--- title: Guest Ambassador at Starbird in Palo Alto, CA description: Starbird is hiring for the Guest Ambassador role in Palo Alto, CA. Pays $19.5–$21 per hour. Full-time role. See the full description and apply. type: job url: https://www.foundrole.com/jobs/guest-ambassador-at-starbird-01a0dae6-3a03-7a66-88e1-b2b409749f38 date: 2026-09-28T02:29:24Z og_description: Join Starbird as Guest Ambassador in Palo Alto, CA. Pays $19.5–$21 per hour. Full-time role. See the full description and apply. og_image: https://www.foundrole.com/og/lh4xya.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | Starbird | | **Location** | Sunnyvale, CA | | **Salary** | $20/hr - $22/hr | | **Type** | Full Time | | **Posted** | Sep 28, 2026 | ## Description **Who We Are:** At Starbird Chicken, we’re redefining what fast casual food can be — serving fresh, crave-worthy food in a welcoming, community-driven environment. We believe in bold flavors, genuine hospitality, innovation, and doing right by our people and guests. We are a united team: we are fast-thinking, fast-moving, and hard-working, and at the end of each day, we celebrate our wins together! **Your Role:** The Guest Ambassador is the face of Starbird Chicken. This role is responsible for creating a warm, welcoming, and memorable experience for every guest from the moment they walk through the door until they leave. The Guest Ambassador serves as the primary guest-facing presence in the dining room, proactively engaging with guests, explaining menu items, suggesting additional sides, managing cleanliness and front-of-house flow, and serving as a first-response resource for guest needs or concerns. This position prepares individuals for future management roles, if interested. This is a tipped position. In accordance with California law, the full hourly wage is paid regardless of tips received. Tips are earned in addition to the base hourly rate. **Who You Are:** - **Warm & Guest-Focused** - you genuinely enjoy people and create memorable guest experiences through authentic hospitality and positive energy - **Energetic & Positive** - you bring enthusiasm to every shift and maintain a welcoming, upbeat attitude — even during busy rush periods. - **Proactive & Attentive** - you notice the little things before others do, anticipate guest needs, and take initiative without being asked - **Professional & Composed** - you stay calm under pressure, communicate respectfully, and handle guest concerns with maturity and confidence. - **Team-Oriented** - you thrive in collaborative environments, support your teammates willingly, and contribute to a strong, inclusive culture. - **Growth-Minded** - you welcome coaching and feedback, continuously look for ways to improve, and are excited about future leadership opportunities. - **Reliable & Accountable** - you show up consistently, take pride in your work, and can be counted on to uphold Starbird’s standards every shift. **What You’ll Do:** **Guest Interaction & Hospitality** - Understanding your guest and greeting them with a genuine, energetic “Welcome In” upon entry, establishing a welcoming tone from the first moment of contact - Engage guests in a friendly and knowledgeable manner, answering menu questions and making tailored recommendations based on preferences - Proactively upsell additional menu items, specials, favorite menu sides, beverages, sauces, or upgrades to enhance the guest’s order and experience - Deliver food to guests at their tables accurately and promptly; confirm order correctness at the time of delivery - Thank every guest for coming to Starbird and offer a memorable goodbye - Perform regular table touches throughout each shift to check on guest satisfaction, refill drinks, clear trays, and address any needs before guests have to ask - Serve as the first point of contact for guest complaints or concerns; listen actively, empathize, and resolve issues promptly and professionally within established guidelines - Escalate unresolved guest issues to the Supervisor or General Manager as appropriate - Maintain a positive, hospitable demeanor at all times, including during high-volume periods **Dining Room & Facility Maintenance** - Monitor and maintain a clean, organized, and visually appealing dining room throughout the entire shift, picking optimal times to clean while guests are not present - Clear and sanitize tables promptly after guests depart; reset seating areas to a guest-ready standard - Inspect and clean restrooms on a regular schedule throughout the shift; restock supplies (paper products, soap) proactively - Sweep and spot-clean floors in the dining room and lobby as needed, and away from guests - Ensure lobby, entrance area, and all guest-facing surfaces are clean, uncluttered, and well-maintained - Report any maintenance issues, equipment malfunctions, or safety hazards to management immediately **Cash Handling & Operational Support** - Assist guests at the register as needed; process transactions accurately and provide correct change - Follow all cash handling procedures in accordance with Starbird policy - Support team members across back-of-house functions following food service safety protocols during peak periods as directed by the Shift Leader - Participate in opening and closing duties as assigned - Complete side work and daily cleaning checklists to standard before the end of each shift **Team & Culture** - Represent Starbird’s brand values and hospitality standards in every guest and team interaction - Participate actively in training programs, team meetings, and coaching sessions - Accept and apply feedback from managers and team leads with a growth mindset - Support a positive, inclusive, and high-energy team environment **The listed duties are representative of the work performed in this role. Other duties may be assigned as needed.* **What You’ll Need:** - Minimum age: 16 years or older - Demonstrated ability to engage warmly and professionally with the public in a fast-paced environment - Strong verbal communication skills in English; ability to listen actively and respond clearly - Reliable attendance and punctuality; ability to adhere to a consistent schedule - Availability for morning and evening shifts; weekend availability is required - Ability to work effectively as part of a team and independently with minimal supervision - Basic math skills and the ability to handle cash accurately - Prior experience in a guest-facing hospitality, retail, or food service role - Familiarity with POS systems or cash register operation - Food Handler's Card: Required by California law within 30 days of hire. Starbird covers the cost and pays your regular wage while you complete it. **Physical Requirements** *The physical demands described here are representative of those required to successfully perform the essential functions of this role.* - Must be able to stand and walk for the duration of a shift (typically 4–8 hours) on hard floors - Frequent bending, stooping, reaching, and grasping are required - Must be able to lift and carry supplies and equipment up to 30 lbs; place items on high and low shelves in service areas, storerooms, and walk-in coolers - Must have sufficient mobility to move through and operate within confined work areas - Must be able to tolerate temperature variations, including kitchen heat and refrigerated storage areas - Visual and auditory acuity sufficient to monitor the dining room, communicate with guests, and respond to operational needs ## Skills - Cleaning - Attentive - Cash Register Operation - Working Under Pressure - Basic Math - Customer Satisfaction - Initiative - Punctuality - Store Opening/Closing Procedures - Order Picking - Back of House Operations - Cash Handling - English - Food and Beverage Service - Food Safety - Leadership - Maintenance - Food Handler Certification - Communication - SOAP - Coaching - Point Of Sale - Customer Service - Upselling ## How to Apply [Apply for this position](https://www.foundrole.com/jobs/guest-ambassador-at-starbird-01a0dae6-3a03-7a66-88e1-b2b409749f38?utm_source=ai_markdown) ## Related - [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown)