://www.foundrole.com/jobs/hotel-operations-agent-at-showboat-hotel-atlantic-city-01a189df-7313-7334-83af-e5be1b4f0cc2 date: 2026-10-30T00:16:25Z og_description: Join Showboat Hotel Atlantic City as Hotel Operations Agent in Atlantic City, NJ. Pays $20 per hour. Full-time role. og_image: https://www.foundrole.com/og/7m5hlk.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | Showboat Hotel Atlantic City | | **Location** | Atlantic City, NJ | | **Salary** | $20/hr - $20/hr | | **Type** | Full Time | | **Posted** | Oct 29, 2026 | ## Is this job real? **Ghost job check:** A- · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** No H-1B sponsorship on record for Showboat Hotel Atlantic City. - **E-Verify:** No E-Verify enrollment on record for Showboat Hotel Atlantic City. ## Pay for similar jobs Most similar jobs pay $36,000 – $42,000 a year (median $37,000). ## Description **Position** | Responsible for managing hotel guest and resident communications, as well as monitoring the property's fire alarm system and performing emergency response protocols. This duel role requires meticulous attention to detail, strong leadership, exceptional organizational skills, and the ability to effectively communicate with guests and various departments to ensure smooth guest operations. This position plays a crucial role in promoting guest satisfaction through answering guest inquiries and having extensive knowledge of our hotel operating departments, including the property's hotel reservation and fire alarm system. | | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | **Organizational Relationships** | **Reports to:** | Front Desk Manager/Director of Front Desk | | --------------- | ----------------------------------------- | | **Supervises:** | NA | **Qualifications and Skills** | Must be 18 years of age or older Excellent written and verbal communication to interact with clients, vendors, staff, and guests Must be able to speak, read, write and communicate in English to adequately perform the duties of the job Excellent problem-solving abilities and attention to detail Capacity to identify and resolve issues promptly and efficiently Ability to work in a fast-paced environment and handle multiple tasks Proficient in using computer systems and hotel management software Work varying schedules that include evenings, weekends, holidays and extended hours as business dictates. | | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | **Education and Experience** | High School diploma/GED or equivalent education Hospitality training preferred Previous experience in customer service role, specifically hospitality or hotel setting Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel and Outlook and other required systems. | | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | **Duties and Responsibilities** | **Fire Command Emergency Response:** · Monitors the Fire Command Center, including the Fire Alarm & Suppression System, and acts as a primary point of contact in the event of a fire alarm or emergency · Reposts any Fire Command Center irregularities or malfunctions · Coordinate with the local fire department, emergency services, and internal hotel staff during emergencies. · Implement emergency procedures, including evacuation protocols and lockdowns · Maintains accurate records of all incidents, systems checks, and maintenance activities · Prepare incident reports and provide recommendations for improving safety protocols. **Guest & Resident Communications:** · Answers hotel guest and resident inquiries · Communicates effectively regarding room availability, upgrades, general billing inquiries, and other special requests · Coordinates with the Front Desk, Housekeeping, Security and other departments as needed to address guest and resident needs **Hotel Reservation Management:** · Understand and access the reservation system to ensure accurate reservations, modifications and cancellations **Training & Development:** · When needed, train and mentor new team members on Fire Command & Safety procedures, hotel reservation procedures, and customer service standards **Compliance:** · Ensure compliance with Fire Command and Hotel Policies, Procedures, and industry regulations **Other:** · Completes training and other duties as assigned. | | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | **Showboat Core Values** | Demonstrates Showboats core values in the performance of position responsibilities: 1) **Friendly Focused** – we are committed to creating a fun environment that embraces families and children of all ages. 2) **Kindness Focused** – we demonstrate kindness in everything we do, seeking to uplift and support all of those around us. 3) **Team Spirit** – we foster a respectful workplace where team members work together to exceed our guest's expectations. 4) **Hearts that Serve** – we are driven by a passion to bring joy and happiness to the guests that we serve. 