--- title: Desktop / Mobile Support at Astreya in Cleveland, OH description: Astreya is hiring for the Desktop / Mobile Support role in Cleveland, OH. Pays $44.2K–$69.8K per year. See the full description and apply. type: job url: https://www.foundrole.com/jobs/desktop-mobile-support-at-astreya-01a15ce8-9414-7ec4-9fff-9e7f216949c9 date: 2026-11-15T01:26:44Z og_description: Join Astreya as Desktop / Mobile Support in Cleveland, OH. Pays $44.2K–$69.8K per year. Full-time, on-site role. og_image: https://www.foundrole.com/og/mz3qh5.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | [Astreya](https://www.foundrole.com/companies/astreya?utm_source=ai_markdown) | | **Location** | Cleveland, OH | | **Salary** | $44.2K/yr - $69.8K/yr | | **Type** | Full Time | | **Posted** | Oct 20, 2026 | ## Is this job real? **Ghost job check:** A- · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** Astreya sponsors H-1B visas. It filed 11 H-1B petitions (FY2026 Q1 – FY2026 Q4). - **E-Verify:** No E-Verify enrollment on record for Astreya. ## Pay for similar jobs Most similar jobs pay $52,000 – $73,000 a year (median $60,000). ## Description We are seeking a Desktop Support with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly **Key Responsibilities** • Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems. • Monitor ticket queues and assign tickets through ITSM tools; • Perform incident management, RCA for major incidents, and drive issue prevention. • Create and maintain SOPs, runbooks, and knowledge articles. • Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency. • Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly. **Salary Range** $44,232.00 - $69,840.00 USD (Salary) - *Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.* - *Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.* **Astreya** **offers comprehensive** **benefits to all Regular, Full-Time Employees,** **including:** - Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only - Dental provided through UHC - Nationwide Vision provided by UHC - Flexible Spending Account for Health & Dependent Care - Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) - Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera - Corporate Wellness Program provided by Goomi Group - Employee Assistance Program - Wellness Days 401k Plan - Basic and Supplemental Life Insurance - Short Term & Long Term Disability - Critical Illness, Critical Hospital, and Voluntary Accident Insurance - Tuition Reimbursement (available 6 months after start date, capped) - Paid Time Off (accrued and prorated, maximum of 120 hours annually) - Paid Holidays - Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law ## Skills - Escalation Management - IT Service Management - Message Queues - Desktop Support - Onsite Support - Software Deployment - Handheld Scanners - Network Troubleshooting - Runbook Development - Audio/Visual Systems - Standard Operating Procedures (Sop) - Incident Management - Windows Support - System Center Configuration Manager ## Benefits - Financial Aid/Assistance - Professional Development - Mental Health - Health and Wellness Programs - Health Insurance - Disability Insurance - Life Insurance - Paid Time Off (Pto) - 401(k) Plans - Tax-Advantaged Accounts - Voluntary Supplemental Insurance ## Related - [More jobs at Astreya](https://www.foundrole.com/companies/astreya?utm_source=ai_markdown) - [Technology & Software jobs](https://www.foundrole.com/careers/technology-and-software?utm_source=ai_markdown)- [IT Support & Help Desk jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk?utm_source=ai_markdown)- [Technical Support Specialist jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk/technical-support-specialist?utm_source=ai_markdown)- [IT Support Specialist / Engineer jobs](https://www.foundrole.com/careers/technology-and-software/it-support-and-help-desk/technical-support-specialist/it-support-specialist-engineer?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [IT Services and Consulting](https://www.foundrole.com/sectors/technology/it-services-and-consulting?utm_source=ai_markdown) — 150239 jobs - [Ohio](https://www.foundrole.com/locations/us/ohio?utm_source=ai_markdown) — 97433 jobs - [Cleveland, OH](https://www.foundrole.com/locations/us/ohio/cleveland?utm_source=ai_markdown) — 7391 jobs - [Astreya](https://www.foundrole.com/companies/astreya?utm_source=ai_markdown) — 140 jobs ## Related pages - [IT Services and Consulting](https://www.foundrole.com/sectors/technology/it-services-and-consulting?utm_source=ai_markdown) — 150239 jobs - [Ohio](https://www.foundrole.com/locations/us/ohio?utm_source=ai_markdown) — 97433 jobs - [Cleveland, OH](https://www.foundrole.com/locations/us/ohio/cleveland?utm_source=ai_markdown) — 7391 jobs - [Astreya](https://www.foundrole.com/companies/astreya?utm_source=ai_markdown) — 140 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)