--- title: Director Operations LNC at Leap Brands in Raleigh, NC description: Leap Brands is hiring for the Director Operations LNC role in Raleigh, NC. Pays $150K–$160K per year. See the full description and apply. type: job url: https://www.foundrole.com/jobs/director-operations-lnc-at-leap-brands-01a18a40-3174-7c5e-881d-de67447e2cad date: 2026-11-15T01:26:44Z og_description: Join Leap Brands as Director Operations LNC in Raleigh, NC. Pays $150K–$160K per year. Full-time role. og_image: https://www.foundrole.com/og/v94mcg.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | Leap Brands | | **Location** | Raleigh, NC | | **Salary** | $150K/yr - $160K/yr | | **Type** | Full Time | | **Posted** | Oct 29, 2026 | ## Is this job real? **Ghost job check:** A · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** No H-1B sponsorship on record for Leap Brands. - **E-Verify:** No E-Verify enrollment on record for Leap Brands. ## Pay for similar jobs Most similar jobs pay $130,000 – $200,000 a year (median $156,000). ## Description # Director of Operations – Full-Service Restaurants **Location:** North Carolina **Industry:** Full-Service Restaurants / Hospitality ## Position Overview We are seeking an experienced Director of Operations to oversee the performance and growth of a multi-unit full-service restaurant operation in North Carolina. This individual will be responsible for driving operational excellence, developing restaurant leadership teams, improving financial performance, and ensuring a consistent guest experience across all locations. The ideal candidate has a strong background in full-service dining, proven multi-unit leadership experience, and the ability to balance strategic planning with hands-on operational execution. This leader will partner with ownership and senior leadership to establish operational standards, strengthen management capabilities, and drive sustainable sales growth and profitability. ## Key Responsibilities ### Multi-Unit Restaurant Operations - Oversee the day-to-day operations of multiple full-service restaurants, ensuring consistency in service, food quality, hospitality, and overall execution. - Conduct regular restaurant visits to evaluate performance, identify operational opportunities, and ensure adherence to company standards. - Establish clear operating procedures, performance expectations, and accountability measures across all locations. - Partner with General Managers and restaurant leadership teams to improve operational efficiency and overall restaurant performance. - Ensure compliance with food safety regulations, health department requirements, alcohol service laws, and company policies. ### Financial Performance & Profitability - Maintain responsibility for restaurant-level financial performance, including sales, labor costs, food costs, controllable expenses, and operating margins. - Analyze P&L statements and key performance indicators to identify trends, address performance gaps, and implement corrective action plans. - Develop strategies to increase revenue through local marketing, guest engagement, menu execution, service improvements, and operational initiatives. - Optimize labor scheduling, inventory management, purchasing, and cost controls while maintaining service quality. - Collaborate with ownership and finance leadership on annual budgets, financial forecasts, and business planning. ### Leadership & Talent Development - Lead, coach, and develop General Managers, Assistant General Managers, and other restaurant leaders. - Establish a strong leadership culture focused on accountability, employee engagement, hospitality, and operational excellence. - Identify high-potential employees and support succession planning, internal promotions, and leadership development. - Partner with HR and recruiting teams to attract, retain, and develop high-performing restaurant talent. - Address performance issues and ensure consistent execution of company policies and management expectations. ### Guest Experience & Restaurant Standards - Maintain high standards for food quality, presentation, service, cleanliness, and overall guest satisfaction. - Monitor guest feedback, online reviews, and customer satisfaction metrics to identify areas for improvement. - Ensure restaurant teams consistently deliver a welcoming, high-quality dining experience. - Partner with culinary leadership to improve menu execution, kitchen efficiency, food consistency, and presentation standards. - Resolve escalated guest concerns and implement processes to prevent recurring service issues. ### Strategic Growth & Operational Improvement - Partner with ownership and senior leadership to develop and execute strategies for restaurant growth and profitability. - Identify opportunities to improve systems, processes, labor productivity, and restaurant-level performance. - Support new restaurant openings, leadership transitions, menu rollouts, and operational initiatives. - Evaluate staffing models, vendor relationships, purchasing practices, and operating procedures to improve efficiency. - Provide regular performance updates, recommendations, and business insights to senior leadership. ## Qualifications - 5+ years of progressive restaurant operations leadership experience. - Demonstrated experience overseeing multiple full-service restaurants. - Previous experience as a Director of Operations, Regional Director, Regional Manager, or equivalent multi-unit leader preferred. - Strong understanding of restaurant P&L management, budgeting, forecasting, labor optimization, and food cost controls. - Experience leading and developing General Managers and restaurant management teams. - Strong knowledge of front-of-house operations, back-of-house execution, culinary standards, and hospitality. - Proven ability to improve restaurant sales, profitability, guest satisfaction, and employee retention. - Excellent leadership, communication, analytical, and problem-solving skills. - Ability to travel regularly between restaurant locations throughout North Carolina. ## Ideal Candidate Profile - A hands-on operator who understands both front-of-house hospitality and back-of-house execution. - A strong financial leader who can identify opportunities to improve margins without sacrificing the guest experience. - An effective coach who builds accountable, high-performing restaurant management teams. - A strategic thinker who can translate business goals into actionable restaurant-level initiatives. - A hospitality-driven leader who takes ownership of operational results and team development. ## Skills - Balance Sheet - Cleanliness - Succession Planning - Business Analytics - Performance Analysis - Guest Experience Management - Problem Solving - Key Performance Indicators (KPIs) - Food Quality Control - Purchasing - Customer Satisfaction - Cost Analysis - Vendor Management - Front of House Operations - Strategic Planning - Back of House Operations - Labor Productivity Analysis - Employee Retention - Team Building - Store Presentation - Corrective And Preventive Action (Capa) - Restaurant Management - Cost Control - Workforce Scheduling - Leadership - Employee Engagement - Inventory Management - Profit And Loss (P&l) Management - Operational Excellence - Local Marketing - Forecasting - Food Safety Regulations - Communication - Recruitment - Food Cost Management - Business Planning - Budgeting - Sales ## Benefits - Leadership Development ## Related - [Management & Leadership jobs](https://www.foundrole.com/careers/management-and-leadership?utm_source=ai_markdown)- [Operations Management jobs](https://www.foundrole.com/careers/management-and-leadership/operations-management?utm_source=ai_markdown)- [Operations Manager jobs](https://www.foundrole.com/careers/management-and-leadership/operations-management/operations-manager?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [North Carolina](https://www.foundrole.com/locations/us/north-carolina?utm_source=ai_markdown) — 90409 jobs - 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