--- title: Director Applied Science, Connect at Amazon description: Amazon is hiring for the Director Applied Science, Connect role in New York, NY. Pays $288.7K–$350K per year. See the full description and apply. type: job url: https://www.foundrole.com/jobs/director-applied-science-connect-at-amazon-01a17ed5-23f9-72ab-be41-6b91314c4aa2 date: 2026-11-15T01:26:44Z og_description: Join Amazon as Director Applied Science, Connect in New York, NY. Pays $288.7K–$350K per year. Full-time role. og_image: https://www.foundrole.com/og/g9gvta.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | [Amazon](https://www.foundrole.com/companies/amazon?utm_source=ai_markdown) | | **Location** | New York, NY | | **Salary** | $288.7K/yr - $350K/yr | | **Type** | Full Time | | **Posted** | Oct 27, 2026 | ## Is this job real? **Ghost job check:** A · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** Amazon sponsors H-1B visas. It filed 25,968 H-1B petitions (FY2026 Q1 – FY2026 Q4). - **E-Verify:** No E-Verify enrollment on record for Amazon. ## Pay for similar jobs Most similar jobs pay $230,000 – $283,000 a year (median $260,000). ## Description The Amazon Connect Interactive AI and Engagement organization was formed in April 2025 to bring together Contact Lens, Q in Connect, and Flows/Lex into one organization, responsible for weaving native-AI across the Connect application experiences delivered to end-customers, agents, and managers/supervisors. We are reimagining customer engagement to enable companies to deliver proactive and personalized experiences (in websites, mobile apps, and traditional contact center channels including voice, messaging, and email) that discern and resolve end-customers' intent before problems ever arise. To succeed, we need a unified science strategy and approach to power 'AI-throughout' customer experiences that leverage humans in the loop when required to meet business goals. We seek to hire a Director of Applied Science who will define and execute that strategy, and organization required. This leader will push the technical boundaries in generative AI science, shaping the industry, while influencing and leading key product investments across Connect service teams and leadership. The business opportunity is substantial. We are executing to be the leader irrespective of the ultimate balance between proactive end-customer self-service and agent-assisted workloads. To do so, science innovation will be pivotal to help achieve our ambitious goals, differentiating Amazon Connect from our competitors. Key job responsibilities The Director of Applied Science will lead us to propose and deliver an organizational plan that is aligned to a unified science strategy. This science strategy will enable data-driven, AI-powered continuous optimization across self-service, agent assistance, and manager assistance workloads. This leader will inherit an existing applied science team, and possibly (strategy dependent) a data integrations team engineers. We believe that the strategy this leader defines will require additional applied scientists. Beyond direct team ownership, this leader will be responsible for cross-AWS science collaboration with Bedrock, AGI, Q, and Transcribe organizations. ## Basic Qualifications Basic qualifications • A MS in CS, Machine Learning, Statistics, Operations Research or similar. • 10 years of hands-on experience in predictive modeling and large data analysis • Expertise in Machine Learning as applied to large-scale generative models • Strong ML breadth and depth • Strong skills with SQL • Strong skills with Spark/Python/Perl (or similar) • Communication and data presentation skill • Strong problem-solving ability ## Preferred Qualifications • A PhD in Computer Science, Machine Learning, Statistics or Operations Research • 15 years of industry experience in ML • Superior ML breadth and depth • Expert skills with SQL • Expert skills with Spark/Python/Perl (or similar) • Superior problem solving Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, NY, New York - 288,700.00 - 350,000.00 USD annually USA, WA, Seattle - 262,500.00 - 350,000.00 USD annually ## Skills - Contact Lens Fitting Techniques - Influencing - Perl - Customer Engagement - Predictive Modeling - Problem Solving - Python - Lex - SQL - Call Center Operations - Apache Spark - Statistics - Generative AI - Store Presentation - Computer Science - Amazon Connect - Data Analysis - Communication - Machine Learning - Generative AI Foundations ## Benefits - Mental Health - Health Insurance - Dental Insurance - Vision Insurance - Life Insurance - Parental Leave - Paid Time Off (Pto) - 401(k) Plans - Employee Stock Options (ESOs) ## Related - [More jobs at Amazon](https://www.foundrole.com/companies/amazon?utm_source=ai_markdown) - [Data & Analytics jobs](https://www.foundrole.com/careers/data-and-analytics?utm_source=ai_markdown)- [Analytics jobs](https://www.foundrole.com/careers/data-and-analytics/analytics?utm_source=ai_markdown)- [Data Science Manager jobs](https://www.foundrole.com/careers/data-and-analytics/analytics/data-science-manager?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [New York](https://www.foundrole.com/locations/us/new-york?utm_source=ai_markdown) — 150107 jobs - [New York, NY](https://www.foundrole.com/locations/us/new-york/new-york?utm_source=ai_markdown) — 66067 jobs - [Internet Marketplace Platforms](https://www.foundrole.com/sectors/technology/internet-marketplace-platforms?utm_source=ai_markdown) — 63042 jobs - [Amazon](https://www.foundrole.com/companies/amazon?utm_source=ai_markdown) — 20341 jobs ## Related pages - [New York](https://www.foundrole.com/locations/us/new-york?utm_source=ai_markdown) — 150107 jobs - [New York, NY](https://www.foundrole.com/locations/us/new-york/new-york?utm_source=ai_markdown) — 66067 jobs - [Internet Marketplace Platforms](https://www.foundrole.com/sectors/technology/internet-marketplace-platforms?utm_source=ai_markdown) — 63042 jobs - [Amazon](https://www.foundrole.com/companies/amazon?utm_source=ai_markdown) — 20341 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)