--- title: Field Service Technician I at Astreya in Kirkland, WA description: Astreya is hiring for the Field Service Technician I role in Kirkland, WA. Pays $17.36–$27.4 per hour. See the full description and apply. type: job url: https://www.foundrole.com/jobs/field-service-technician-i-at-astreya-01a10f61-c81a-7c54-bdfa-0ce994184b57 date: 2026-10-06T04:21:03Z og_description: Join Astreya as Field Service Technician I in Kirkland, WA. Pays $17.36–$27.4 per hour. Full-time, hybrid role. og_image: https://www.foundrole.com/og/gr0yoa.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | [Astreya](https://www.foundrole.com/companies/astreya?utm_source=ai_markdown) | | **Location** | Kirkland, WA (Hybrid) | | **Salary** | $17.36/hr - $27.4/hr | | **Type** | Full Time | | **Posted** | Oct 02, 2026 | ## Description Key Deliverables by Level Deliverable Level 1 - Associate Field Services Technician I - Respond to IT service tickets using documented procedures and supervision - Assist with workstation setups and peripheral connections - Perform basic AV checks and room readiness tasks - Support imaging and deployments under direction - Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow) - Follow proper inventory handling, tagging, and tracking - Escalate unresolved issues appropriately - Adhere to safety protocols and client-specific guidelines Field Services Technician II(Lead Single Man Sites) - Independently manage onsite IT support at single-person or lead-assigned locations - Serve as the primary contact for end-user technical needs - Own AV/conference room setup, maintenance, and issue resolution - Execute full lifecycle support: imaging, deployment, recovery, e-waste - Oversee inventory reconciliation and tool usage - Prioritize and resolve tickets aligned to SLA targets - Identify recurring issues and suggest process improvements - Provide informal mentorship and support to visiting or junior technicians - Uphold Astreya’s quality and service standards through professional communication and client interaction Essential Duties and Responsibilities (All Levels): ### End-User Support - ### Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices. - ### Troubleshoot and resolve common hardware and software issues. - ### Deliver a high-quality, customer-focused service experience in a timely manner. ### Ticket Management - ### Receive, document, and close support requests in ITSM tools (e.g., ServiceNow). - ### Prioritize tickets based on urgency and impact. - ### Escalate complex or unresolved issues following defined protocols. ### Hardware Deployment & Recovery - ### Assist with or independently perform workstation deployments, device imaging, and equipment setup. - ### Support device recovery, re-imaging, and e-waste processes according to lifecycle guidelines. - ### Ensure accurate labeling, tagging, and asset tracking for all deployed equipment. ### Inventory & Asset Management - ### Maintain and reconcile inventory of IT equipment and accessories at assigned site. - ### Use asset tracking systems to manage device records, check-ins/outs, and stock levels. - ### Participate in regular audits and support logistics for shipping/receiving hardware. ### AV & Conference Room Support - ### Perform regular checks and basic troubleshooting of AV equipment (displays, microphones, cameras). - ### Set up and tear down conference room tech for meetings or events. - ### Support room readiness, monitor usage, and report or resolve AV issues. ### Documentation & Process Compliance - ### Follow documented processes and standard operating procedures (SOPs) for all support tasks. - ### Maintain clear and concise documentation for resolutions, escalations, and asset updates. - ### Adhere to Astreya and client-specific protocols, including change and incident management. ### Customer Service & Communication - ### Serve as a visible, approachable point of contact for IT-related issues at the site. - ### Communicate effectively with users to understand issues and set clear service expectations. - ### Represent Astreya’s service commitment with professionalism and courtesy. Level II Additional Responsibilities: ### Team Collaboration - At Level II, act as the lead or sole technician on-site and coordinate with remote teams or vendors.   - Provide informal mentorship to junior techs or new team members visiting the site.   - Share site-specific insights or recurring issue trends to help improve service delivery.   Education and/or Work Experience Requirements: Level I - Required: High School Diploma or GED   - Preferred: Enrollment in IT-related coursework or vocational training   - Certifications (plus): CompTIA A+ Google IT Support Certificate or similar entry-level credential Level II - Required: High School Diploma or GED - Preferred:Associate’s degree in Information Technology, Computer Science, or a related field Prior experience working independently or at a single-technician site ### Certifications - CompTIA A+ and/or Network+   - ITIL Foundation   - AVIXA CTS (for AV specialization track)   - JAMF, Apple Certified Support Professional (ACSP), or MDM tools (for DSS specialization) Knowledge, Skills & Abilities (KSAs): Technical: - Knowledge of Windows 10/11, macOS, and basic Linux environments   - Ability to troubleshoot, repair, and deploy desktops, laptops, and peripherals   - Familiarity with mobile device platforms (iOS, Android) and basic MDM concepts   - Understanding of AV/VC systems (Zoom, Meet, Webex) and conference room technology   - Basic knowledge of networking concepts (IP, DNS, DHCP, connectivity troubleshooting)   - Proficiency with ITSM/ticketing platforms (e.g., ServiceNow, Jira)   - Ability to image and deploy devices using tools like SCCM, JAMF, or MDT   - Experience with inventory and asset tracking tools for lifecycle management   - Awareness of IT security best practices and safe handling of equipment   - Ability to follow standard operating procedures (SOPs) and technical