--- title: Customer Experience Representative at Rollins description: Rollins is hiring for the Customer Experience Representative role in Naples, FL. Pays $17.99–$18 per hour. See the full description and apply. type: job url: https://www.foundrole.com/jobs/customer-experience-representative-at-rollins-inc-01a0b3ce-fc93-77c2-bede-7cbd17b71cb7 date: 2026-09-28T23:30:19Z og_description: Join Rollins as Customer Experience Representative in Naples, FL. Pays $17.99–$18 per hour. Full-time role. og_image: https://www.foundrole.com/og/ab4vco.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | Rollins | | **Location** | Naples, FL | | **Salary** | $17.99/hr - $18/hr | | **Type** | Full Time | | **Posted** | Sep 25, 2026 | ## Description Overview **At HomeTeam, we put people first****.** **We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer.** Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be **HomeTeam’s** next all-star player. **Apply in minutes from your mobile phone!** [//www.youtube.com/embed/KsE3-fu2d_U](//www.youtube.com/embed/KsE3-fu2d_U?utm_source=ai_markdown) Responsibilities **As a HomeTeam Customer Service Representative, you can expect to:** Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from **HomeTeam** Pest Defense. The Customer Service Representative regularly communicates with internal and external customers of **HomeTeam** Pest Defense. - Provide information to prospects and initiate new service - Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers - Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software - Resolving customer problems with invoices and billing questions - Conduct telephone conversations with customers about issues surrounding their service in a professional manner - Enter service-related notes in system software - Provide general marketing information to prospects and customers as requested - Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed - Maintain customer files on computer and in filing system - Validate technician paperwork for completeness and accuracy - File Technician paperwork in customer files - Update notes in system with technician and other employee customer information - Print, distribute, and review service tickets for technicians - Have a basic knowledge of technician’s job and processes of company's treatment processes - Properly follow HomeTeam Pest Defense telephone etiquette procedures - Ability to calm and diffuse angry customers - Escalate appropriate inquiries or problems to managers - Collect and reconcile payments received by technicians **There’s plenty of perks too!** - Competitive pay **$$**  - $17.99-$18 Hourly + sales commissin opportunity - Comprehensive benefits package including medical, dental, vision - Company paid life & AD&D insurance - 401(k) plan with company match up to **6%** - Employee stock purchase plan - Paid Time off and holidays - Employee discounts - Tuition reimbursement - Dependent scholarship awards - An opportunity to advance within the company - Recognition for a job well done - A friendly work environment - Employee referral bonuses - The opportunity for professional growth and respect that comes from working for an industry leader **Why** **HomeTeam?** - **HomeTeam** is the **#1** pest management company to homebuilders - Currently performs more the 2,000,000 services a year - The company has exclusive technology with its unique **Taexx®** built-in pest control system during a home’s construction - Pest Management Industry is growing and is a recession resistant line of business - **Women’s Leadership Initiative** at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace. - [**HomeTeam**](http://www.pestdefense.com/) is financially stable and growing as a subsidiary of [**Rollins, Inc.**,](http://www.rollins.com/) (NYSE: ROL), headquartered in Atlanta, GA **![](https://rollins.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1113370&hashed=1293098568)**     ![HT WLI](https://rollins.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=962609&hashed=-1571866882) Qualifications **Minimum Requirements:** - Must have ***1 year of previous customer service experience*** - Entry level customer service skill and technique - Basic / entry level understanding of computers - Entry level skill on use of company telephone features and how to use them - Must be 18 years or older with a high school diploma or GED **Physical Demands / Working Environment:** - Candidates must meet physical job requirements and safely perform the job duties with or without accommodation *HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer* #HTPD114HFS ## Skills - Construction - Pest Control - Filing - HTTP/HTTPS - Initiative - Billing - Referral Processing - Leadership - Telephone Etiquette - Sales - Customer Service ## Benefits - Financial Aid/Assistance - Professional Development - Health Insurance - Dental Insurance - Vision Insurance - Life Insurance - Discounts/Reimbursements - Paid Time Off (Pto) - 401(k) Plans - Employee Stock Options (ESOs) ## How to Apply [Apply for this position](https://www.foundrole.com/jobs/customer-experience-representative-at-rollins-inc-01a0b3ce-fc93-77c2-bede-7cbd17b71cb7?utm_source=ai_markdown) ## Related - [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown)