--- title: Quality Engineer Customer Quality description: LayerZero Power Systems is hiring for the Quality Engineer Customer Quality role in Streetsboro, OH. See the full description and apply. type: job url: https://www.foundrole.com/jobs/customer-quality-engineer-at-layerzero-power-systems-01a18473-228e-7f3c-82e6-099f0eaa0a68 date: 2026-11-13T02:50:31Z og_description: Join LayerZero Power Systems as Quality Engineer Customer Quality in Streetsboro, OH. Pays $90K–$100K per year. Full-time role. og_image: https://www.foundrole.com/og/5o2lui.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | LayerZero Power Systems | | **Location** | Streetsboro, OH | | **Salary** | $90K/yr - $100K/yr | | **Type** | Full Time | | **Posted** | Oct 28, 2026 | ## Is this job real? **Ghost job check:** A · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** No H-1B sponsorship on record for LayerZero Power Systems. - **E-Verify:** No E-Verify enrollment on record for LayerZero Power Systems. ## Pay for similar jobs Most similar jobs pay $85,000 – $110,000 a year (median $100,000). ## Description **Customer Quality Engineer**  **About Us**  LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers. **Position Description**  The Quality Engineer - Customer Quality protects the customer by leading rigorous investigations and resolving issues with permanent corrective action. This role uses structured 8D problem solving, technical analysis, and cross-functional leadership to drive issues from immediate containment through verified corrective action and systemic prevention. This position concentrates engineering resources on our toughest opportunities, ensures evidence-based root cause, and translates field learnings into stronger product, process, supplier, test, and quality-system controls. **Primary Duties**  **Communicate with Customers:** Prepare clear, factual customer updates and 8D reports that distinguish confirmed facts, containment, investigation status, verified root cause, permanent corrective action, and effectiveness evidence. **Drive Cross-Functional Corrective Action:** Partner with Design Engineering, Manufacturing Engineering, Operations, Field Services, Supplier Quality, and other functions to eliminate physical root causes and the systemic conditions that allowed issues to occur or escape. **Lead Significant Investigations:** Lead cross-functional technical investigations of customer quality issues from initial containment through verified permanent corrective action. **Apply 8D Problem Solving:** Own disciplined 8D execution, including team formation, problem definition, interim containment, root-cause and escape-point verification, corrective-action selection, implementation, effectiveness validation, and prevention of recurrence. **Establish Containment:** Coordinate timely, risk-based containment that protects customers and defines the potentially affected population while permanent corrective actions are developed. **Analyze Field Quality Data:** Use ticket data, Pareto analysis, recurrence patterns, product history, and field evidence to identify emerging trends, chronic failure modes, and systemic risks. **Perform Technical Root Cause Analysis:** Apply 5 Why, Ishikawa analysis, fault-tree thinking, failure reproduction, data analysis, drawing and specification review, test records, event logs, and physical evidence to prove or disprove competing hypotheses. **Drive Cross-Functional Corrective Action:** Partner with Design Engineering, Manufacturing Engineering, Operations, Field Services, Supplier Quality, and other functions to eliminate physical root causes and the systemic conditions that allowed issues to occur or escape. **Strengthen Upstream Prevention:** Translate field learnings into appropriate improvements to product design, component specifications, supplier controls, manufacturing processes, inspection and test methods, work instructions, training, or quality-system controls. **Verify Effectiveness:** Confirm that corrective actions address the verified causal chain, reduce recurrence risk, and remain effective before recommending investigation closure. **Deploy Lessons Horizontally:** Evaluate completed investigations for application to related products, configurations, processes, suppliers, installations, and customer environments. **Maintain Investigation Discipline:** Keep ticket records, evidence, decisions, milestones, ownership, and commitments accurate and current. **Support Field Investigation:** Participate in customer-site investigations, equipment evaluation, or commissioning-style troubleshooting when direct observation and data acquisition are needed. **Education**  - Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Manufacturing Engineering, Industrial Engineering, Quality Engineering, or a related technical discipline required. - An equivalent combination of technical education and directly relevant engineering, commissioning, field service, reliability, or quality experience may be considered. **Skills & Experience**  - Minimum 3 years of experience in quality engineering, field quality, commissioning, reliability, failure analysis, product support, field service, manufacturing engineering, or a closely related technical role. - Demonstrated experience leading complex root-cause investigations and corrective actions using 8D or a comparable structured problem-solving method. - Comfort working in customer-facing and field environments where information may be incomplete, urgency is high, and disciplined judgment is required. - Proven ability to lead cross-functional teams and drive decisions, ownership, and closure without direct authority over participants. - Strong technical troubleshooting capability, including the ability to separate symptoms, failure modes, contributing factors, physical root causes, and escape or systemic causes. - Ability to interpret electrical one-lines, schematics, assembly