documentation **Soft Skills:** - Strong verbal and written communication skills for working with end users   - Excellent customer service orientation and active listening   - Effective time management and ability to prioritize multiple tasks   - Strong problem-solving and analytical thinking in fast-paced environments   - Ability to collaborate with teammates and cross-functional teams   - High level of professionalism, reliability, and accountability   - Adaptability to changing technologies, priorities, and client environments   - Self-motivated with the ability to take initiative and follow through   - Ability to work independently, especially at single-technician sites (L2)   - Willingness to mentor peers or junior team members (at Level II) Each level, 1 - 2, represents a progression in complexity, autonomy, and responsibility. The higher the level, the more critical thinking, leadership, and expertise are required. Competency Level I Level 2 Hardware Support & Troubleshooting Follow basic procedures Independently diagnoses and resolves issues. OS & Platform Knowledge Supports Windows/macOS basics Supports and configures multiple OS platforms Mobile & Endpoint Management Basic support for mobile devices MDM exposure, configures and supports endpoints AV/VC Systems Performs room checks, reports issues Troubleshoots AV problems and supports meetings Networking Fundamentals Understands connectivity basics Diagnoses common network-related issues Imaging & Deployment Assists with imaging Performs full device imaging and deployments Inventory & Asset Management Tags and tracks equipment Manages and reconciles inventory independently ITSM & Ticket Management Updates and closes tickets Owns queue, manages SLAs, escalates as needed   **Physical Requirements:** Lifting & Carrying: - Must be able to regularly lift and carry up to 50 lbs (22 kg)   - Includes monitors, CPUs, AV equipment, and other IT hardware   Mobility & Posture:   - Frequent standing, walking, bending, kneeling, crouching, and reaching   - May require working in tight or awkward spaces (e.g., under desks, behind racks)   Manual Dexterity:   - Ability to use hands and fingers to handle, install, or adjust small components and cables   - Use of standard IT tools (e.g., screwdrivers, cable testers, label printers)   Vision & Focus:   - Close vision required for reading device labels, part numbers, and screen details   - Must be able to focus on a computer screen for extended periods   Work Environment:   - Work performed primarily in office, data center, and/or AV-equipped conference rooms   - Exposure to electric components, server noise, and climate-controlled spaces   Onsite Requirements:   - This is a 100% onsite role; presence during working hours is mandatory   - Occasional local travel may be required (for multi-building campuses or nearby sites) **Salary Range** $17.36 - $27.40 USD (Hourly) - *Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.* - *Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.* **Astreya** **offers comprehensive** **benefits to all Regular, Full-Time Employees,** **including:** - Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only - Dental provided through UHC - Nationwide Vision provided by UHC - Flexible Spending Account for Health & Dependent Care - Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) - Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera - Corporate Wellness Program provided by Goomi Group - Employee Assistance Program - Wellness Days 401k Plan - Basic and Supplemental Life Insurance - Short Term & Long Term Disability - Critical Illness, Critical Hospital, and Voluntary Accident Insurance - Tuition Reimbursement (available 6 months after start date, capped) - Paid Time Off (accrued and prorated, maximum of 120 hours annually) - Paid Holidays - Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law ## Skills - Audiovisual Equipment - Distributed Team Management - CompTIA Network+ - Escalation Management - Zoom (Video Conferencing Tool) - Active Listening - Jamf Pro - Cyber Security - IT Service Management - ServiceNow - Dynamic Host Configuration Protocol (Dhcp) - Self-Motivation - Information Technology - Analytical Skills - Customer Focus - Software Deployment - Problem Solving - Analytical Thinking - Critical Thinking - CompTIA A+ - E-Waste - Inventory Reconciliation - Apple Certified Support Professional - Logistics - Initiative - JIRA - Asset Tracking - Vocational Training - Microsoft Deployment Toolkit - Remote Technical Support - Lifecycle Management - Service Delivery - Time Management - Safety Procedures - Computer Peripherals - Cameras - Mentoring - ITIL 4 Foundation - Mac OS - iOS - Standard Operating Procedures (Sop) - Leadership - Technical Documentation - Device Imaging - Microsoft Windows 10 - Inventory Management - Computer Science - Ability to Work Independently - Incident Management - Cisco Webex - Linux - Domain Name System - Ticketing - Android - IT Support - Communication - System Center Configuration Manager - Adaptability - Customer Service ## Benefits - Financial Aid/Assistance - Professional Development - Mental Health - Health and Wellness Programs - Health Insurance - Disability Insurance - Life Insurance - Paid Time Off (Pto) - 401(k) Plans - Tax-Advantaged Accounts - Voluntary Supplemental Insurance ## Related - [More jobs at Astreya](https://www.foundrole.com/companies/astreya?utm_source=ai_markdown) - [Maintenance, Installation & Repair jobs](https://www.foundrole.com/careers/maintenance-installation-and-repair?utm_source=ai_markdown)- [Field Service jobs](https://www.foundrole.com/careers/maintenance-installation-and-repair/field-service?utm_source=ai_markdown)- [Field Service Engineer / Technician jobs](https://www.foundrole.com/careers/maintenance-installation-and-repair/field-service/field-service-engineer-technician?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - 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