--- title: Customer Service Representative at Dear Services description: Dear Services is hiring for the Customer Service Representative role in Kent, WA. Pays $25–$28 per hour. See the full description and apply. type: job url: https://www.foundrole.com/jobs/customer-service-representative-at-dear-services-01a17aeb-6cdb-77a0-a6f9-a9587ae882f5 date: 2026-11-15T01:26:44Z og_description: Join Dear Services as Customer Service Representative in Kent, WA. Pays $25–$28 per hour. Full-time role. og_image: https://www.foundrole.com/og/ldqnky.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | Dear Services | | **Location** | Kent, WA | | **Salary** | $25/hr - $28/hr | | **Type** | Full Time | | **Posted** | Oct 26, 2026 | ## Is this job real? **Ghost job check:** A- · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** No H-1B sponsorship on record for Dear Services. - **E-Verify:** No E-Verify enrollment on record for Dear Services. ## Pay for similar jobs Most similar jobs pay $40,000 – $51,000 a year (median $45,000). ## Description # NOW HIRING: Customer Service Representative **DEAR Services HVAC, Electrical, & Plumbing** **Pay:** $25-$28 per hour, depending on experience **Schedule:** Full-Time **Benefits:** Medical Benefits, Paid Time Off (PTO), and Bonus Opportunities ## Do You Love Helping People? Join Our Team! DEAR Services is looking for an experienced, customer-focused **Customer Service Representative (CSR)** to join our growing HVAC, Electrical, and Plumbing team. We are seeking someone who is professional, dependable, organized, and passionate about creating exceptional customer experiences. As the first point of contact for many of our customers, you will play an important role in building trust, scheduling service appointments, and ensuring every customer feels valued and cared for. The ideal candidate has previous customer service experience, excellent communication skills, and the ability to thrive in a fast-paced environment while managing multiple priorities. If you enjoy helping people, solving problems, and being part of a team that takes pride in doing things right, we want to hear from you! ## What You'll Do - Answer incoming customer calls with professionalism, enthusiasm, and a customer-first attitude. - Schedule HVAC, Electrical, and Plumbing service appointments accurately and efficiently. - Make outbound calls to follow up with customers, return missed calls, and schedule service appointments. - Respond promptly to customer inquiries, website leads, and service requests. - Communicate appointment details, scheduling changes, and updates clearly. - Coordinate with technicians, dispatchers, and management to support smooth daily operations. - Maintain accurate customer records, call notes, and appointment details within company systems. - Handle customer questions and concerns with empathy, professionalism, and a solutions-focused mindset. - Take ownership of customer requests and follow through to ensure nothing falls through the cracks. - Work toward department goals for appointment booking, customer satisfaction, and communication. - Contribute to a positive team environment through accountability, collaboration, and a willingness to help others. ## What We're Looking For - **Previous Customer Service Representative experience is required.** - Excellent verbal and written communication skills. - A friendly, professional, and customer-focused attitude. - Strong organizational skills and attention to detail. - Ability to multitask, prioritize, and stay calm in a fast-paced environment. - Dependability, accountability, and a strong work ethic. - Basic computer skills and the ability to learn scheduling and customer management software. - Confidence handling customer questions and resolving concerns professionally. - A team player who takes initiative and follows through on commitments. - HVAC, Plumbing, Electrical, dispatching, or home-services experience is a plus. ## Compensation & Benefits - **$25-$28 per hour**, depending on experience. - Full-time position. - Medical benefits. - Paid Time Off (PTO). - Bonus opportunities. - A supportive, team-oriented work environment. - The opportunity to make a meaningful impact on our customers and our growing company. ## Our Core Values At DEAR Services, our core values are more than words. They guide how we serve our customers, support our teammates, and take responsibility for our work. ### DELIGHT AND DELIVER - Delight First, Deliver Always We create exceptional customer experiences by putting people first, exceeding expectations, and delivering on our promises. ### EMPOWER OWNERSHIP - Own the Outcome with Integrity We take responsibility for our actions, communicate honestly, and follow through on our commitments. We do what is right, even when no one is watching. ### ALL IN - Wins Elevate the Team We work together, support one another, and celebrate team success. We understand that every role contributes to the overall success of DEAR Services. ### RESPECT AND PROTECT - People First, Safety Always We treat our customers, coworkers, and their homes with respect. We prioritize safety, protect what matters, and look out for one another. ## Ready to Join the DEAR Services Team? If you have previous customer service experience, love helping people, and want to work for a company that values integrity, teamwork, accountability, and outstanding service, **we want to meet you!** Apply today and become part of a team committed to making a difference in every customer interaction. ## Skills - HVAC - Work Ethic - Dispatching - Teamwork - Customer Focus - Customer Satisfaction - Initiative - Customer Relationship Management - Empathy - Collaboration - Outbound Calling - Multitasking - Basic Computer Skills - Attention to Detail - Organizational Skills - Communication - Customer Service ## Benefits - Health Insurance - Paid Time Off (Pto) ## Related - [Customer Service jobs](https://www.foundrole.com/careers/customer-service?utm_source=ai_markdown)- [Contact Center jobs](https://www.foundrole.com/careers/customer-service/contact-center?utm_source=ai_markdown)- [Customer Service Representative jobs](https://www.foundrole.com/careers/customer-service/contact-center/customer-service-representative?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [Washington](https://www.foundrole.com/locations/us/washington?utm_source=ai_markdown) — 61445 jobs - [Specialty Trade Contractors](https://www.foundrole.com/sectors/construction/specialty-trade-contractors?utm_source=ai_markdown) — 31227 jobs - [Kent, WA](https://www.foundrole.com/locations/us/washington/kent?utm_source=ai_markdown) — 908 jobs ## Related pages - [Washington](https://www.foundrole.com/locations/us/washington?utm_source=ai_markdown) — 61445 jobs - [Specialty Trade Contractors](https://www.foundrole.com/sectors/construction/specialty-trade-contractors?utm_source=ai_markdown) — 31227 jobs - [Kent, WA](https://www.foundrole.com/locations/us/washington/kent?utm_source=ai_markdown) — 908 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)