--- title: EMS Patient Account Representative description: Superior Air-Ground Ambulance Service is hiring for the EMS Patient Account Representative role. See the full description and apply. type: job url: https://www.foundrole.com/jobs/ems-patient-account-representative-at-superior-air-ground-ambulance-service-01a0b3d0-80ad-776b-95f3-232699d04b5f date: 2026-11-15T01:26:44Z og_description: Join Superior Air-Ground Ambulance Service as EMS Patient Account Representative in Elmhurst, IL. Pays $20–$23 per hour. og_image: https://www.foundrole.com/og/kphy2s.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | Superior Air-Ground Ambulance Service | | **Location** | Elmhurst, IL | | **Salary** | $20/hr - $23/hr | | **Type** | Full Time | | **Posted** | Oct 01, 2026 | ## Is this job real? **Ghost job check:** A · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** No H-1B sponsorship on record for Superior Air-Ground Ambulance Service. - **E-Verify:** No E-Verify enrollment on record for Superior Air-Ground Ambulance Service. ## Pay for similar jobs Most similar jobs pay $45,000 – $64,000 a year (median $49,000). ## Description **Overview** **EMS Patient Account Representative *(Spanish Bilingual - Required)*** The EMS Patient Account Representative is responsible for working directly with the patients and their health insurance to resolve open balances. This could include but not limited: utilizing payer portals to check claim status, updating patients’ insurance policy, reviewing / updating the ICD-10 code listed, working CMS1500, talking to attorneys and processing payments. All representatives will conduct insurance verification as needed and are required to complete prebilling training to qualify for the role. **Responsibilities** **Responsibilities of the EMS Patient Account Representative** - Places and receives calls regarding billing insurance questions and other patient service activities. - Process accounts according to the action required to resolve account balances. - Comfortable communicating with any caller including customers, agencies, facilities, and hospitals. - Employ one-step resolution practices for clients and patients through open lines of communication. - Research patient accounts to verify all health insurance coverages. Audit patient accounts to verify proper billing process was followed. - Screen and professionally address emails, faxes, and other correspondence including mail. - Ensure accuracy in data entry and consistent attention to detail. - Collect outstanding balances as well as identify, address, and resolve account discrepancies while following company policy and procedures as well as billing policies and procedures. - Demonstrates knowledge and compliance of insurance, local, state, and federal billing. - Ability to complete tasks efficiently both individually and in a group environment. - Handle assigned correspondence fulfilling any other duties as assigned by managerial staff. - Must be able to scan and input information from hospital faxes to update accounts to be billed. - Must be able to bill insurance by paper claims and follow all guidelines by individual payors. - Must be able to review patient mail and attach documents to patient accounts with all verifiable information. **Qualifications** **Qualifications** **of the EMS Patient Account Representative** - College preferred but not required. - Minimum two years’ experience in customer care, account management or similar role. - Ability to read and understand the Explanation of Benefits or Electronic Remittance Advice. - Understands the difference between rejections and denials as well as working accounts. - Healthcare knowledge is preferred. - Must be a quick learner and motivated individual with excellent verbal communications skills. - Fluency in Spancish is required. - Ability to “Multi-task” and manage spurs of high call volume - Positive, can-do attitude and with good judgement demonstrating ability to de-escalate - Ability to receive and implement feedback. **Computer and Office Qualifications** **of the EMS Patient Account Representative** - Computer literacy is a must; Typing skillset of at least 45 WPM minimum - Experience working in an active office environment. - Must be able to work with 2 monitors and split screens to operate multiple sites simultaneously. - Must be able to sit / stand for 8 hours minimum in an office environment - Must be able to use Word, Excel, Email, Chat Applications, workflow sites and other software applications. - Must be able to read, comprehend, and apply job-related rules, policies, and procedures. **Salary Range** USD $20.00 - USD $23.00 /Hr. rates offered based on years of experience ## Skills - Bilingual - Health Insurance - Microsoft Excel - Explanation of Benefits - Patient Care - Account Management - Typing - Microsoft Word - Billing - Data Entry - Computer Literacy - Auditing - Attention to Detail - Denials Management - Spanish - Insurance Verification - Communication - Customer Service ## Benefits - Health Insurance ## Related - [Operations & Administration jobs](https://www.foundrole.com/careers/operations-and-administration?utm_source=ai_markdown)- [Financial Clerk jobs](https://www.foundrole.com/careers/operations-and-administration/financial-clerks?utm_source=ai_markdown)- [Billing Specialist jobs](https://www.foundrole.com/careers/operations-and-administration/financial-clerks/billing-specialist?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Related pages - [Illinois](https://www.foundrole.com/locations/us/illinois?utm_source=ai_markdown) — 101490 jobs - [Ambulance Services](https://www.foundrole.com/sectors/healthcare/ambulance-services?utm_source=ai_markdown) — 2497 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)