--- title: Healthcare Account Specialist Patient Access Center description: Healthcare Account Specialist Patient Access Center at Planned Parenthood Federation of America. See the full description and apply. type: job url: https://www.foundrole.com/jobs/healthcare-account-specialist-patient-access-center-at-planned-parenthood-federation-of-america-01a1db68-685b-7f52-a765-f6dcc8319ae5 date: 2026-11-14T19:15:21Z og_description: Join Planned Parenthood Federation of America as Healthcare Account Specialist Patient Access Center in Tacoma, WA. Full-time role. og_image: https://www.foundrole.com/og/j1371u.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | Planned Parenthood Federation of America | | **Location** | Tacoma, WA | | **Salary** | $21.65/hr - $31.21/hr | | **Type** | Full Time | | **Posted** | Nov 14, 2026 | ## Is this job real? **Ghost job check:** A · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** No H-1B sponsorship on record for Planned Parenthood Federation of America. - **E-Verify:** Planned Parenthood Federation of America uses E-Verify. ## Pay for similar jobs Most similar jobs pay $49,000 – $54,000 a year (median $54,000). ## Description **Why Planned Parenthood?** Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work. In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services. **About the Position** As a **Healthcare Account Specialist,** you'll play a critical role in helping patients navigate the logistical and financial aspects of accessing healthcare services. Based in our Patient Access Center, you'll serve as a trusted resource for patients, health center staff, insurance companies, and referral partners by coordinating referrals, verifying insurance benefits, obtaining pre-service information, and helping patients understand their coverage and financial responsibilities. This role is ideal for someone who enjoys solving problems, navigating healthcare systems, and ensuring patients have the information and support they need before receiving care. You'll work closely with health center teams to remove barriers to care and create a seamless patient experience. **What You'll Do** As a **Healthcare Account Specialist**, you'll help patients understand their insurance benefits, coordinate referrals, and prepare for care by ensuring all required authorizations, eligibility requirements, and financial information are obtained before services are delivered. **Key Responsibilities:** - Serve as a primary resource for patients and health center staff regarding insurance coverage, referrals, and access-to-care questions. - Verify insurance eligibility and benefits for services, including complex and high-cost procedures. - Review and interpret Explanation of Benefits (EOBs) and insurance coverage information to help patients understand their benefits and financial responsibilities. - Conduct pre-verification activities to ensure required coverage, authorizations, and referral requirements are identified before services are rendered. - Provide patients with cost estimates based on available insurance and benefit information. - Coordinate referrals and communicate with insurance companies, healthcare providers, and community partners to facilitate timely patient care. - Assist patients in understanding coverage limitations, referral requirements, prior authorization processes, and available funding resources. - Maintain accurate patient demographic, insurance, and account information within electronic systems. - Respond to patient, provider, and insurance inquiries in a courteous, professional, and timely manner. - Partner with health center teams to resolve barriers to care and improve the patient experience. - Maintain compliance with HIPAA and all patient confidentiality requirements. - Participate in process improvement initiatives and support operational excellence within the Patient Access Center. **What We're Looking For** **Required Qualifications** - High school diploma or GED equivalent. - Two or more years of experience in healthcare administration, patient access, referral coordination, insurance verification, or a related healthcare support role. - Experience verifying insurance coverage and benefits. - Experience reviewing and interpreting Explanation of Benefits (EOBs). - Strong communication, customer service, and problem-solving skills. - Ability to effectively manage multiple priorities in a fast-paced environment. - Strong attention to detail and commitment to accuracy. - Ability to explain complex insurance and healthcare information in a way patients can easily understand. **Preferred Qualifications** - Experience in referral coordination, patient navigation, prior authorizations, or healthcare access roles. - Experience working in a health