---
title: Deputy Regional Service Delivery Manager at GovCIO
description: GovCIO is hiring for the Deputy Regional Service Delivery Manager role in Springfield,
  VA. See the full description and apply.
type: job
url: https://www.foundrole.com/jobs/deputy-regional-service-delivery-manager-at-govcio-01a112b2-2440-761c-bdfe-e5739dba3d64
date: 2026-11-15T01:26:44Z
og_description: Join GovCIO as Deputy Regional Service Delivery Manager in Springfield, VA. Pays
  $150K–$180K per year. Full-time, on-site role.
og_image: https://www.foundrole.com/og/kp3g4s.png
breadcrumbs:
  - label: Home
    url: https://www.foundrole.com/
  - label: Search
    url: https://www.foundrole.com/jobs
---

| | |
|---|---|
| **Company** | [GovCIO](https://www.foundrole.com/companies/govcio?utm_source=ai_markdown) |
| **Location** | Springfield, VA |
| **Salary** | $150K/yr - $180K/yr |
| **Type** | Full Time |
| **Posted** | Oct 06, 2026 |

## Is this job real?

**Ghost job check:** C · Some flags. Mostly fine, a few things to check.

## Visa sponsorship

- **H-1B:** GovCIO sponsors H-1B visas. It filed 1 H-1B petition (FY2026 Q1 – FY2026 Q4).
- **E-Verify:** No E-Verify enrollment on record for GovCIO.

## Pay for similar jobs

Most similar jobs pay $132,000 – $181,000 a year (median $165,000).

## Description

GovCIO is currently hiring for Deputy Regional Service Delivery Manager for

User Experience Lead (SME). Ensures services align to desired customer outcomes and requirements to maximize value for the customer. Collaborates and co-creates with customers throughout the period of performance to help the GCIO team deliver an end-to-end customer centric experience. Helps define, refine, and co-create experience-level agreements (XLAs) aligned with the customer’s expected outcomes that include elements such as customer satisfaction measures.

This position will be located in multiple locations and will be an onsite position. Generally reports to a Program Manager.

**Responsibilities**  

- User Experience Lead (SME)
- Ensures services align to desired customer outcomes and requirements to maximize value for the customer
- Collaborates and co-creates with customers throughout the period of performance to help the GCIO team deliver an end-to-end customer centric experience
- Helps define, refine, and co-create experience-level agreements (XLAs) aligned with the customer’s expected outcomes that include elements such as customer satisfaction measures
-  

**Qualifications**  

Required Skills and Experience

Bachelor's degree (or relevent experience) and 12 years experience

- BS degree in a related field and 10 years experience leading the quality function of a large agency-wide IT support contract that serves a user community of 80K agency personnel
- Must have experience in quality standards, QA/QC processes and methods, quantitative analysis of program data to derive quality metrics, and knowledge of SLA-based performance metrics
-  
- Clearance Level: Ability to obtain and Maintain a public Trust clearabce

Preferred Skills and Experience

**Posted Salary Range**  

USD $150,000.00 - USD $180,000.00 /Yr.
## Skills

- Service-Level Agreement
- Quantitative Analysis
- Subject Matter Expertise
- Performance Measurement
- Quality Standards
- Customer Focus
- User Experience
- Customer Satisfaction
- Quality Metrics and KPIs
- Quality Assurance
- IT Support
- Public Trust Clearance

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