--- title: Customer Relations Rep at Touchette Regional Hospital description: Touchette Regional Hospital is hiring for the Customer Relations Rep role in Cahokia Heights, IL. See the full description and apply. type: job url: https://www.foundrole.com/jobs/customer-relations-rep-at-touchette-regional-hospital-01a1b251-25b2-747d-a61f-890954452692 date: 2026-11-15T01:26:44Z og_description: Join Touchette Regional Hospital as Customer Relations Rep in Cahokia Heights, IL. Pays $19.87–$24.84 per hour. Per-diem role. og_image: https://www.foundrole.com/og/pz173m.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | Touchette Regional Hospital | | **Location** | Cahokia Heights, IL | | **Salary** | $19.87/hr - $24.84/hr | | **Type** | Per Diem | | **Posted** | Nov 07, 2026 | ## Is this job real? **Ghost job check:** A- · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** No H-1B sponsorship on record for Touchette Regional Hospital. - **E-Verify:** No E-Verify enrollment on record for Touchette Regional Hospital. ## Pay for similar jobs Most similar jobs pay about $38,000 a year. ## Description The Customer Relations Representative performs duties primarily as an operator for both hospitals on a daily basis. Monitors alarms and makes public announcement for emergencies. Assists with customers, visitors and venders when requested. This job is located at the hospitals front lobby area. **Functions and Duties:** **PRN Only** - Answer and direct all incoming/outgoing calls. - Answer the Emergency Hotline Phone. - Utilize the public address (P.A.) to make emergency and non-emergency announcements. - Monitor and notify hospital for all weather (first alert) radio activations (code grey - severe weather). - Deter unauthorized entry to switchboard area (authorized personnel only). - Document requested long distance calls (tracking/trending) from employees. - Maintain a proficiency knowledge and understanding of all emergency codes and procedures. - Operates both hospitals mailroom from one location on a constant basis per day. - Answer assigned office telephone in a professional and prompt manner while at work. - Utilize the public address (P.A.) to make emergency and non-emergency announcements, when - relieving the operators for breaks/lunches. - Deter unauthorized entry to area (authorized personnel only) while at assigned work. - Document all long distance calls requested by employees while as an operator. - Greet customers/visitors in a polite, courteous manner while on duty. - Assist customers/visitors with directions whenever requested. - Maintain a proficiency knowledge and understanding of all emergency codes and procedures. - Report any work related deficiencies to Manager without delays. - Adhere to the hospitals goals, policies and standards. - Participates in performance improvement activities within the department. - Attends all department meetings. - Understand and adhere to all hospitals policies and standards. - Completes all other duties/tasks as assigned. - Will share opportunities to teach, motivate and uplift others. - Performs all other duties as assigned. **Minimum Qualifications:** Education - High School diploma required. Experience - 2 years’ experience as a receptionist, call center, or switchboard operator is preferred. - 1 years’ experience in Customer Service preferred. - 1 years’ experience in Microsoft Word/Excel preferred. - 1 years’ experience in alarm monitoring preferred. Certifications, Licenses, and Registrations - None. Skills and Abilities - Active Listening - Gives full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. - Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. - Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. - Active Learning - Understands the implications of new information for both current and future problem-solving and decision-making. **Physical Demands:** - Ability to place and receive a large rate of calls - Ability to communicate face to face - Ability to monitor alarms while using a phone - Ability to work during hospital related emergency situations. - Must be able to sit and/or stand for prolonged periods of time. - Must be able to wear personal protective equipment (PPE) (mask, gown, gloves) when required. - Must be able to use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs ; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. - Must occasionally lift and/or move up to 25 pounds. May be required with assistance to push someone in a wheelchair. PRN Only ## Skills - Alarm Systems - Active Listening - Balance Sheet - Decision Making - Microsoft Excel - Active Learning - Performance Improvement - Social Perceptiveness - Microsoft Word - Alarm Monitoring - Mailroom Operations - Equities - Switchboard Operation - Personal Protective Equipment - Customer Service ## Related - [Customer Service jobs](https://www.foundrole.com/careers/customer-service?utm_source=ai_markdown)- [Contact Center jobs](https://www.foundrole.com/careers/customer-service/contact-center?utm_source=ai_markdown)- [Customer Service Representative jobs](https://www.foundrole.com/careers/customer-service/contact-center/customer-service-representative?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Related pages - [Hospitals and Health Care](https://www.foundrole.com/sectors/healthcare/hospitals-and-health-care?utm_source=ai_markdown) — 385445 jobs - [Illinois](https://www.foundrole.com/locations/us/illinois?utm_source=ai_markdown) — 101549 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)