---
title: Dispatcher at Courser in Wenatchee, WA
description: Courser is hiring for the Dispatcher role in Wenatchee, WA. Pays $18–$20 per hour.
  Full-time role. See the full description and apply.
type: job
url: https://www.foundrole.com/jobs/dispatcher-at-courser-01a1415a-41cb-7f53-8a78-6537de29fe65
date: 2026-11-15T01:26:44Z
og_description: Join Courser as Dispatcher in Wenatchee, WA. Pays $18–$20 per hour. Full-time
  role. Requires 1+ year of experience.
og_image: https://www.foundrole.com/og/p0gfwm.png
breadcrumbs:
  - label: Home
    url: https://www.foundrole.com/
  - label: Search
    url: https://www.foundrole.com/jobs
---

| | |
|---|---|
| **Company** | Courser |
| **Location** | Wenatchee, WA |
| **Salary** | $18/hr - $20/hr |
| **Type** | Full Time |
| **Posted** | Oct 15, 2026 |

## Is this job real?

**Ghost job check:** B · Low risk. Probably a real opening.

## Visa sponsorship

- **H-1B:** No H-1B sponsorship on record for Courser.
- **E-Verify:** No E-Verify enrollment on record for Courser.

## Pay for similar jobs

Most similar jobs pay $50,000 – $89,000 a year (median $65,000).

## Description

JOB TITLE: IT Service Desk Dispatch Coordinator

JOB SUMMARY: Responsible for managing incoming service requests, defining service impact and urgency, managing client expectation, and scheduling service team resources to ensure meeting client’s service-level agreement and client satisfaction.

POSITION RESPONSIBILITIES:

Operational:

**Serve as the first point of contact to the client for service requests**

**Triage incoming service tickets and phone calls**

**Ability to assess technical issues and appropriately define impact and level of urgency**

**Manage pending service requests to ensure customer satisfaction**

**Escalate, schedule, and dispatch service tickets according to priority of requests**

**Thoroughly document tickets on a real-time basis**

**Consistently exceed defined Service Level Agreements**

**Ensure Ticketing Quality Assurance through proper ticket documentation and agreement selection**

**Document internal processes and procedures related to duties and responsibilities**

QUALIFICATIONS/SKILLS:

**Strong attention to Detail**

**Technical awareness: ability to match resources to technical issues appropriately.**

**Ability to multi-task, adapt to changes quickly, and respond with a high sense of urgency**

**Basic technical diagnostic skills and operating system knowledge**

**Understanding of technical support tools and techniques used to provide IT services**

**Strong verbal and written communications skills**

**Typing skills to ensure quick and accurate entry of service request details.**

**Self-motivated with the ability to work in a fast-moving environment**

CREDENTIALS AND EXPERIENCE:

**1-2 years of field dispatching experience required**

**Experience handling high volume service requests**

MEASURES OF PERFORMANCE:

**Real-time Ticketing**

**100% SLA Response Score**

**Ticket Quality Assurance score > 95%**

**Personal CSAT Score > 96%**

**100% Compliance TAP training goals**
## Skills

- Service-Level Agreement
- Technical Support
- Self-Motivation
- Triage
- Dispatching
- Customer Satisfaction
- Human Resources
- Diagnostic Skills
- Quality Assurance

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