---
title: Customer Service Representative
description: Reliable Door and Dock is hiring for the Customer Service Representative role
  in Glen Burnie, MD. See the full description and apply.
type: job
url: https://www.foundrole.com/jobs/customer-service-representative-at-reliable-door-and-dock-inc-01a0b3c1-7d69-726c-bf0c-974ced9c530c
date: 2026-09-28T21:37:44Z
og_description: Join Reliable Door and Dock as Customer Service Representative in Glen Burnie,
  MD. Pays $22.75–$29 per hour. Full-time role.
og_image: https://www.foundrole.com/og/a21pco.png
breadcrumbs:
  - label: Home
    url: https://www.foundrole.com/
  - label: Search
    url: https://www.foundrole.com/jobs
---

| | |
|---|---|
| **Company** | Reliable Door and Dock |
| **Location** | Glen Burnie, MD |
| **Salary** | $22.75/hr - $29/hr |
| **Type** | Full Time |
| **Posted** | Sep 23, 2026 |
## Description

Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.

**Job Responsibilities**

- **Customer Interaction:** Interact with customers via phone and email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
- **Problem-Solving:** Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
- **Documentation:** Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
- **Dispatching:** Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
- **Product Knowledge:** Develop an understanding of our products and door services to provide accurate information to customers.

**Great Reasons to Work at Vortex**

- Hourly salary based on experience
- Career Advancement opportunities
- Positive Work Environment
- Recognitions and Rewards
- Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO

**Work Environment**

- Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.
- Position requires you to be available to work in the office at the service center, not remotely
- Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
- Must have the ability to walk short distances and sit for prolonged periods of time.
- Noise level is moderate in an office environment.
- Must be able to lift up to 15 lbs.

- High school diploma or equivalent; AA/BA preferred.
- One (1) – three (3) years of customer service experience, or administrative background preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Attention to detail and accuracy in data entry.
- Ability to work in a fast-paced environment and able to prioritize tasks.
- Patience, empathy, and a customer-centric mindset.
- Ability to work effectively in a team and handle high-stress situations with professionalism.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
## Skills

- Decision Making
- Dispatching
- Design Thinking
- Problem Solving
- Office Equipment
- Interpersonal Skills
- Customer Relationship Management
- Microsoft Office
- Product Knowledge
- Communication
- Customer Service
## Benefits

- Paid Time Off (Pto)
- 401(k) Plans

## How to Apply

[Apply for this position](https://www.foundrole.com/jobs/customer-service-representative-at-reliable-door-and-dock-inc-01a0b3c1-7d69-726c-bf0c-974ced9c530c?utm_source=ai_markdown)

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