--- title: Family Housing First Case Manager at Action description: Action is hiring for the Family Housing First Case Manager role in Gloucester, MA. Full-time role. See the full description and apply. type: job url: https://www.foundrole.com/jobs/family-housing-first-case-manager-at-action-01a13b97-7916-7ddb-89e2-311d5df82e96 date: 2026-11-15T01:26:44Z og_description: Join Action as Family Housing First Case Manager in Gloucester, MA. Pays $28.3–$31.65 per hour. Full-time role. og_image: https://www.foundrole.com/og/ohr6aj.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | Action | | **Location** | Gloucester, MA | | **Salary** | $28.3/hr - $31.65/hr | | **Type** | Full Time | | **Posted** | Oct 14, 2026 | ## Is this job real? **Ghost job check:** B · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** No H-1B sponsorship on record for Action. - **E-Verify:** No E-Verify enrollment on record for Action. ## Pay for similar jobs Most similar jobs pay $48,000 – $54,000 a year (median $52,000). ## Description **Want to be part of a team that provides help, hope, and support when people need it most? If so, read on! [Action Inc.](https://actioninc.org/?utm_source=chatgpt.com) is seeking passionate candidates who are committed to helping others create positive change in their lives to join our Housing Services team as a Housing First Case Manager.** **About Action Inc. & Our Housing Programs** The mission of Action Inc. is to advance economic equity and foster a thriving community on Cape Ann and beyond. Our Housing programs help individuals and families access safe, stable, and affordable housing options while supporting long-term stability and success. **Role Overview** The Family Housing First Case Manager (HFCM) provides home and community-based case management support to families who have experienced chronic homelessness. The HFCM will understand and embrace the Housing First model, utilize a harm reduction approach, and work to ensure clients have the support and services necessary to maintain positive tenancies. **Duties/Responsibilities:** - Conduct client interviews and perform assessments of clients, make collateral contacts, and consult with other providers (mental health, primary care, etc.). - Assess client needs to determine the resources required to ensure comprehensive service delivery. - Evaluate clients' capacity to make independent living decisions; assess risks to clients and other tenants at the housing site(s). Assist in finding appropriate housing. - Assess clients for their safety and well-being; recognize and respond to signs and symptoms of changes in client behavior, physical health or related medical issues or other related areas of concern. - Develop and modify individual client service plans quarterly to assess ongoing needs for clinical, supportive services and housing needs. - Maintain regular contact with clients through home visits in addition to phone calls, office visits, etc. - As needed, transport clients to medical appointments, local food pantry, etc. - Identify, coordinate and advocate for appropriate support services and resources for each client, providing linkages to services and resources as needed. - Work cooperatively with landlords where clients are residing. - Maintain accurate case records, enter and update information on clients served, in internal and external databases, in a timely fashion, meeting all mandatory deadlines. - Maintain a thorough knowledge of and effective working relationships with community-based agencies that provide support to the homeless. - Maintain client confidentiality and adhere to all program policies and procedures. - Provide and maintain therapeutic boundaries and a professional relationship with clients. - Ensure clients are free from neglect and abuse and ensure their safety and well-being. Report all concerns/suspicions to your supervisor. - Ensure clients are treated with dignity and respect. - Attend and participate in departmental, organization-wide and other meetings, including working closely with staff in other Action Inc. programs. - Act in the best interest of the organization, reflecting the values of teamwork, collaboration, and mutual respect, following all applicable policies, state/federal laws, regulations, and reporting requirements. - Perform other job-related duties as assigned. **Required Skills/Abilities:** - Ability to work with clients in crisis and those actively engaging in substance use. - Ability to practice effective de-escalation techniques and take reasonable precautions to ensure personal safety. - Must also possess a high degree of skill using Microsoft Office products and internet resources. - Excellent organizational, interpersonal, and communication skills. - Reliable, responsible, highly organized, and willing to take initiative. - Second language a plus Attend agency-sponsored CPR and AED Certificate course. - Ability to comply with and successfully complete a CORI background check before the start of employment. - Must be legally authorized to work in the United States. Employment eligibility will be verified through E-Verify upon hire. - Compliance with Action Inc.'s Driver Safety and Insurance Policy, including pre-employment and annual MVR screenings, as well as proof of required auto insurance. - Drivers' license required and reliable daily transportation. **Education and Experience:** - BS degree in Human Services or related field preferred or 3 years relevant work experience. - Must have a valid driver's license and reliable transportation **Physical Requirements:** - Must be able to lift, move and carry 25 lbs. Massachusetts Criminal Offender Record Information (CORI). Name-based criminal record check (CORI) returns information on available Massachusetts arraignments. ## Skills - Automated External Defibrillator - Primary Care - E-Verify - Independent Living Support - De-escalation Techniques - Teamwork - Auto Insurance - Interpersonal Skills - Initiative - Confidentiality - Cardiopulmonary Resuscitation (Cpr) - Driver's License - Collaboration - Service Delivery - Defensive Driving - Microsoft Office - Client Service - Human Resources - Organizational Skills - Communication - Home Visits - Databases ## Related - [Social Services & Nonprofits jobs](https://www.foundrole.com/careers/social-services-and-nonprofits?utm_source=ai_markdown)- [Social Work & Counseling jobs](https://www.foundrole.com/careers/social-services-and-nonprofits/social-work-and-counseling?utm_source=ai_markdown)- [Case Manager jobs](https://www.foundrole.com/careers/social-services-and-nonprofits/social-work-and-counseling/case-manager?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Related pages - [Massachusetts](https://www.foundrole.com/locations/us/massachusetts?utm_source=ai_markdown) — 76198 jobs - [Individual and Family Services](https://www.foundrole.com/sectors/healthcare/individual-and-family-services?utm_source=ai_markdown) — 47205 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)