--- title: Customer Service Representative at DHL in Whiteland, IN description: DHL is hiring for the Customer Service Representative role in Whiteland, IN. Pays $20.5 per hour. See the full description and apply. type: job url: https://www.foundrole.com/jobs/customer-service-representative-at-dhl-01a1c234-1e4f-7469-9986-908c5168091e date: 2026-11-10T00:18:17Z og_description: Join DHL as Customer Service Representative in Whiteland, IN. Pays $20.5 per hour. Requires 1+ year of experience. og_image: https://www.foundrole.com/og/m2ae45.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | [DHL](https://www.foundrole.com/companies/dhl?utm_source=ai_markdown) | | **Location** | Whiteland, IN | | **Salary** | $20.5/hr | | **Posted** | Nov 09, 2026 | ## Is this job real? **Ghost job check:** A · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** DHL sponsors H-1B visas. It filed 92 H-1B petitions (FY2025 Q4 – FY2026 Q3). - **E-Verify:** No E-Verify enrollment on record for DHL. ## Pay for similar jobs Most similar jobs pay $42,000 – $49,000 a year (median $45,000). ## Description **DHL Supply Chain is Hiring!** At DHL, you will play a part in one of the world’s most essential industries. As the world’s leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us. **-Position: Second (2nd) Shift Customer Service Rep** **-Shift:5:00pm –; 3:00am Tuesday - Friday** **-Department: OEM** **-Pay:** **$20.50** **per hour.** **In addition to the general job description below, the ideal will also have the following skills:** Supply Chain, Logistics, Data Entry, Customer Care, Call Center, Transportation, Dispatch **A** **minimum of (1) one year's experience in the following:** -Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels. **-Experience within a Dispatch or TMS (Transportation Management System) to** build and schedule Truckloads and/or LTL shipments based off load request sent from the TMS. **-Ability to effectively communicate via oral and written communication with** Transport Carrier and Client to schedule pickups and research and resolve any issues that occur. -Must have intermediate or higher experience with Microsoft Office (Excel, Outlook, Word) **-Experience using a commercial WMS (warehouse management system) such as Manhattan (preferred), Blue Yonder, Red Prairie, JDA, SAP, etc.** **-Experience with View software is preferred. Ability to quickly adapt and learn to navigate through customer portals.** **-Ability to work in a fast-paced, customer-centric team environment.** **Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® and Top Employer in the US for the 3rd year in a row!** \- AFFORDABLE medical, dental, and vision coverage offered on your 30th day \- Paid vacation and holidays \- 401(k) with generous company match \- Tuition reimbursement program \- Excellent training and career advancement opportunities **Role Purpose**: Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution. **Key Accountabilities**: - Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution. - Maintain customer records and update account information. - Maintain financial accounts by processing customer adjustments. - Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management. - Perform other duties as assigned. **Required Education and Experience**: - High School Diploma or Equivalent - 0-12 months of system, data entry or reporting experience - 0-12 months of warehouse experience, preferred Our Organization is an equal opportunity employer. ## Skills - Problem Resolution - Product Management - Blue Yonder (Jda Software) - IntelliTrack Warehouse Management System (Wms) - Customer Focus - Blue Yonder - Microsoft Word - Data Entry - Microsoft Outlook - Microsoft Office - Written Communication - Communication - SAP ## Benefits - Financial Aid/Assistance - Health Insurance - Dental Insurance - Vision Insurance - Paid Time Off (Pto) - 401(k) Plans ## Related - [More jobs at DHL](https://www.foundrole.com/companies/dhl?utm_source=ai_markdown) - [Customer Service jobs](https://www.foundrole.com/careers/customer-service?utm_source=ai_markdown)- [Contact Center jobs](https://www.foundrole.com/careers/customer-service/contact-center?utm_source=ai_markdown)- [Customer Service Representative jobs](https://www.foundrole.com/careers/customer-service/contact-center/customer-service-representative?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [Indiana](https://www.foundrole.com/locations/us/indiana?utm_source=ai_markdown) — 61340 jobs - [Freight and Logistics](https://www.foundrole.com/sectors/transportation-and-logistics/freight-and-logistics?utm_source=ai_markdown) — 56559 jobs - [DHL](https://www.foundrole.com/companies/dhl?utm_source=ai_markdown) — 1627 jobs ## Related pages - [Indiana](https://www.foundrole.com/locations/us/indiana?utm_source=ai_markdown) — 61340 jobs - [Freight and Logistics](https://www.foundrole.com/sectors/transportation-and-logistics/freight-and-logistics?utm_source=ai_markdown) — 56559 jobs - [DHL](https://www.foundrole.com/companies/dhl?utm_source=ai_markdown) — 1627 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)