system, specialty clinic, hospital, medical office, or call center environment. - Knowledge of commercial insurance, Medicaid, Medicare, and managed care plans. - Familiarity with Electronic Health Record (EHR) systems and practice management software. - Experience providing patient cost estimates and financial counseling. - Bilingual language skills preferred. **What Makes You Successful** - Ability to navigate complex insurance and referral processes while maintaining a patient-centered approach. - Strong understanding of insurance benefits, EOBs, pre-verification requirements, authorizations, and referral workflows. - Excellent communication skills with the ability to explain healthcare and insurance information clearly and compassionately. - Strong problem-solving abilities and persistence in removing barriers to care. - Exceptional attention to detail and accuracy when working with patient, insurance, and referral information. - Ability to build collaborative relationships with patients, providers, insurance representatives, and community partners. - Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment. - Commitment to providing equitable, nonjudgmental service and supporting Planned Parenthood's mission of accessible healthcare for all. **Salary Range:** Washington: $21.65 - $31.21 hourly *Actual starting pay will be determined based on factors including, but not limited to, relevant experience, education, internal equity, geographic location, and the budgeted hiring range established for the position. **Location:** Patient Access Center **Mon:** 6:00AM – 5:00PM **Tue:** 6:00AM – 5:00PM **Wed:** 6:00AM – 5:00PM **Thr:** 6:00AM – 5:00PM **Fri:** 6:00AM – 5:00PM \* Schedule will be determined around Healthcenter needs. Healthcenter hours are subject to change. **Position Type:** Full Time 37.5 hours per week / Non-Exempt **Benefits Eligibility:** This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to . **Other Information:** All our employees must present proof of receiving a current flu shot prior to their first day of employment. **What we expect from you:** - That you adhere to our code of conduct, policies, procedures, and protocols. - That you always demonstrate a high degree of professionalism. - That you always support and model our customer service standards. - That you value continuous learning and seek ongoing training and development. **Our commitment to diversity:** At **PPGNHAIK**, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, and inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment. **Equal Employment Opportunity:** PPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state or federal law. ## Skills - Patient Access - Language Interpretation - Bilingual - Training And Development - Explanation of Benefits - Managed Care - Problem Solving - Patient Care - Cost Estimation - Health Insurance Portability And Accountability Act (Hipaa) Compliance - Patient Referral Coordination - Patient-Centered Care - Confidentiality - Process Improvement - Prior Authorization - Continuous Learning - Patient Experience - Medicare - Financial Counseling - Referral Processing - Commercial Insurance - Attention to Detail - Organizational Skills - Operational Excellence - Insurance Verification - Communication - Electronic Health Records (Ehr) - Care Navigation - Customer Service - Medicaid - Medical Office Administration - Practice Management ## Benefits - Health Insurance - Dental Insurance - Vision Insurance - Disability Insurance - Life Insurance - Paid Time Off (Pto) ## Related - [Healthcare & Medicine jobs](https://www.foundrole.com/careers/healthcare-and-medicine?utm_source=ai_markdown)- [Healthcare Administrative Support jobs](https://www.foundrole.com/careers/healthcare-and-medicine/healthcare-administrative-support?utm_source=ai_markdown)- [Patient Access Representative jobs](https://www.foundrole.com/careers/healthcare-and-medicine/healthcare-administrative-support/patient-access-representative?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [Washington](https://www.foundrole.com/locations/us/washington?utm_source=ai_markdown) — 61422 jobs - [Medical Practices](https://www.foundrole.com/sectors/healthcare/medical-practices?utm_source=ai_markdown) — 39833 jobs - [Tacoma, WA](https://www.foundrole.com/locations/us/washington/tacoma?utm_source=ai_markdown) — 1939 jobs ## Related pages - [Washington](https://www.foundrole.com/locations/us/washington?utm_source=ai_markdown) — 61422 jobs - [Medical Practices](https://www.foundrole.com/sectors/healthcare/medical-practices?utm_source=ai_markdown) — 39833 jobs - [Tacoma, WA](https://www.foundrole.com/locations/us/washington/tacoma?utm_source=ai_markdown) — 1939 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)