---
title: Help Desk Tier 2 Mac Windows at Sharp Solutions
description: Sharp Solutions is hiring for the Help Desk Tier 2 Mac Windows role in Mountain
  View, CA. See the full description and apply.
type: job
url: https://www.foundrole.com/jobs/help-desk-tier-2-mac-windows-at-sharp-solutions-01a186eb-b1a0-7961-90fa-3999affd8754
date: 2026-11-15T01:26:44Z
og_description: Join Sharp Solutions as Help Desk Tier 2 Mac Windows in Mountain View, CA. Pays
  $55K–$60K per year. Full-time, on-site role.
og_image: https://www.foundrole.com/og/l6678y.png
breadcrumbs:
  - label: Home
    url: https://www.foundrole.com/
  - label: Search
    url: https://www.foundrole.com/jobs
---

| | |
|---|---|
| **Company** | Sharp Solutions |
| **Location** | Mountain View, CA |
| **Salary** | $55K/yr - $60K/yr |
| **Type** | Full Time |
| **Posted** | Oct 28, 2026 |
| **History** | First seen 60 days ago (2026-09-15), reposted once |

## Is this job real?

**Ghost job check:** B · Low risk. Probably a real opening.

## Visa sponsorship

- **H-1B:** No H-1B sponsorship on record for Sharp Solutions.
- **E-Verify:** Sharp Solutions uses E-Verify.

## Pay for similar jobs

Most similar jobs pay $63,000 – $80,000 a year (median $68,000).

## Description

SSI is seeking a **Help Desk Tier 2 Mac Windows** professional. This is a full-time, benefits-eligible, onsite position based in the **Mountain view, CA** area.

**Roles and Responsibilities:**

1. Provide hardware and software support for Windows and Mac desktops and laptops.
2. Configure, test, and install printers, scanners, and network copier/printers.
3. Use computer images to install and configure laptops and PCs.
4. Ensure the latest approved BIOS updates and patches are applied to PCs and laptops.
5. Support users with file share and permissions issues.
6. Track, log, and report each service request.
7. Travel to Reno, NV, and Portland, OR, once a month.
8. Perform other duties as assigned.

**Skills & Experience:**

1. 1-2 years of related experience.
2. 6 months of experience with a vocational/technical school certificate, such as CompTIA A+ or Apple Support.
3. Excellent problem-solving skills.
4. Knowledge of Windows operating systems.
5. Strong experience supporting iOS and MacOS upto Tahoe
6. Working knowledge of Microsoft Office Suite.
7. Excellent documentation, collaboration, and communication skills, both written and verbal.
8. Strong analytical skills and the ability to work as a creative self-starter.
9. Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner.
## Skills

- Technical Support
- Self-Motivation
- Analytical Skills
- Problem Solving
- CompTIA a+
- Collaboration
- Mac OS
- iOS
- Microsoft Office
- Communication
- BIOS/Firmware Development

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