---
title: Customer Service Representative
description: Papalia Home Services is hiring for the Customer Service Representative role in
  Boxborough, MA. See the full description and apply.
type: job
url: https://www.foundrole.com/jobs/customer-service-representative-at-papalia-home-services-01a11679-20c7-7327-be57-3e18b61ccb35
date: 2026-11-15T01:26:44Z
og_description: Join Papalia Home Services as Customer Service Representative in Boxborough, MA.
  Pays $25–$30 per hour. Full-time, on-site role.
og_image: https://www.foundrole.com/og/ydcz8t.png
breadcrumbs:
  - label: Home
    url: https://www.foundrole.com/
  - label: Search
    url: https://www.foundrole.com/jobs
---

| | |
|---|---|
| **Company** | Papalia Home Services |
| **Location** | Boxborough, MA |
| **Salary** | $25/hr - $30/hr |
| **Type** | Full Time |
| **Posted** | Oct 05, 2026 |

## Is this job real?

**Ghost job check:** B · Low risk. Probably a real opening.

## Visa sponsorship

- **H-1B:** No H-1B sponsorship on record for Papalia Home Services.
- **E-Verify:** No E-Verify enrollment on record for Papalia Home Services.

## Pay for similar jobs

Most similar jobs pay $40,000 – $51,000 a year (median $45,000).

## Description

## Overview

**Papalia Home Services**

**Location:** Boxborough, MA (In-Person)

**Schedule:** 11AM - 7:30PM | Monday - Friday with rotating weekends

Papalia Home Services has been serving New England families for over 35 years with trusted plumbing, heating, cooling, and electrical solutions. We’re a locally rooted company with a reputation for excellence. We treat our customers like family and our team like heroes.

We are seeking a **Customer Service Representative** who thrives on connection, problem-solving, and making every interaction count.

### Responsibilities

- Answer incoming calls with professionalism and warmth

- Schedule service appointments and dispatch technicians

- Resolve customer inquiries and ensure satisfaction

- Maintain accurate records in our system

- Collaborate with team members to ensure smooth operations

- Follow up with customers to build lasting relationships

### Qualifications

- **3+ years of customer service experience**

- **Dispatching experience a huge plus!**

- **Experience with high-volume inbound and outbound calls**

- Strong communication and problem-solving skills

- Ability to multitask in a fast-paced environment

- Positive, customer-first attitude and team mindset

- Basic computer skills (training provided)

### Benefits

- Competitive hourly pay

- Medical, dental, and vision insurance

- 401(k) with company match

- Paid time off and holidays

- Flexible shifts

- Ongoing training and career advancement opportunities

- Supportive and energetic team culture

### Compensation

$25.00 – $30.00 per hour

If you’re ready to join a company that values your voice, supports your growth, and makes every day meaningful—apply today and become part of the Heritage Home Service team in Boxborough!

*Papalia Home Services may conduct a pre-employment background check and drug test, subject to applicable law.*

## Posted Min Pay Rate

USD $25.00/Hr.

## Posted Max Pay Rate

USD $30.00/Hr.
## Skills

- Dispatching
- HVAC Heating
- Problem Solving
- Outbound Calling
- Multitasking
- Basic Computer Skills
- Communication
- Customer Service
## Benefits

- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off (Pto)
- 401(k) Plans
- Flexible Work Schedules

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