--- title: Customer Service Representative description: EPIC Fitness Group dba Planet Fitness is hiring for the Customer Service Representative role in Maumee, OH. See the full description and apply. type: job url: https://www.foundrole.com/jobs/customer-service-representative-at-epic-fitness-group-dba-planet-fitness-01a0ed9d-7a6f-7511-8884-70f30356a4a9 date: 2026-11-15T01:26:44Z og_description: Join EPIC Fitness Group dba Planet Fitness as Customer Service Representative in Maumee, OH. Pays $12 per hour. On-site role. og_image: https://www.foundrole.com/og/t6bco3.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | EPIC Fitness Group dba Planet Fitness | | **Location** | Livonia, MI | | **Salary** | $14.5/hr | | **Type** | Full Time | | **Posted** | Oct 01, 2026 | ## Is this job real? **Ghost job check:** B · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** No H-1B sponsorship on record for EPIC Fitness Group dba Planet Fitness. - **E-Verify:** No E-Verify enrollment on record for EPIC Fitness Group dba Planet Fitness. ## Pay for similar jobs Most similar jobs pay about $30,000 a year. ## Description We are seeking a **Customer Service Representative** to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!   **Why you should join Planet Fitness:** - Great growth opportunities - we are a dynamic and growing company - Set Schedule - Medical, Dental and Vision insurance benefits (available to eligible employees) - Employee Referral Bonus Program - This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM. - FREE Black Card Membership - 401(k) with generous employer match - Profit sharing program! - A sparkling clean work environment (where we all pitch in to keep the club pristine!) - Contribute to changing people's lives every day by helping us create a healthier Planet - Work hard play hard with an amazing group of talented, dynamic team members - Employee Assistance Program (EAP) **Some of your responsibilities will include:** - The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed! - Answer phones in a friendly manner and assist callers with a variety of questions. - The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests. - Respond to member questions and concerns in a timely and professional manner. - Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities. **Qualifications and Physical Demands:** - Must be 18 years of age or older. - Punctuality and reliability is a must. - Customer service experience preferred. - Continual standing and walking during your shift. - Continual talking to members and potential members in person and on the phone during your shift. - Must be able to lift 45 pounds. **What It Means to Join the Planet Fitness Team:** - It means embodying our EPIC core values: Executional Excellence, People First, Integrity and Customer Mania. - It means being part of a company that cares about improving the health and well-being of our communities. - It means being a part of a supportive, engaging, inclusive workforce that values diversity and creates an environment where everyone can feel they belong. - It means encouraging professional growth and development. - It means creating a positive impact in our local communities through philanthropic initiatives. - It means being part of a brand of which you can be proud! Equal Opportunity Employer ## Skills - Lathes - Epic EHR - Cleaning - Punctuality - Billing - Customer Service ## Benefits - Mental Health - Health Insurance - Dental Insurance - Vision Insurance - 401(k) Plans - Employee Stock Options (ESOs) ## Related - [Customer Service jobs](https://www.foundrole.com/careers/customer-service?utm_source=ai_markdown)- [Contact Center jobs](https://www.foundrole.com/careers/customer-service/contact-center?utm_source=ai_markdown)- [Customer Service Representative jobs](https://www.foundrole.com/careers/customer-service/contact-center/customer-service-representative?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [Michigan](https://www.foundrole.com/locations/us/michigan?utm_source=ai_markdown) — 65428 jobs - [Wellness and Fitness](https://www.foundrole.com/sectors/healthcare/wellness-and-fitness?utm_source=ai_markdown) — 17564 jobs - [Livonia, MI](https://www.foundrole.com/locations/us/michigan/livonia?utm_source=ai_markdown) — 922 jobs ## Related pages - [Michigan](https://www.foundrole.com/locations/us/michigan?utm_source=ai_markdown) — 65428 jobs - [Wellness and Fitness](https://www.foundrole.com/sectors/healthcare/wellness-and-fitness?utm_source=ai_markdown) — 17564 jobs - [Livonia, MI](https://www.foundrole.com/locations/us/michigan/livonia?utm_source=ai_markdown) — 922 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)