---
title: Delivery/Logistics Operations at HungryPanda Ltd 熊猫外卖
description: HungryPanda Ltd 熊猫外卖 is hiring for the Delivery/Logistics Operations role in New
  York, NY. Full-time role. See the full description and apply.
type: job
url: https://www.foundrole.com/jobs/delivery-logistics-operations-at-hungrypanda-ltd-xiongmaowaimai-01a0d529-dfa5-7952-b6cf-4b8222090409
date: 2026-09-28T04:23:27Z
og_description: Join HungryPanda Ltd 熊猫外卖 as Delivery/Logistics Operations in New York, NY. Pays
  $45K–$60K per year. Full-time role.
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---

| | |
|---|---|
| **Company** | HungryPanda Ltd 熊猫外卖 |
| **Location** | New York, United States |
| **Salary** | $45K/yr - $60K/yr |
| **Type** | Full Time |
| **Posted** | Sep 22, 2026 |
## Description

**About HungryPanda**

Founded in 2017, HungryPanda is currently the largest overseas Asian food delivery platform. Starting in Nottingham, U.K., HungryPanda has expanded to more than 80 cities in 10 countries: the U.K., France, Italy, the U.S., Canada, Australia, New Zealand, Japan, South Korea and Singapore. Currently, HungryPanda works with over 80,000 riders, 100,000 merchants and serves over 6 million users worldwide.

**配送运营专员 (Delivery Operations Specialist)**

**主要目标：**

**支持配送团队的日常运营，优化配送流程，提升配送效率，确保客户满意度。**

具体职责：

【团队支持】

- 协助配送员的招募、培训及软件使用指导，确保团队高效运作；
- 监控配送过程，协助处理司机遇到的问题，确保配送任务顺利完成；
- 确保地区运力充足，协助应对突发情况，保障配送服务的稳定性。

【沟通与协调】

- 与司机保持有效沟通，及时传达公司政策、配送要求及激励方案；
- 与市场部、业务发展部等部门协作，支持提升客户满意度的策略执行。

【应急处理支持】

- 协助处理突发紧急情况，确保问题得到及时解决。

【数据分析与优化】

- 通过系统后台数据分析，协助优化配送策略，提升团队工作效率；
- 跟踪配送效率、配送成本、履约率、骑手物料覆盖率等关键指标，并提出改进建议。

任职要求：

- 【沟通与协调能力】具备良好的沟通协调能力，能够与司机、内部团队及外部合作伙伴有效沟通。
- 【应变能力】具备较强的应变能力，能够快速应对突发情况并协助解决问题。
- 【语言能力】中英文流利，能够熟练使用中英文进行书面和口头沟通。
- 【抗压能力】能够承受工作压力，具备高度的责任感和敬业精神。
- 【通勤要求】能够接受在纽约三个办公地点（布鲁克林、曼哈顿、皇后）轮流通勤的工作安排。

**Main Objective:**

**Support the daily operations of the delivery team, optimize delivery processes, improve delivery efficiency, and ensure customer satisfaction.**

Key Responsibilities:

**Team Support**

- Assist in the recruitment, training, and software guidance of delivery personnel to ensure efficient team operations.
- Monitor the delivery process, assist in resolving issues faced by drivers, and ensure the successful completion of delivery tasks.
- Ensure sufficient regional delivery capacity, assist in responding to emergencies, and maintain the stability of delivery services.

**Communication & Coordination**

- Maintain effective communication with drivers, promptly convey company policies, delivery requirements, and incentive schemes.
- Collaborate with the Marketing and Business Development departments to support the execution of strategies aimed at increasing customer satisfaction.

**Emergency Handling Support**

- Assist in handling emergencies to ensure timely resolution of issues.

**Data Analysis & Optimization**

- Use backend system data analysis to assist in optimizing delivery strategies and improving team efficiency.
- Track key metrics such as delivery efficiency, delivery costs, fulfillment rate, and rider material coverage, and propose improvement suggestions.

Qualifications:

- **Communication & Coordination Skills.** Possess good communication and coordination skills, able to effectively communicate with drivers, internal teams, and external partners.
- **Adaptability**. Have strong adaptability, able to quickly respond to emergencies and assist in problem-solving.
- **Language Proficiency**. Fluent in both Chinese and English, able to communicate effectively in both written and spoken forms.
- **Stress Tolerance**. Able to withstand work pressure, possess a high sense of responsibility and professionalism.
- **Commuting Requirements**. Able to commute to NY office (Brooklyn, Manhattan, Queens) on a rotating basis.

薪酬福利 | Compensation & Structure

- **薪酬结构：** 基本工资 + 绩效奖金（Base salary plus performance-based bonus）

Job Type: Full-time

Benefits:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
## Skills

- Order Fulfillment
- Problem Solving
- Language Proficiency
- Chinese
- Customer Satisfaction
- Statistics
- Business Development
- Stress Tolerance
- Coordinating
- English
- Data Analysis
- Communication
- Recruitment
- Adaptability
## Benefits

- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off (Pto)
- 401(k) Plans
- Flexible Work Schedules

## How to Apply

[Apply for this position](https://www.foundrole.com/jobs/delivery-logistics-operations-at-hungrypanda-ltd-xiongmaowaimai-01a0d529-dfa5-7952-b6cf-4b8222090409?utm_source=ai_markdown)

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