--- title: Customer Service Representative at Heritage Health description: Heritage Health is hiring for the Customer Service Representative role in Coeur D'alene, ID. Part-time role. See the full description and apply. type: job url: https://www.foundrole.com/jobs/customer-service-representative-at-heritage-health-01a0b3c2-457a-77e2-9997-c38f3fa2bb21 date: 2026-11-15T01:26:44Z og_description: Join Heritage Health as Customer Service Representative in Coeur D'alene, ID. Pays $19.81–$28.2 per hour. Part-time role. og_image: https://www.foundrole.com/og/kpamgs.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | Heritage Health | | **Location** | Coeur d'Alene, ID | | **Salary** | $19.81/hr - $28.2/hr | | **Type** | Part Time | | **Posted** | Oct 05, 2026 | ## Is this job real? **Ghost job check:** A- · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** Heritage Health sponsors H-1B visas. - **E-Verify:** No E-Verify enrollment on record for Heritage Health. ## Pay for similar jobs Most similar jobs pay $42,000 – $44,000 a year (median $43,000). ## Description Heritage Health is seeking a part-time **Customer Service Representative (CSR)** to join our Street Medicine & Community Outreach (SMCO) team. This role is essential in providing compassionate, high-quality service to some of our most vulnerable community members. The CSR serves as the first point of contact for patients, ensuring a warm welcome, accurate check-in/out processes, and seamless support across medical and behavioral health services. **Top Reasons to Join Our Team:** - **Mission-Driven Culture:** Be part of a team dedicated to improving the lives of underserved populations - **Team Collaboration:** Work closely with medical, behavioral health, and outreach staff - **Supportive Work Environment:** Training, mentorship, and leadership that cares - **Variety in Work:** No two days are the same—help people in meaningful, diverse ways - **Opportunities to Grow:** Career advancement and continuing education encouraged We are looking for a candidate who thrives in a fast-paced, patient-centered environment, demonstrates exceptional attention to detail, and works collaboratively with a multidisciplinary team. - Minimum two (2) years of office experience; healthcare setting preferred - Ability to work compassionately with vulnerable and high-risk populations - Proficiency in Microsoft Office and standard office equipment - Strong verbal and written communication skills - Must pass an enhanced background check through the Idaho Department of Health & Welfare - Working knowledge of Medicaid/insurance billing processes and patient eligibility is a plus **Key Responsibilities:** - Greet and check in patients; verify demographics and insurance at each visit - Answer incoming calls, take accurate messages, and route communications - Schedule new and follow-up appointments using the electronic practice management system - Conduct end-of-day prep: verify schedules, make reminder calls, and assess client needs - Verify Medicaid and other coverage; refer uninsured patients for outreach assistance - Collect co-pays and maintain accurate payment records, including daily reconciliations - Maintain and audit client charts, sliding fee documentation, and vouchers - Coordinate with clinical staff to support client care and track no-shows - Monitor and maintain multiple provider schedules - Perform general office duties (scanning, faxing, copying, handling mail) - Maintain a clean and welcoming waiting area - Provide documentation and reporting support for outreach and donation programs - Assist the Clinic Director and other team members as needed - Maintain regular and predictable attendance **Working Conditions & Physical Requirements:** - Work is performed in a fast-paced clinic setting with frequent interruptions - Must be able to stand, sit, and move intermittently for prolonged periods - Frequent use of hands, arms, and communication tools required - Occasional lifting up to 40 lbs; rarely more than 41 lbs - May be exposed to emotionally distressed or medically complex individuals ## Skills - Outreach - Practice Management Software PMS - Customer Support - Office Equipment - Reprography - Billing - Microsoft Office - Communication - Medicaid ## Benefits - Professional Development ## Related - [Customer Service jobs](https://www.foundrole.com/careers/customer-service?utm_source=ai_markdown)- [Contact Center jobs](https://www.foundrole.com/careers/customer-service/contact-center?utm_source=ai_markdown)- [Customer Service Representative jobs](https://www.foundrole.com/careers/customer-service/contact-center/customer-service-representative?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [Medical Practices](https://www.foundrole.com/sectors/healthcare/medical-practices?utm_source=ai_markdown) — 39822 jobs - [Idaho](https://www.foundrole.com/locations/us/idaho?utm_source=ai_markdown) — 12924 jobs - [Coeur d'Alene, Idaho](https://www.foundrole.com/locations/us/idaho/coeur-d-alene?utm_source=ai_markdown) — 556 jobs ## Related pages - [Medical Practices](https://www.foundrole.com/sectors/healthcare/medical-practices?utm_source=ai_markdown) — 39822 jobs - [Idaho](https://www.foundrole.com/locations/us/idaho?utm_source=ai_markdown) — 12924 jobs - [Coeur d'Alene, Idaho](https://www.foundrole.com/locations/us/idaho/coeur-d-alene?utm_source=ai_markdown) — 556 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)