---
title: Customer Service Representative Floating
description: Pathfinder Bank is hiring for the Customer Service Representative Floating role
  in Oswego, NY. See the full description and apply.
type: job
url: https://www.foundrole.com/jobs/customer-service-representative-floating-at-pathfinder-bank-01a0b3c1-8aee-78dc-88f2-93fe5facb207
date: 2026-09-27T23:38:11Z
og_description: Join Pathfinder Bank as Customer Service Representative Floating in Oswego, NY.
  Pays $17–$19 per hour. Full-time role.
og_image: https://www.foundrole.com/og/q0mjlw.png
breadcrumbs:
  - label: Home
    url: https://www.foundrole.com/
  - label: Search
    url: https://www.foundrole.com/jobs
---

| | |
|---|---|
| **Company** | Pathfinder Bank |
| **Location** | Oswego, NY |
| **Salary** | $17/hr - $19/hr |
| **Type** | Full Time |
| **Posted** | Sep 25, 2026 |
## Description

Pathfinder Bank is seeking a **Customer Service Representative (Floating)** to support operations within a **community banking and financial services environment**. This role contributes to **customer transactions, deposit account servicing, and branch support across multiple locations**, ensuring a high level of service and adherence to banking regulations.

Join a team that values your expertise and your community. At Pathfinder Bank, you are more than an employee. You are a valued member of a team that takes pride in helping local businesses and communities grow. When you join us, you become part of a people-first culture built on respect, development, and service.

**We offer:**

- Competitive compensation and benefits, including health coverage, 401(k) with company match, and paid time off
- Opportunities for career growth and internal mobility within a community bank
- A supportive team environment focused on employee development and engagement
- A community-focused culture with opportunities to give back locally

**Position Summary** 

Provides a positive and professional customer service experience while supporting daily banking operations across multiple branch locations. Performs a variety of customer transactions and account servicing functions, while ensuring compliance with bank policies, procedures, and regulatory requirements.

**Essential Functions**

- Process customer transactions including deposits, withdrawals, payments, and transfers in accordance with banking policies and procedures
- Provide customer service support related to deposit accounts, account maintenance, and general banking inquiries
- Assist customers with account opening, product education, and basic financial services needs
- Maintain accuracy in cash handling, balancing, and transaction processing within established guidelines
- Support daily branch operations including teller line coverage and platform assistance as needed
- Travel between assigned branch locations to provide staffing support based on operational needs
- Ensure compliance with banking regulations, including customer identification procedures, privacy, and data security requirements
- Identify opportunities to refer bank products and services that align with customer needs
- Maintain a professional and positive customer experience during all interactions
- Perform administrative and operational tasks to support branch efficiency and service delivery

- High school diploma or equivalent
- Prior customer service or cash handling experience
- Ability to travel between branch locations as needed
- Strong communication and interpersonal skills
- Ability to work in a fast-paced banking environment while managing multiple priorities
- Basic computer proficiency and ability to learn banking systems
- Strong attention to detail and accuracy in transaction processing
- Ability to adhere to banking policies, procedures, and regulatory requirements

**Preferred Qualifications**

- Experience in banking, financial services, or retail banking environment
- Knowledge of deposit accounts, teller operations, or basic banking products
- Previous experience handling customer transactions in a regulated environment
## Skills

- Interpersonal Skills
- Banking Regulations
- Banking
- Service Delivery
- Basic Computer Skills
- Financial Services
- Bank Teller Operations
- Cash Handling
- Attention to Detail
- Account Opening
- Maintenance
- Customer Experience
- Communication
- Data Security
- Deposit Accounts
- Customer Service
- Regulatory Compliance
## Benefits

- Health Insurance
- Paid Time Off (Pto)
- 401(k) Plans

## How to Apply

[Apply for this position](https://www.foundrole.com/jobs/customer-service-representative-floating-at-pathfinder-bank-01a0b3c1-8aee-78dc-88f2-93fe5facb207?utm_source=ai_markdown)

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