--- title: Customer Support Administrator at GovCIO in Fairfax, VA description: GovCIO is hiring for the Customer Support Administrator role in Fairfax, VA. Pays $75K per year. See the full description and apply. type: job url: https://www.foundrole.com/jobs/customer-support-administrator-at-govcio-01a13b2f-d7c5-7c1f-996f-84792857e9e0 date: 2026-11-15T01:26:44Z og_description: Join GovCIO as Customer Support Administrator in Fairfax, VA. Pays $75K per year. Full-time, on-site role. og_image: https://www.foundrole.com/og/1ctamv.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | [GovCIO](https://www.foundrole.com/companies/govcio?utm_source=ai_markdown) | | **Location** | Fairfax, VA | | **Salary** | $75K/yr | | **Type** | Full Time | | **Posted** | Oct 14, 2026 | ## Is this job real? **Ghost job check:** C · Some flags. Mostly fine, a few things to check. ## Visa sponsorship - **H-1B:** GovCIO sponsors H-1B visas. It filed 1 H-1B petition (FY2026 Q1 – FY2026 Q4). - **E-Verify:** No E-Verify enrollment on record for GovCIO. ## Pay for similar jobs Most similar jobs pay $65,000 – $100,000 a year (median $83,000). ## Description GovCIO is hiring a Senior Customer Support Administrator/IT Specialist with an active Secret clearance to serve as an on-site support point of contact for customers, providing assistance, resolving issues, and ensuring an exceptional service experience across classified and unclassified networks. This is a fully on-site position in Merrifield, VA. **Responsibilities** - Supports Microsoft Windows environments, repairs/replaces system peripherals, including printers and scanners, and maintains configuration management data and documentation. - Creates, updates, and tracks service call requests within service ticket tracking systems such as Remedy, ServiceNow, ServiceManager, and others. - Troubleshoots and resolves issues with on-site communications equipment. - Provides user support for mobile devices, including MDM (Mobile Device Management) solutions. - Facilitates resolution of network, hardware, and software problems, including O365 and OneDrive. - Maintains remote user assistance capabilities. - Provides technical assistance for relocations and moves. - Stages and take-downs end-user workstations and associated equipment. - Manages user/workstation accounts and permissions within Active Directory. - Maintains operability of the Uninterruptible Power Supply (UPS). - Provides troubleshooting of VTC equipment. **Qualifications** - High school diploma with 6 - 9 years of IT customer support (or commensurate experience) - Excellent communication, problem-solving, and interpersonal skills to handle inquiries efficiently while maintaining a positive and professional demeanor. - Experience with system reimaging, remote desktop management platforms, and remote connection tools. - Ability to lift 50 pounds. - Clearance Required: Active Secret with the ability to obtain and hold DEA suitability. **Posted Salary Range** USD $75,000.00 - USD $75,000.00 /Yr. ## Skills - Microsoft 365 - Mobile Device Management - ServiceNow - Remote Desktop Support - Active Directory - Uninterruptible Power Supply (Ups) - Customer Support - End User Support - Problem Solving - Interpersonal Skills - Video Conferencing - Computer Peripherals - Configuration Management - Microsoft OneDrive - Power Supply Design - Distributed Directory Information Services - Microsoft Windows - Issue Tracking - Communication - Customer Service ## Related - [More jobs at GovCIO](https://www.foundrole.com/companies/govcio?utm_source=ai_markdown) - [Operations & Administration jobs](https://www.foundrole.com/careers/operations-and-administration?utm_source=ai_markdown)- [Office Administration jobs](https://www.foundrole.com/careers/operations-and-administration/office-administration?utm_source=ai_markdown)- [Administrative Assistant jobs](https://www.foundrole.com/careers/operations-and-administration/office-administration/administrative-assistant?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [IT Services and Consulting](https://www.foundrole.com/sectors/technology/it-services-and-consulting?utm_source=ai_markdown) — 150239 jobs - [Virginia](https://www.foundrole.com/locations/us/virginia?utm_source=ai_markdown) — 99850 jobs - [Fairfax, VA](https://www.foundrole.com/locations/us/virginia/fairfax?utm_source=ai_markdown) — 2134 jobs - [GovCIO](https://www.foundrole.com/companies/govcio?utm_source=ai_markdown) — 242 jobs ## Related pages - [IT Services and Consulting](https://www.foundrole.com/sectors/technology/it-services-and-consulting?utm_source=ai_markdown) — 150239 jobs - [Virginia](https://www.foundrole.com/locations/us/virginia?utm_source=ai_markdown) — 99850 jobs - [Fairfax, VA](https://www.foundrole.com/locations/us/virginia/fairfax?utm_source=ai_markdown) — 2134 jobs - [GovCIO](https://www.foundrole.com/companies/govcio?utm_source=ai_markdown) — 242 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)