--- title: Customer Support Specialist Fort Carson description: S2Technologies is hiring for the Customer Support Specialist Fort Carson role in Colorado Springs, CO. See the full description and apply. type: job url: https://www.foundrole.com/jobs/customer-support-specialist-fort-carson-at-s2technologies-01a15d86-0bff-7593-b748-8dc042be5741 date: 2026-11-15T01:26:44Z og_description: Join S2Technologies as Customer Support Specialist Fort Carson in Colorado Springs, CO. Pays $40K–$50K per hour. og_image: https://www.foundrole.com/og/7p44fk.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | S2Technologies | | **Location** | Colorado Springs, CO | | **Salary** | $40K/hr - $50K/hr | | **Type** | Full Time | | **Posted** | Oct 20, 2026 | ## Is this job real? **Ghost job check:** A- · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** No H-1B sponsorship on record for S2Technologies. - **E-Verify:** No E-Verify enrollment on record for S2Technologies. ## Pay for similar jobs Most similar jobs pay $38,000 – $47,000 a year (median $43,000). ## Description **Position Title: Customer Support Specialist** **Position Overview:** [***S2Technologies***](http://www.s2techllc.com/) is actively seeking qualified candidates to join our team. We are currently looking for candidates having training and experience performing as a Customer Support Specialist. As a Customer Support Specialist, you will provide helpdesk, system and network operations support in a 24×7 NOC environment. This position is responsible for monitoring Tier-I and Tier-II diagnostics support, and escalation of operational issues including triage and information gathering for support resources and establishment of communications. This includes hardware and applications and will leverage standard & custom tools and techniques to identify solutions to system and client issues. The qualified candidate shall perform the following tasks: **Required Knowledge, Skills, and Abilities** **Experience:** - Possess 1-2 years of Helpdesk Support Experience. - Basic understanding of networking, including OSI model concepts, a basic understanding of the concepts and functionality of Windows Operating Systems as well as Microsoft Office Products (Word, Excel, PowerPoint). - 24×7 monitoring and support of hardware and software supporting critical operations of a global network. - Understand and adhere to the Standard Operating Procedures (SOP) of the organization, and adhere to all site specific policies and procedures. - Assist personnel in the field with real-time troubleshooting of system and network issues via Phone, E-Mail, and Live-Chat systems. - Provide Tier 0/1 Helpdesk support for various systems throughout the Mission Command Support Center, provide Tier 2 support for Blue Force Tracker family of systems. - Accurately document all customer contact via an online Ticketing system within the Network Operations Center (NOC) to include detailed issues reported, who reported the issue, unit/company with the issue, location, and complete history of issue being worked. - Monitor all network capabilities, functions, and performance utilizing means as provided by PM Mission Command such as diagnostic tools, monitor systems, individual platforms, or data supplied by other sources and create trouble tickets on all issues observed. - Ability to work in a fast-paced environment. - Ability to work with people and varied organizations via email or telephone and calmly extract knowledge of the issue to determine real root of problem. **Required Security Clearance:** - Secret Clearance Required **Required Certification(s):** - None **Education:** - HS Diploma **Work Hours:** - On-Site 24/7 NOC Environment - Shift rotation **Location:** - Fort Carson, CO [***S2Technologies***](http://www.s2techllc.com/) *is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, ethnicity, national origin, color, religion, sex, physical or mental disability, protected veterans' status, or any other status protected by the laws or regulations in the locations where we operate. **Applicants living in a HubZone designated area receive preferential selection when meeting all other required qualifications.*** ## Skills - Technical Support - Help Desk Support - Microsoft Excel - Secret Security Clearance - Microsoft Word - Network Operations Center (Noc) - Microsoft Office - Diagnostics - Standard Operating Procedures (Sop) - Microsoft PowerPoint - OSI Model - Customer Contact - Network Operations ## Related - [Customer Service jobs](https://www.foundrole.com/careers/customer-service?utm_source=ai_markdown)- [Contact Center jobs](https://www.foundrole.com/careers/customer-service/contact-center?utm_source=ai_markdown)- [Customer Service Representative jobs](https://www.foundrole.com/careers/customer-service/contact-center/customer-service-representative?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [IT Services and Consulting](https://www.foundrole.com/sectors/technology/it-services-and-consulting?utm_source=ai_markdown) — 150239 jobs - [Colorado](https://www.foundrole.com/locations/us/colorado?utm_source=ai_markdown) — 56961 jobs - [Colorado Springs, CO](https://www.foundrole.com/locations/us/colorado/colorado-springs?utm_source=ai_markdown) — 4819 jobs ## Related pages - [IT Services and Consulting](https://www.foundrole.com/sectors/technology/it-services-and-consulting?utm_source=ai_markdown) — 150239 jobs - [Colorado](https://www.foundrole.com/locations/us/colorado?utm_source=ai_markdown) — 56961 jobs - [Colorado Springs, CO](https://www.foundrole.com/locations/us/colorado/colorado-springs?utm_source=ai_markdown) — 4819 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)