--- title: Help Desk Specialist III at MSM Technology description: MSM Technology is hiring for the Help Desk Specialist III role in Seattle, WA. Pays $55K–$65K per year. See the full description and apply. type: job url: https://www.foundrole.com/jobs/help-desk-specialist-iii-at-msm-technology-01a1474b-cc6e-71f5-ae31-2aeb2945ce48 date: 2026-10-17T01:24:08Z og_description: Join MSM Technology as Help Desk Specialist III in Seattle, WA. Pays $55K–$65K per year. Full-time role. og_image: https://www.foundrole.com/og/jfdgxu.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | MSM Technology | | **Location** | Seattle, WA | | **Salary** | $55K/yr - $65K/yr | | **Type** | Full Time | | **Posted** | Oct 16, 2026 | ## Description The Help Desk Specialist provides technical support to users and serves as an escalation point for complex issues that cannot be resolved at the Tier I or Tier II level. This role supports endpoint devices, operating systems, and enterprise applications while ensuring timely issue resolution and high levels of customer satisfaction. The position requires strong troubleshooting skills, experience working within enterprise IT environments, and the ability to support both day-to-day user issues and larger operational initiatives. **Key responsibilities include:** - Providing technical troubleshooting and escalation support for complex endpoint issues - Monitoring ServiceNow queues and responding to advanced incidents and service requests - Performing laptop imaging, configuration, refresh, and hardware replacement activities - Supporting endpoint lifecycle management including device preparation, deployment, and wipe processes - Troubleshooting hardware, software, authentication, and operating system issues - Supporting vulnerability remediation and system patching activities - Utilizing scripting and automation tools (such as PowerShell) to improve operational efficiency - Mentoring junior help desk technicians and providing guidance on complex troubleshooting - Documenting troubleshooting steps and resolutions within ServiceNow - Supporting knowledge management efforts including SOPs, troubleshooting guides, and technical documentation **Technical Skills:** - Strong experience troubleshooting Windows operating systems and enterprise workstation environments - Experience supporting endpoint lifecycle management (deployment, refresh, imaging, and configuration) - Familiarity with enterprise IT service management tools such as ServiceNow - Experience troubleshooting hardware, software, authentication, and system access issues - Experience supporting patch management and vulnerability remediation - Familiarity with remote support tools and endpoint management platforms - Ability to diagnose complex issues and determine appropriate escalation paths **Required Skills:**  - CompTIA A+, CompTIA N+, Security+, or other relevant IT certification - 3–5 years of IT support experience, including advanced help desk or endpoint support - Experience providing advanced end user technical support in an enterprise environment **Preferred Skills:** - Experience supporting enterprise environments or government IT systems - Familiarity with ITIL or similar service management frameworks ## Skills - Problem Resolution - Scripting - IT Service Management - Technical Support - ServiceNow - Patch Management - Endpoint Management - Message Queues - Software Deployment - Authentication (Software Security) - CompTIA A+ - Automation - Customer Satisfaction - ITIL - Remote Technical Support - Knowledge Management - Lifecycle Management - Hardware Troubleshooting - Windows PowerShell - Mentoring - Service Management - Service Desk Support - Standard Operating Procedures (Sop) - Technical Documentation - Vulnerability Management - IT Support - Technical Troubleshooting - CompTIA Security+ ## Related - [Technology & Software jobs](https://www.foundrole.com/careers/technology-and-software?utm_source=ai_markdown)- [IT Support & Help Desk jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk?utm_source=ai_markdown)- [Technical Support Specialist jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk/technical-support-specialist?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [IT Services and Consulting](https://www.foundrole.com/sectors/technology/it-services-and-consulting?utm_source=ai_markdown) — 130000 jobs - [Washington](https://www.foundrole.com/locations/us/washington?utm_source=ai_markdown) — 63466 jobs - [Seattle, WA](https://www.foundrole.com/locations/us/washington/seattle?utm_source=ai_markdown) — 18075 jobs ## Related pages - [IT Services and Consulting](https://www.foundrole.com/sectors/technology/it-services-and-consulting?utm_source=ai_markdown) — 130000 jobs - [Washington](https://www.foundrole.com/locations/us/washington?utm_source=ai_markdown) — 63466 jobs - [Seattle, WA](https://www.foundrole.com/locations/us/washington/seattle?utm_source=ai_markdown) — 18075 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)