--- title: Director Product Management at Gen in Mountain View, CA description: Gen is hiring for the Director Product Management role in Mountain View, CA. Pays Kč 2M–Kč 2.1M per year. See the full description and apply. type: job url: https://www.foundrole.com/jobs/director-product-management-at-gen-01a0dabc-7904-7e1a-b29b-a4666667f72e date: 2026-09-27T23:29:17Z og_description: Join Gen as Director Product Management in Mountain View, CA. Pays Kč 2M–Kč 2.1M per year. Full-time, hybrid role. og_image: https://www.foundrole.com/og/0lqezn.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | Gen | | **Location** | Mountain View, CA (Hybrid) | | **Salary** | Kč 2M/yr - Kč 2.1M/yr | | **Type** | Full Time | | **Posted** | Sep 25, 2026 | ## Description We are seeking an accomplished Director of Product Management to lead the Customer Engagement Platform (CEP) product organization at Gen Digital. CEP powers licensing, identity, and customer-facing experiences across Gen’s multi-brand portfolio, including Norton, Avast, LifeLock, AVG, Avira, and CCleaner, serving hundreds of millions of users worldwide.   As a senior member of the product leadership team, you will own the end-to-end product strategy and roadmap for licensing infrastructure, identity backend platforms, and the next-generation customer portal. You will work in close partnership with Engineering, Design, Data, Finance, and Commercial stakeholders to deliver platform capabilities that drive acquisition, retention, and monetization at scale.   **Key Responsibilities** - Define and communicate a multi-year product vision and roadmap for the Customer Engagement Platform, spanning licensing infrastructure, identity backend services, and the next-generation customer portal, while ensuring alignment with Gen’s commercial objectives across eCommerce, subscriptions, and renewals. - Lead, mentor, and grow a team of product managers by establishing strong product rituals, prioritization frameworks, and a culture of data-informed decision-making across both platform and consumer-facing workstreams. - Own the product roadmap for Gen’s licensing and entitlement infrastructure, including platform APIs, entitlement models, and licensing lifecycle management covering trial, activation, renewal, and transfer across diverse go-to-market motions, including direct and channel partnerships. - Drive the identity backend product roadmap, including authentication, account management, and single sign-on across Gen’s brand ecosystem, championing security-first design while delivering high-conversion, low-friction user experiences at global scale. - Lead the strategy for Gen’s next-generation customer portal, a unified and composable experience serving millions of subscribers, by prioritizing features that drive measurable outcomes in activation, cross-sell, upsell, and retention, while leveraging personalization infrastructure and in-product messaging to deliver contextually relevant experiences. - Partner closely with Engineering, Design, Finance, and Revenue Operations to align the platform roadmap with go-to-market strategy, pricing models, and customer acquisition and retention goals. - Serve as the primary product point of contact for CEP across eCommerce, payments, billing, and accounts leadership, navigating complex multi-brand and multi-region dependencies with strong stakeholder alignment. - Drive the adoption of AI and data-driven experimentation within the product development lifecycle to accelerate delivery velocity and strengthen product intelligence across the platform. - Lead talent management efforts, including recruitment, mentoring, performance management, and organizational development for a global, multicultural product team. - Partner closely with Legal, Compliance, and Security to ensure platform adherence to data privacy, licensing integrity, and regional regulatory requirements, including GDPR and applicable identity and consumer protection standards. - Represent the product function in cross-functional and executive forums, contributing to company-wide strategy and decision-making related to monetization, platform modernization, and the customer lifecycle.   **Qualifications** - Bachelor’s or Master’s degree in Computer Science, Business, Engineering, or a related field. - 12+ years of progressive product management experience, including at least 4 years in a senior product leadership role managing product management teams. - Deep domain expertise in one or more of the following areas: software licensing platforms, identity and authentication systems, or B2C customer portal products, with a demonstrated track record of building platform products that operate at scale for 100M+ users or transactions. - Experience defining and delivering API-driven platform products in close partnership with engineering organizations, with the ability to engage at the architecture level on licensing entitlements, identity protocols, and portal infrastructure. - Strong command of product metrics, experimentation frameworks, and data-informed roadmap prioritization, with a proven ability to influence and align senior stakeholders across Engineering, Commercial, and executive functions. - Excellent written and verbal communication skills in English, with the ability to translate complex platform trade-offs into clear business impact for executive audiences. - Experience working in global, matrixed organizations spanning multiple time zones and cultures. - Experience in consumer software, cybersecurity, SaaS, or digital subscription businesses is highly desirable. - Experience working across a multi-brand product portfolio with shared platform infrastructure is a plus. - Exposure to AI-driven personalization, recommendation engines, or agentic product experiences is a plus. ## Skills - Monetization Strategy - Cyber Security - Stakeholder Management - Influencing - Software Licensing - Decision Making - Product Management - Data Privacy - Performance Management - A/b Testing - Customer Engagement - API Development - Product Strategy - Account Management - Authentication (Software Security) - Go-to-Market Strategy - Agile Velocity - Licensing - Prioritization - Consumer Protection - Product Analytics - Consumer Law - Cultural Awareness - Customer Acquisition - E-Commerce - GDPR - Product Vision - Billing - Lifecycle Management - Cross-Selling - B2c Marketing - Revenue Operations - Software Development Life Cycle - Customer Lifecycle Management - Mentoring - English - Leadership - Computer Science - Software as a Service (SaaS) - Product Roadmaps - Organizational Development - Communication - Product Leadership - Recruitment - Single Sign-On (Sso) - Talent Management - Channel Partnership Management - Personalization - Upselling - Regulatory Compliance ## How to Apply [Apply for this position](https://www.foundrole.com/jobs/director-product-management-at-gen-01a0dabc-7904-7e1a-b29b-a4666667f72e?utm_source=ai_markdown) ## Related - [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown)