---
title: Family Services Specialist I/II
description: Oklahoma Department of Transportation is hiring for the Family Services Specialist
  I/II role in Tulsa, OK. See the full description and apply.
type: job
url: https://www.foundrole.com/jobs/family-services-specialist-i-ii-at-oklahoma-department-of-mental-health-and-substance-abuse-services-01a0db5c-4137-7d20-8aee-be4cbdbb4304
date: 2026-09-28T14:33:25Z
og_description: Join Oklahoma Department of Transportation as Family Services Specialist I/II
  in Tulsa, OK. Pays $37.4K–$40.2K per year.
og_image: https://www.foundrole.com/og/fkom14.png
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  - label: Home
    url: https://www.foundrole.com/
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---

| | |
|---|---|
| **Company** | Oklahoma Department of Transportation |
| **Location** | Stillwater, OK |
| **Salary** | $37.4K/yr - $40.2K/yr |
| **Type** | Full Time |
| **Posted** | Sep 28, 2026 |
## Description

**Family Services Specialist I/II**

This position is located in Stillwater, Oklahoma.

**Annual Salary:**

- **Level I H14A: $37,440.00 + [Full State Employee Benefits](https://oklahoma.gov/omes/omes-careers/benefits.html)**
- **Level II H14B: $40,248.00 + [Full State Employee Benefits](https://oklahoma.gov/omes/omes-careers/benefits.html)**

*Travel is occasional. Must possess a valid driver's license and maintain required car insurance.*

*In-person training will be provided.*  
 

**Minimum Qualifications:**

**Level I:**

- Education and Experience requirements consist of two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment;
- or an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.

**Level II:**

- Education and Experience requirements consist of​ a bachelor’s degree;
- or an associate’s degree plus two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment or an equivalent combination of education and experience, substituting one (1) year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree;
- or two (2) years of experience as a Family Services Specialist.

**Preference Statement**

Preference may be given to applicants with previous call center experience.

_____  

Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid).  
 

*This position is designed for telework/work from home; however, the employee will be training in an office setting (in person) for the first 120 days and will be evaluated on performance before working from home full-time. All telework positions are subject to Agency Director approval.*

**Job Responsibilities**

- This position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services. The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment.
- Responsibilities include interviewing, processing electronic applications, and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy and procedures, providing clear documentation of casework, and independently performing complex tasks.
- The employee will provide first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms. All customer contact is handled primarily via phone, incoming and outgoing calls.

__________

If you have questions, please contact DHS.Careers@okdhs.org

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service

Announcement Number: 26-JD241

83008025/JR65908
## Skills

- Family Support Services
- Language Interpretation
- Administrative Support
- First Contact Resolution
- Driver's License
- Administrative Skills
- Case Management
- Interviewing Skills
- Client Service
- Recordkeeping
- Organizational Skills
- Flexibility
- Customer Contact
- Customer Service

## How to Apply

[Apply for this position](https://www.foundrole.com/jobs/family-services-specialist-i-ii-at-oklahoma-department-of-mental-health-and-substance-abuse-services-01a0db5c-4137-7d20-8aee-be4cbdbb4304?utm_source=ai_markdown)

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