--- title: Customer Service Representative at Acme Plumbing Co. description: Acme Plumbing Co. is hiring for the Customer Service Representative role in Durham, NC. See the full description and apply. type: job url: https://www.foundrole.com/jobs/customer-service-representative-at-acme-plumbing-co-01a145b5-66fc-7168-abdc-7f5fc1c8d8ba date: 2026-11-15T01:26:44Z og_description: Join Acme Plumbing Co. as Customer Service Representative in Durham, NC. Pays $20–$24 per hour. Full-time, on-site role. og_image: https://www.foundrole.com/og/io4vm0.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | Acme Plumbing Co. | | **Location** | Durham, NC | | **Salary** | $20/hr - $24/hr | | **Type** | Full Time | | **Posted** | Oct 15, 2026 | ## Is this job real? **Ghost job check:** A- · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** No H-1B sponsorship on record for Acme Plumbing Co.. - **E-Verify:** No E-Verify enrollment on record for Acme Plumbing Co.. ## Pay for similar jobs Most similar jobs pay $40,000 – $51,000 a year (median $45,000). ## Description **Residential & Commercial Plumbing Industry** **Reports to General Manager** This role will be working 100% in our Durham, NC office Monday through Friday 7:30a - 4p. **Acme Plumbing** is a family-founded residential & commercial plumbing company that has served the Raleigh, Durham, and Chapel Hill "Triangle" area since 1947. The company has built a multi-generational legacy of integrity, craftsmanship, and community trust. We specialize in a comprehensive range of plumbing solutions, including residential service and repair, maintenance, installation, commercial installations, and full-scale renovations. Known for our "Deep Roots, Modern Approach" philosophy, we combine decades of technical expertise with a commitment to modern technology and professional service excellence. **Customer Service Representative Role:** We are looking for a new teammate to support our Customer Service Department to take exceptional care of our customers. You will be the first voice homeowners hear, and will ensure each caller feels taken care of. **What you’ll do** - Answer inbound calls, text, and web requests - Turn calls into booked service calls, utilizing ServiceTitan, by asking the right questions and setting expectations - Manage the schedule with the Dispatcher to ensure our Technicians are productive - Make outbound calls; appointment confirmations, follow-up’s, unsold estimates & maintenance reminders - Promote & enroll customers into our Maintenance Membership Program - Maintain accurate customer accounts in ServiceTitan, including all job notes & call outcomes - Handle billing questions & customer concerns in a calm and professional manner, and escalate to leadership when necessary **What you’ll need** - 1+ year(s) of call center, or high-volume phone customer service experience - Hands on ServiceTitan experience (booking, scheduling, customer records) - Clear & friendly phone etiquette, and professional written communication - Comfort multi-tasking between phone calls, text, the schedule, and emails daily - Reliable attendance - your shift will begin at 7:30am - Proactive with identifying and resolving needs, self starter - Experience with Microsoft 365 (Outlook, Excel, Teams) - Motivated to grow internally into a Lead Customer Service Representative, or Customer Service Manager **What’s nice to have** - Plumbing, HVAC, electrical, or home service company experience - Membership Sales, or Service Agreement Sales experience **What you’ll gain** - Be a part of a team that is expanding quickly, with a passion for high quality service and family friendly culture. - On the job training - Health insurance - medical, dental, vision - Retirement benefits - 401k matching - Personal Time Off - eligible for PTO after 1 year of service (can request unpaid time off before 1 year anniversary) - Discretionary annual bonus based on company performance, business unit performance, and individual performance - Ability to grow internally with a rapidly expanding team into a Lead Customer Service Representative, Customer Service Manager, or Call Center Manager Have questions or want an update on your application? Text our **Corporate Recruiter, Amanda @ 980.553.0103.** ## Skills - HVAC - Microsoft 365 - Self-Motivation - ServiceTitan - Microsoft Excel - Billing - Outbound Calling - Membership Sales - Microsoft Outlook - Multitasking - Leadership - Written Communication - Maintenance - Telephone Etiquette - Inbound Call Handling - Sales - Customer Service ## Benefits - Health Insurance - Dental Insurance - Vision Insurance - Unpaid Leave - Paid Time Off (Pto) - Personal Leave - 401(k) Plans ## Related - [Customer Service jobs](https://www.foundrole.com/careers/customer-service?utm_source=ai_markdown)- [Contact Center jobs](https://www.foundrole.com/careers/customer-service/contact-center?utm_source=ai_markdown)- [Customer Service Representative jobs](https://www.foundrole.com/careers/customer-service/contact-center/customer-service-representative?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [North Carolina](https://www.foundrole.com/locations/us/north-carolina?utm_source=ai_markdown) — 90419 jobs - [Specialty Trade Contractors](https://www.foundrole.com/sectors/construction/specialty-trade-contractors?utm_source=ai_markdown) — 31227 jobs - [Durham, NC](https://www.foundrole.com/locations/us/north-carolina/durham?utm_source=ai_markdown) — 4986 jobs ## Related pages - [North Carolina](https://www.foundrole.com/locations/us/north-carolina?utm_source=ai_markdown) — 90419 jobs - [Specialty Trade Contractors](https://www.foundrole.com/sectors/construction/specialty-trade-contractors?utm_source=ai_markdown) — 31227 jobs - [Durham, NC](https://www.foundrole.com/locations/us/north-carolina/durham?utm_source=ai_markdown) — 4986 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)