--- title: Customer Service Coordinator at Goodwill Keystone description: Goodwill Keystone is hiring for the Customer Service Coordinator role in Neffsville, PA. Pays $16 per hour. See the full description and apply. type: job url: https://www.foundrole.com/jobs/customer-service-coordinator-at-goodwill-keystone-01a0ed8e-4d1f-7d04-b53b-d45a4900556a date: 2026-11-13T19:32:44Z og_description: Join Goodwill Keystone as Customer Service Coordinator in Neffsville, PA. Pays $16 per hour. Full-time role. og_image: https://www.foundrole.com/og/m00gb5.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | Goodwill Keystone | | **Location** | York, PA | | **Salary** | $16.6/hr | | **Type** | Full Time | | **Posted** | Sep 29, 2026 | ## Is this job real? **Ghost job check:** A · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** No H-1B sponsorship on record for Goodwill Keystone. - **E-Verify:** No E-Verify enrollment on record for Goodwill Keystone. ## Pay for similar jobs Most similar jobs pay $33,000 – $36,000 a year (median $35,000). ## Description **Position:** Customer Service Coordinator **Department:** Donated Goods Retail **Reports to:** Store Manager **Status:** Non-Exempt Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve. **Summary** Work with store leadership to assist in the front-end operations or anywhere assigned to assist to maximize the collection, production, sales, salvage and customer service of the store. Serving customers to enrich their shopping experience within the communities we serve. **Duties and Responsibilities** - Maximize sales performance through proper rotation, displays, signage and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis. - Represents Goodwill Keystone Area in a positive manner by providing excellent customer service at all times to all customers, donors and other employees. - Responsible for training and developing sales associates and ensure merchandising guidelines are followed throughout the sales floor. - Assists in ensuring that all paperwork is completed in an accurate and timely manner to include opening/closing procedures, ensuring cash handling including enforcement of cash register procedures. - Assists with supporting the staff, enforcing and communicating Goodwill Keystone Area policies, manuals, handbooks, policies and procedures. - Perform opening and closing of the store as assigned by the manager. - Participate in interviewing candidate for entry level retail roles. Contribute input to and assist in administering associate evaluations. Be backup to Customer Service Manager as needed. - Assists with ensuring and enforcing compliance with all asset protection policies and procedures. Reports problems and concerns to the Store Manager and/or Regional District Director in the absence of the Store Manager. - Supports and promotes organizational programs and special events as required. - Contributes to the organization by supporting additional tasks and projects as needed. - Promotes an environment of workplace safety. Ensures that duties are performed in a safe manner and safety requirements are adhered to. - Communicates progress, problems, and concerns to the Store Manager. **Positions Supervised** This position is not a supervisory position; however, oversight of team includes coaching, training and development of team members. All supervisory duties including, but not limited to hiring, disciplinary action, performance reviews presentation and termination are the responsibilities of Store Manager. Donor Service Representative Merchandise Processor Sales Associate Utility Associate #INDHP   **Education and Experience** - High School Diploma or GED equivalent; or three (3) years related experience. - Supervisory experience preferred but not necessary. - Previous retail experience preferred. - POS and basic computer experience preferred. **Skills/Abilities/Qualifications** - Must be able to work in an open warehouse environment being exposed to various weather and temperatures. - Must exhibit a high level of integrity and business ethics. - Meet qualitative and quantitative performance standards as established by the company. - Must be able to continuously perform repetitive work at a set pace. - Ability to communicate effectively, strong interpersonal skills and possess the ability to hear, speak and write. - Must have basic math skills. - Must be able to work a flexible schedule to include weekends and evenings. - Must complete and successfully pass State background check, Child Abuse Clearance and FBI Clearance. Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran. ## Skills - Security Clearance - Quantitative Analysis - Event Planning - Basic Math - Interpersonal Skills - Store Opening/Closing Procedures - Supervisory Skills - Asset Protection - Workplace Safety - Basic Computer Skills - Business Ethics - Cash Handling - Interviewing Skills - Merchandising - Communication - Backup and Recovery - Sales - Customer Service ## Benefits - Flexible Work Schedules ## Related - [Customer Service jobs](https://www.foundrole.com/careers/customer-service?utm_source=ai_markdown)- [Contact Center jobs](https://www.foundrole.com/careers/customer-service/contact-center?utm_source=ai_markdown)- [Customer Service Representative jobs](https://www.foundrole.com/careers/customer-service/contact-center/customer-service-representative?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [Retail](https://www.foundrole.com/sectors/retail-and-wholesale/retail?utm_source=ai_markdown) — 203978 jobs - [Pennsylvania](https://www.foundrole.com/locations/us/pennsylvania?utm_source=ai_markdown) — 100393 jobs - [York, PA](https://www.foundrole.com/locations/us/pennsylvania/york?utm_source=ai_markdown) — 1977 jobs ## Related pages - [Retail](https://www.foundrole.com/sectors/retail-and-wholesale/retail?utm_source=ai_markdown) — 203978 jobs - [Pennsylvania](https://www.foundrole.com/locations/us/pennsylvania?utm_source=ai_markdown) — 100393 jobs - [York, PA](https://www.foundrole.com/locations/us/pennsylvania/york?utm_source=ai_markdown) — 1977 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)