---
title: Customer Service Representative
description: Recovery Monitoring Solutions is hiring for the Customer Service Representative
  role in Denver, CO. See the full description and apply.
type: job
url: https://www.foundrole.com/jobs/customer-service-representative-at-recovery-monitoring-solutions-01a11864-85b5-737b-9941-7ba805a28555
date: 2026-11-15T01:26:44Z
og_description: Join Recovery Monitoring Solutions as Customer Service Representative in Denver,
  CO. Pays $19.29–$19.84 per hour. Full-time role.
og_image: https://www.foundrole.com/og/greeta.png
breadcrumbs:
  - label: Home
    url: https://www.foundrole.com/
  - label: Search
    url: https://www.foundrole.com/jobs
---

| | |
|---|---|
| **Company** | Recovery Monitoring Solutions |
| **Location** | Denver, CO |
| **Salary** | $19.29/hr - $19.84/hr |
| **Type** | Full Time, Part Time |
| **Posted** | Oct 06, 2026 |
| **History** | First seen 38 days ago (2026-10-07), reposted once |

## Is this job real?

**Ghost job check:** B · Low risk. Probably a real opening.

## Visa sponsorship

- **H-1B:** No H-1B sponsorship on record for Recovery Monitoring Solutions.
- **E-Verify:** No E-Verify enrollment on record for Recovery Monitoring Solutions.

## Pay for similar jobs

Most similar jobs pay $37,000 – $48,000 a year (median $41,000).

## Description

Individual is responsible for administering drug testing and responsible for installing and managing electronic device installation/maintenance/and data management to include alcohol monitoring and location monitoring. This candidate will be assigned a primary duty of either drug testing or electronic monitoring installation but will need to accept assignments to the other duties as needed (daily, weekly, or ad hoc) or as assigned on a rotating basis as directed my Management.

ESSENTIAL FUNCTIONS:  
o Meet with clients to install, remove, or perform maintenance on the monitoring technologies and provide customer service duties to clients and the agencies served.  
o Schedules installation appointments for all new referrals and maintenance appointments.  
o Manages daily communication and equipment alerts and maintenance items.  
o Creates individual customer accounts and tracks participants as well as taking payments for services provided.  
o Delivers participant completion, non-compliance and payment reports to appropriate supervising agencies.  
o Administers Urine Analyses samples per protocol and chain of custody procedures (on job training)  
o Manages daily communication with billing and maintenance items.  
 

o 6 months of customer service experience  
o Clean Background  
o Some travel may be required

KNOWLEDGE, SKILLS, ABILITIES  
o Must exhibit ability to work under pressure and maintain composure and pleasant manner  
o Excellent interpersonal and organizational skills required.  
o Prioritize tasks appropriately and complete in timely manner.  
o Ability to multitask and work in a fast-paced environment with multiple interruptions.  
o Proficient in Microsoft Office O365.  
o Bend, stoop, lift objects up to 10lbs., and maintain mobility necessary to perform minimum functions associated with the position  
 
## Skills

- Microsoft 365
- Working Under Pressure
- Interpersonal Skills
- Multitasking
- Composure
- Microsoft Office
- Organizational Skills
- Customer Service

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