--- title: Desktop Support Technician at GDR Group in Irvine, CA description: GDR Group is hiring for the Desktop Support Technician role in Irvine, CA. Pays $18–$20 per hour. See the full description and apply. type: job url: https://www.foundrole.com/jobs/desktop-support-technician-at-gdr-group-01a0b3c4-c329-7e2a-86f2-eaffb9db5981 date: 2026-11-15T01:26:44Z og_description: Join GDR Group as Desktop Support Technician in Irvine, CA. Pays $18–$20 per hour. Full-time, hybrid role. og_image: https://www.foundrole.com/og/bi4xlp.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | GDR Group | | **Location** | Irvine, CA (Hybrid) | | **Salary** | $18/hr - $20/hr | | **Type** | Full Time | | **Posted** | Oct 20, 2026 | ## Is this job real? **Ghost job check:** A · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** No H-1B sponsorship on record for GDR Group. - **E-Verify:** No E-Verify enrollment on record for GDR Group. ## Pay for similar jobs Most similar jobs pay $49,000 – $71,000 a year (median $60,000). ## Description We kindly ask that recruiters, agencies, and third parties do not contact us regarding this role. We are only considering applications submitted directly by candidates. **Overview** We are seeking a **highly motivated Desktop Support Technician** with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. You will be part of a supportive IT team focused on delivering reliable technology solutions and exceptional user experiences. **Key Responsibilities** **Technical Support** - Provide timely support for hardware and software issues for both Windows and Mac environments - Troubleshoot remotely using VNC and KVM switch - Reimage systems, install OS and standard software (onsite and remote) - Coordinate warranty support with Dell and schedule onsite service when needed - Resolve common technical issues, including: - Network connectivity - System crashes/blue screens - Printing problems - Virus removal - Basic administration and troubleshooting of: * DHCP / DNS * Active Directory * VPN and remote access tools * Windows domain account issues * Wireless connectivity and hotspots - Collaborate with the network team on basic troubleshooting tasks - Provide Tier 1 support for Google Workspace, MS Office, Box, Logitech video systems, and Zoom - Perform basic mobile device management including deployment, collection, inventory, and reset/wipe procedures **Customer Service** - Deliver prompt and courteous user support via: * Wolken ticketing system (incident resolution and device lifecycle tasks) * Google Chat and Gmail (Outlook familiarity is a plus) * Zoom Calling and Zoom video conferencing - Maintain a positive user experience with clear communication and professionalism **Asset & Inventory Management** - Maintain accurate records of hardware assets - Ensure timely deployment, collection, and tracking of end-user devices **Special Projects & Additional Duties** - Assist with software and process testing and validation - Create clear, user-friendly technical documentation - ·Provide 1:1 or group technical training (remote or in-person) - Support office signage placement and daily ticket review/assignment tasks - May require occasional travel to other office locations **Work Schedule & Benefits** - ·Monday–Friday, 8:00 AM – 5:00 PM (1-hour lunch) - ·No weekend or after-hours support expected (exceptions for special projects) - Benefits include: * Paid holidays, vacation, and sick leave * 401(k) plan * Medical, dental, and vision insurance * Structured onboarding and training * Modern workspaces and innovative technology * Supportive, team-oriented culture with strong work-life balance **Qualifications** - 1–2+ years in a desktop support or corporate helpdesk environment preferred - Technically inclined and eager to learn new tools and platforms - Clear and concise communicator with the ability to explain technical concepts to non-technical users - Familiar with Windows 10/11; Mac OS experience is a plus - Skilled in teamwork and conflict resolution in a professional setting - Self-starter with strong follow-through and attention to process - Able to work independently while following team procedures and protocols ## Skills - Zoom (Video Conferencing Tool) - Virtual Network Computing VNC Software - Mobile Device Management - Technical Training - IT Ticketing Systems - Dynamic Host Configuration Protocol (Dhcp) - Self-Motivation - Active Directory - Tier 1 Technical Support - End User Support - Printing - Desktop Support - Teamwork - Software Deployment - Remote Access - User Experience - Conflict Resolution - Virtual Private Networks (Vpn) - Microsoft Outlook - Mac OS - Continuous Learning - Gmail - Microsoft Office - Distributed Directory Information Services - Technical Documentation - Microsoft Windows 10 - Incident Management - Kernel-based Virtual Machine (Kvm) - Domain Name System - Communication - Google Workspace ## Benefits - Health Insurance - Dental Insurance - Vision Insurance - Paid Time Off (Pto) - Sick Leave - 401(k) Plans ## Related - [Technology & Software jobs](https://www.foundrole.com/careers/technology-and-software?utm_source=ai_markdown)- [IT Support & Help Desk jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk?utm_source=ai_markdown)- [Technical Support Specialist jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk/technical-support-specialist?utm_source=ai_markdown)- [IT Support Specialist / Engineer jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk/technical-support-specialist/it-support-specialist-engineer?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [California](https://www.foundrole.com/locations/us/california?utm_source=ai_markdown) — 260759 jobs - [IT Services and Consulting](https://www.foundrole.com/sectors/technology/it-services-and-consulting?utm_source=ai_markdown) — 150239 jobs - [Irvine, CA](https://www.foundrole.com/locations/us/california/irvine?utm_source=ai_markdown) — 5744 jobs ## Related pages - [California](https://www.foundrole.com/locations/us/california?utm_source=ai_markdown) — 260759 jobs - [IT Services and Consulting](https://www.foundrole.com/sectors/technology/it-services-and-consulting?utm_source=ai_markdown) — 150239 jobs - [Irvine, CA](https://www.foundrole.com/locations/us/california/irvine?utm_source=ai_markdown) — 5744 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)