---
title: FC Watch Floor/Senior Support Engineer at GovCIO
description: GovCIO is hiring for the FC Watch Floor/Senior Support Engineer role in Herndon,
  VA. Pays $82K–$95K per year. See the full description and apply.
type: job
url: https://www.foundrole.com/jobs/fc-watch-floor-senior-support-engineer-at-govcio-01a10e7b-c81e-73fc-84aa-df645349558a
date: 2026-10-06T00:21:12Z
og_description: Join GovCIO as FC Watch Floor/Senior Support Engineer in Herndon, VA. Pays $82K–$95K
  per year. Full-time role.
og_image: https://www.foundrole.com/og/0ow7az.png
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  - label: Home
    url: https://www.foundrole.com/
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    url: https://www.foundrole.com/jobs
---

| | |
|---|---|
| **Company** | [GovCIO](https://www.foundrole.com/companies/gov-cio?utm_source=ai_markdown) |
| **Location** | Herndon, VA |
| **Salary** | $82K/yr - $95K/yr |
| **Type** | Full Time |
| **Posted** | Sep 29, 2026 |
## Description

GovCIO is currently hiring for a GovCIO is currently hiring for a FC Watch Floor/Senior Support Engineer to support our newly awarded contract. This position will be located in the Herndon, VA.

**Responsibilities**  

- Leads IT support at the site level, handling escalated tickets and critical system issues
- Mentors junior engineers and implements IT best practices
- Ensures operational uptime and reliable IT services

**Qualifications**  

High School with 6 - 9 years (or commensurate experience)  

Required Skills and Experience

- 6 years experience in IT support
- Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
- Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
- Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
- Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
- Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
- Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required: Must have TSA clearance

**Posted Salary Range**  

USD $82,000.00 - USD $95,000.00 /Yr.
## Skills

- Mobile Device Management
- Order Fulfillment
- System Administration
- Deployment Strategy
- Interpersonal Skills
- Process Improvement
- Strategic Thinking
- Service Delivery
- Leadership
- Field Service
- IT Support
- Communication
- Lessons Learned Analysis

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