5) **Take Ownership** – we take full responsibility for our actions and the resulting outcomes, embracing personal accountability. | | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | **Essential Functions** | The ability to attend work predictably and regularly and to be punctual. The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictates The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form). The ability to work with mathematical concepts and to apply concepts to practical situations. The ability to work cooperatively with others. The ability to deal politely and professionally with customers and coworkers. The ability to perform several tasks at once. The ability to follow directions or instruction. The ability to use a computer to communicate, create, and access information. The ability to lift and move 25 pounds. The ability to sit/stand/bend/stretch, etc. The ability to use hands to finger, handle, or feel and reach with the hands and arms | | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | **Physical Demands** Constantly – occupation requires this activity more than 66% of the time (5.5+ hours/day) Frequently – occupation requires this activity from 33% to 66% of the time (2.5 – 5.5 hours/day) Occasionally – occupation requires this activity up to 33% of the time (0 – 2.5 hrs/day) Not Applicable – activity is not applicable to this occupation. **Physical Demands** | Stand | | Constantly | X | Frequently | | Occasionally | | Not Applicable | | -------------------- | --- | ---------- | --- | ---------- | --- | ------------ | --- | -------------- | | Walk | | Constantly | X | Frequently | | Occasionally | | Not Applicable | | Sit | | Constantly | X | Frequently | | Occasionally | | Not Applicable | | Handling/Fingering | X | Constantly | | Frequently | | Occasionally | | Not Applicable | | Reach Outward | X | Constantly | | Frequently | | Occasionally | | Not Applicable | | Reach Above Shoulder | | Constantly | | Frequently | X | Occasionally | | Not Applicable | | Climb | | Constantly | | Frequently | | Occasionally | X | Not Applicable | | Crawl | | Constantly | | Frequently | X | Occasionally | | Not Applicable | | Squat or Kneel | | Constantly | | Frequently | X | Occasionally | | Not Applicable | | Bend | | Constantly | | Frequently | X | Occasionally | | Not Applicable | **Lift/Carry** | 10 lbs. or less | | Constantly | X | Frequently | | Occasionally | | Not Applicable | | --------------- | --- | ---------- | --- | ---------- | --- | ------------ | --- | -------------- | | 11 to 20 lbs. | | Constantly | X | Frequently | | Occasionally | | Not Applicable | | 21 to 50 lbs. | | Constantly | | Frequently | X | Occasionally | | Not Applicable | | 51 to 100 lbs. | | Constantly | | Frequently | | Occasionally | X | Not Applicable | | Over 100 lbs. | | Constantly | | Frequently | | Occasionally | X | Not Applicable | **Push/Pull** | 12 lbs. or less | | Constantly | X | Frequently | | Occasionally | | Not Applicable | | --------------- | --- | ---------- | --- | ---------- | --- | ------------ | --- | -------------- | | 13 to 25 lbs. | | Constantly | X | Frequently | | Occasionally | | Not Applicable | | 26 to 40 lbs. | | Constantly | X | Frequently | | Occasionally | | Not Applicable | | 41 to 100 lbs. | | Constantly | | Frequently | X | Occasionally | | Not Applicable | **Environmental Factors** | Extreme Cold (non-weather) | | Constantly | X | Frequently | | Occasionally | | Not Applicable | | -------------------------- | --- | ---------- | --- | ---------- | --- | ------------ | --- | -------------- | | Extreme Heat (non-weather) | | Constantly | X | Frequently | | Occasionally | | Not Applicable | | Loud Noise Level | | Constantly | X | Frequently | | Occasionally | | Not Applicable | **Other** | Ability to Read | X | Constantly | | Frequently | | Occasionally | | Not Applicable | | --------------------------------------- | --- | ---------- | --- | ---------- | --- | ------------ | --- | -------------- | | Ability to Speak English | X | Constantly | | Frequently | | Occasionally | | Not Applicable | | Ability to Understand Verbal Directions | X | Constantly | | Frequently | | Occasionally | | Not Applicable | | Ability to Report to Work Regularly | X | Constantly | | Frequently | | Occasionally | | Not Applicable | | Ability to Report to Work on Time | X | Constantly | | Frequently | | Occasionally | | Not Applicable | | Ability to Work Safely | X | Constantly | | Frequently | | Occasionally | | Not Applicable | ## Skills - Emergency Procedures - Alarm Systems - Hotel Management - Emergency Response - Microsoft Excel - Problem Solving - Customer Satisfaction - Operations - Incident Reporting - Microsoft Word - Billing - Microsoft Outlook - Housekeeping - Safety Procedures - English - Attention to Detail - Maintenance - Reservation Systems - Microsoft PowerPoint - Organizational Skills - Reservation Management - Communication - Customer Service ## Related - [Hospitality & Food Service jobs](https://www.foundrole.com/careers/hospitality-and-food-service?utm_source=ai_markdown)- [Hotel & Lodging jobs](https://www.foundrole.com/careers/hospitality-and-food-service/hotel-and-lodging?utm_source=ai_markdown)- [Front Desk Agent jobs](https://www.foundrole.com/careers/hospitality-and-food-service/hotel-and-lodging/front-desk-agent?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Related pages - [Hotels and Motels](https://www.foundrole.com/sectors/hospitality-and-travel/hotels-and-motels?utm_source=ai_markdown) — 71751 jobs - 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