---
title: Help Desk / Customer Support Technician
description: People, Technology & Processes is hiring for the Help Desk / Customer Support
  Technician role. See the full description and apply.
type: job
url: https://www.foundrole.com/jobs/help-desk-customer-support-technician-at-people-technology-and-processes-01a0ec6c-0644-7cb1-a259-ff61f5b45a39
date: 2026-11-15T01:26:44Z
og_description: Join People, Technology & Processes as Help Desk / Customer Support Technician
  in Aberdeen Proving Ground, MD. Full-time role.
og_image: https://www.foundrole.com/og/i2zf10.png
breadcrumbs:
  - label: Home
    url: https://www.foundrole.com/
  - label: Search
    url: https://www.foundrole.com/jobs
---

| | |
|---|---|
| **Company** | People, Technology & Processes |
| **Location** | Aberdeen Proving Ground, MD |
| **Salary** | $44.7/hr - $49.7/hr |
| **Type** | Full Time |
| **Posted** | Sep 24, 2026 |

## Is this job real?

**Ghost job check:** B · Low risk. Probably a real opening.

## Visa sponsorship

- **H-1B:** No H-1B sponsorship on record for People, Technology & Processes.
- **E-Verify:** No E-Verify enrollment on record for People, Technology & Processes.

## Pay for similar jobs

Most similar jobs pay $60,000 – $77,000 a year (median $67,000).

## Description

**Position Title**: Help Desk / Customer Support Technician (Tier 1-2) - (MD)

**Location**: Aberdeen Proving Ground, MD

**Clearance required**: SECRET (Tier 3 / T3R investigation); interim Secret required before starting work.

**Scope of Work:** Provides Tier 1 and Tier 2 IT customer support at ATEC HQ, ATC, OEC, and WSMR, serving as the central point of contact for end-user requests and meeting Government-defined service level agreements for response and resolution.

**Responsibilities include (but are not limited to):**

- Receive, log, track, prioritize, and document all customer requests in the Government-provided trouble ticket system.

- Diagnose and resolve hardware, software, and communications issues, achieving Tier 1 resolution for 85% or more of requests.

- Meet Critical (15-minute), High (1-hour), and Normal service level response targets, with SLA uplift for VIP-designated incidents.

- Issue and reset CAC PINs and assist with Alternate Smart Card Logon and SIPRNET token processing.

- Support in- and out-processing of personnel and managing Personal Electronic Device configurations.

- Escalate unresolved issues to higher-tier support and provide status updates to users.

- High school diploma or equivalent (minimum)

- U.S. citizenship

- Ability to speak, read, write, and understand English proficiently

- Proficiency with computers and Microsoft Office software

- Active Secret clearance (Tier 3 / T3R); interim Secret required before starting

- DoD 8140 / 8570.01-M baseline certification appropriate to the assigned work role and level, held prior to performance, with the required computing environment (CE) certification obtained within six (6) months of appointment.
## Skills

- Service-Level Agreement
- IT Ticketing Systems
- Investigation
- SIPRNet
- DoD 8140 (Cyberspace Workforce)
- Secret Security Clearance
- Computer Literacy
- Microsoft Office
- English
- Human Resources
- Communication

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