drawings, engineering specifications, bills of material, test records, event logs, and other technical evidence relevant to an investigation. - Working knowledge of 5 Why, Ishikawa/fishbone analysis, Pareto analysis, FMEA, containment, CAPA, failure analysis, and corrective-action effectiveness verification. - Ability to use data and objective evidence to form, test, prove, and disprove causal hypotheses rather than relying on assumption or correlation alone. - Clear written and verbal communication skills with the ability to explain technical findings to customers, leadership, and both technical and non-technical stakeholders. - Proficiency with Microsoft Excel and comfort working in ticketing, quality management, ERP, collaboration, and data-analysis systems. - Ability and willingness to travel to customer or field sites as business needs require. **Preferred Skills**  - Experience with mission-critical electrical power distribution equipment such as switchgear, static transfer switches, power distribution units, UPS systems, transformers, breakers, controls, or related equipment. - Experience commissioning or troubleshooting equipment in data centers, critical infrastructure, industrial power, semiconductor, healthcare, telecommunications, or other high-availability environments. - Experience in automotive, aerospace, defense, industrial automation, heavy equipment, or other industries with mature 8D, corrective-action, reliability, or field-quality practices. - Knowledge of ISO 9001 quality management systems and risk-based corrective and preventive action practices. - Experience with electrical measurement, event-log interpretation, failure reproduction, laboratory testing, component failure analysis, or reliability methods. - ASQ Certified Quality Engineer (CQE), Certified Reliability Engineer (CRE), Six Sigma Green Belt or Black Belt, or comparable problem-solving credential. - Experience presenting formal 8D findings or corrective-action plans directly to customers. **What Success Looks Like**  **Critical issues are contained:** Cases have timely containment, clear technical ownership, defined exposure, and an evidence-based investigation plan. **Recurring problems are eliminated:** Ticket data is used to identify emerging trends and convert repeated cases into focused corrective-action efforts that reduce recurrence. **Root cause is defensible:** Significant investigations show a verified causal chain, confirmed escape point, objective evidence, and corrective actions linked to the proven causes. **Field lessons move upstream:** Customer failures result in appropriate improvements to design, specifications, suppliers, manufacturing, inspection, testing, training, or the quality system. **Customers receive credible communication:** Updates are timely, factual, technically sound, and clear about what is known, what remains under investigation, and what has been verified. **What We Offer**  Competitive pay with performance incentives 100% company-paid medical, dental, and vision 401(k) with company match 3 weeks PTO, 10 paid holidays, and 2 floating holidays **Why You Will Love Working with Us**  **Impact:** Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects. **Innovation:** Immerse yourself in an environment that celebrates forward-thinking and continuous improvement. **Collaborative spirit:** Work closely with engineers and other professionals to solve challenging technical problems and turn lessons from the field into stronger products and processes. **Grow with us:** We are committed to your personal and professional development, offering opportunities to improve your skills and advance your career. ***At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.***  ## Skills - Enterprise Resource Planning - High Availability Systems - Correlation Analysis - Site Investigation - Electrical Testing and Measurement - Bill Of Materials - Uninterruptible Power Supply (Ups) - Investigation - Semiconductor Industry Knowledge - Robotics - Microsoft Excel - Certified Quality Engineer - Engineering Design Process - Problem Solving - Lean Six Sigma Green Belt - Quality Engineering - Electrical Equipment Components - Root Cause Analysis - Supplier Quality Management - Eight Disciplines Problem Solving (8D) - DIN EN ISO 9001 Certification - Data Centers - Commissioning - Power Systems Engineering - Quality Management - Statistics - Collaboration - Blueprint Reading - Circuit Breakers - Presentation Skills - Manufacturing Process Engineering - Lean Six Sigma Black Belt - Quality Assurance Procedures - Corrective And Preventive Action (Capa) - Switchgear - Certified Reliability Engineer - SAP Field Service Management - Leadership - Ishikawa Diagram (Fishbone Analysis) - Data Acquisition - Heavy Equipment - Drawing - Ticketing - Laboratory Testing - Data Analysis - Field Service - Electrical Engineering - Power Distribution - Communication - Electrical Machines - American Society for Quality (Asq) Certification - Pareto Analysis - Failure Mode and Effects Analysis (Fmea) - Technical Troubleshooting ## Benefits - Professional Development - Health Insurance - Dental Insurance - Vision Insurance - Paid Time Off (Pto) - Floating Holidays - 401(k) Plans ## Related - [Engineering jobs](https://www.foundrole.com/careers/engineering?utm_source=ai_markdown)- [Industrial Engineering jobs](https://www.foundrole.com/careers/engineering/industrial-engineering?utm_source=ai_markdown)- [Quality Engineer jobs](https://www.foundrole.com/careers/engineering/industrial-engineering/quality-engineer?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Related pages - [Ohio](https://www.foundrole.com/locations/us/ohio?utm_source=ai_markdown) — 97634 jobs - [Electrical Equipment Manufacturing](https://www.foundrole.com/sectors/manufacturing/electrical-equipment-manufacturing?utm_source=ai_markdown) — 41724 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)