---
title: Customer Service Representative at Helpware
description: Helpware is hiring for the Customer Service Representative role in Clark, KY.
  Pays $16 per hour. See the full description and apply.
type: job
url: https://www.foundrole.com/jobs/customer-service-representative-at-helpware-01a0b3d8-f2c5-7901-8189-592c7a789b7f
date: 2026-09-28T04:25:56Z
og_description: Join Helpware as Customer Service Representative in Clark, KY. Pays $16 per hour.
  Full-time, hybrid role.
og_image: https://www.foundrole.com/og/l98nya.png
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---

| | |
|---|---|
| **Company** | Helpware |
| **Location** | Martinsville, VA (Hybrid) |
| **Salary** | $16/hr |
| **Type** | Full Time |
| **Posted** | Sep 21, 2026 |
## Description

**Customer Service Representative | Mt Sterling, KY and VA**

**About Us**

Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. Our team is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies. We have offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines.

**Job Description**

We are seeking a dedicated and adaptable Customer Support Representative to join our team. In this role, you will serve as the first point of contact for our patients/healthcare providers via phone and chat, assisting them with prescription drug inquiries, troubleshooting mail-order issues, and guiding them through basic resolution steps. You will become an expert on our GLP-1 products and functionalities, ensuring patient/healthcare provider satisfaction while maintaining professionalism and empathy at all times.

**Key Responsibilities**

- Deliver outstanding customer support through clear and effective communication on every interaction with patients/healthcare providers.
- Provide first-level assistance via phone and chat channels by addressing patient/healthcare provider inquiries (i.e. prescription submissions, tracking, refills and PHI updates.)
- Maintain excellent Customer Service Satisfaction Ratings while delivering accurate and effective support by maximizing the use of key resources.
- Guide patients/healthcare providers through basic issue resolution procedures (i.e. online payments and prescription submissions through electronic medical records system-EMR)
- Collaborate with colleagues and management to share insights, improve support processes, and adhere to best practices.
- Track patient/healthcare provider interactions for first-call resolution and escalating unresolved issues through the proper support channels and follow up as needed.
- Communicate technical information clearly and professionally to non-technical users. (i.e. assisting patients with online troubleshooting/assisting providers with prescription correction where needed)
- Perform other related duties as assigned by managers.

**Physical and Mental Requirements**

- Must be physically willing and able to sit for an 8-hour shift.
- Must be physically willing and able to type continuously using a keyboard for a full 8-hour shift.
- Must be physically willing and able to manage multiple chat conversations simultaneously.
- Must have the mental resilience to handle difficult or upset customers without experiencing anxiety.
- Must have the ability to thrive in a high-volume, fast-paced call center environment.

**Requirements**

- High School diploma or equivalent.
- Minimum of 6 months experience in customer service via phone, email, or live chat.
- Healthcare experience is not required but is considered a plus.
- Startup experience is a plus.
- Ability to thrive in a fast-paced, dynamic environment with frequent changes.
- Open to working all shifts as needed by the business.

**Qualifications**

- Strong communication and interpersonal skills.
- Empathetic attitude with a positive and professional demeanor.
- Ability to handle challenging customer interactions calmly and effectively.
- Detail-oriented with strong organizational skills.
- Tech-savvy and comfortable using CRM and online support tools.
- Self-motivated and quick to adapt to new information and procedures.

**We Offer**

- $16 USD per hour
- Employee benefits (paid time off, 401K, and healthcare)
- Meditation app
- Referral program
- Paid training
- Continuous support
- Growth opportunities
## Skills

- Problem Resolution
- Live Chat Support
- Self-Motivation
- Customer Support
- Interpersonal Skills
- Customer Relationship Management
- Empathy
- Attention to Detail
- Organizational Skills
- Protected Health Information (Phi) Compliance
- Communication
- Detail Oriented
- Electronic Medical Record
- Customer Service
## Benefits

- Professional Development
- Health and Wellness Applications
- Paid Time Off (Pto)
- 401(k) Plans

## How to Apply

[Apply for this position](https://www.foundrole.com/jobs/customer-service-representative-at-helpware-01a0b3d8-f2c5-7901-8189-592c7a789b7f?utm_source=ai_markdown)

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