--- title: Customer Contact Assistant at CentraCare description: CentraCare is hiring for the Customer Contact Assistant role in Saint Cloud, MN. Pays $19.53–$29.28 per hour. See the full description and apply. type: job url: https://www.foundrole.com/jobs/customer-contact-assistant-at-centracare-01a1c6a8-36bf-726e-86b3-755b6422aee3 date: 2026-11-15T01:26:44Z og_description: Join CentraCare as Customer Contact Assistant in Saint Cloud, MN. Pays $19.53–$29.28 per hour. Full-time, on-site role. og_image: https://www.foundrole.com/og/b0vq9p.png breadcrumbs: - label: Home url: https://www.foundrole.com/ - label: Search url: https://www.foundrole.com/jobs --- | | | |---|---| | **Company** | [CentraCare](https://www.foundrole.com/companies/centracare?utm_source=ai_markdown) | | **Location** | Saint Cloud, MN | | **Salary** | $19.53/hr - $29.28/hr | | **Type** | Full Time | | **Posted** | Nov 10, 2026 | ## Is this job real? **Ghost job check:** A- · Low risk. Probably a real opening. ## Visa sponsorship - **H-1B:** CentraCare sponsors H-1B visas. It filed 22 H-1B petitions (FY2026 Q1 – FY2026 Q4). - **E-Verify:** No E-Verify enrollment on record for CentraCare. ## Pay for similar jobs Most similar jobs pay $42,000 – $51,000 a year (median $50,000). ## Description Find your purpose with a rewarding position on our Call Center Team as a Customer Contact Assistant! The Customer Contact Assistant will work at the CentraCare Plaza in St. Cloud within a fast-paced team structured environment. The Customer Contact Assistant will use a PC based call handling system to manage inbound and outbound communications for CentraCare. You will be responsible for a high volume of calls, both routine and complex, along with internal departmental calls. You will work closely with Providers, Nursing staff, Administration, Patients, and Community to meet their needs. Position may include the opportunity to work from home in a hybrid capacity. **Schedule:** - Full Time | 63 Hours Every Two Weeks * 7 days on 7 days off; Thurs-Wed * Overnights; 9:00p-6:30a - Training for this position is on-site at CentraCare Plaza; hybrid options after successful in-office training **Pay and Benefits:** - Minimum hourly rate of $19.53 per hour; exact rate of pay determined by years of related experience * Pay range: $19.53-$29.28 per hour * Night shift differential of $3.00/hr; weekend shift differential of $1.05/hr - Full time [benefits](https://jobs.centracare.com/us/en/benefits): medical, dental, PTO, retirement, employee discounts and more! **Qualifications:** - High school diploma or equivalent required. - Strong customer service, verbal and written communication skills required. - Typing skill of 40 wpm along with general computer and Microsoft Office experience. - One to two year post high school training in clerical, secretarial or PC based phone system preferred. **Core Functions:** - Using a PC based phone system to manage incoming and outgoing communications for CentraCare hospitals, clinics, and providers. - Receive calls from the public and provide appropriate information when available or route to the appropriate department as necessary. - Asks clarifying questions to determine the nature of requests and responds in a timely fashion using established protocols and procedures. - The ability to navigate a computer-based information system to find appropriate information. - Monitors Medical Messaging que, to provide continued coverage for on-call providers as well as medical personnel and support staff. - Update On-Call schedules and information as requested for immediate needs of the department. - Process consults and courtesies for patient referral to other specialty physicians. - Able to effectively utilize multiple applications such as but not limited to: Amtelco suite of products, Microsoft Office, EPIC, and department databases. CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employer.   ## Skills - Epic EHR - Clerical Skills - Typing - Referral Processing - Secretarial Skills - Microsoft Office - On-Call Coverage - Communication - Databases - Customer Service ## Benefits - Discounts/Reimbursements - Paid Time Off (Pto) ## Related - [More jobs at CentraCare](https://www.foundrole.com/companies/centracare?utm_source=ai_markdown) - [Customer Service jobs](https://www.foundrole.com/careers/customer-service?utm_source=ai_markdown)- [Contact Center jobs](https://www.foundrole.com/careers/customer-service/contact-center?utm_source=ai_markdown)- [Customer Service Representative jobs](https://www.foundrole.com/careers/customer-service/contact-center/customer-service-representative?utm_source=ai_markdown)- [Browse all companies](https://www.foundrole.com/companies?utm_source=ai_markdown) ## Explore this job market - [Hospitals and Health Care](https://www.foundrole.com/sectors/healthcare/hospitals-and-health-care?utm_source=ai_markdown) — 385445 jobs - [Minnesota](https://www.foundrole.com/locations/us/minnesota?utm_source=ai_markdown) — 48027 jobs - [Saint Cloud, MN](https://www.foundrole.com/locations/us/minnesota/saint-cloud?utm_source=ai_markdown) — 880 jobs - [CentraCare](https://www.foundrole.com/companies/centracare?utm_source=ai_markdown) — 329 jobs ## Related pages - [Hospitals and Health Care](https://www.foundrole.com/sectors/healthcare/hospitals-and-health-care?utm_source=ai_markdown) — 385445 jobs - [Minnesota](https://www.foundrole.com/locations/us/minnesota?utm_source=ai_markdown) — 48027 jobs - [Saint Cloud, MN](https://www.foundrole.com/locations/us/minnesota/saint-cloud?utm_source=ai_markdown) — 880 jobs - [CentraCare](https://www.foundrole.com/companies/centracare?utm_source=ai_markdown) — 329 jobs ## Browse - [Companies](https://www.foundrole.com/companies?utm_source=ai_markdown) - [Jobs by country](https://www.foundrole.com/locations?utm_source=ai_markdown) - [Jobs in the United States by state and city](https://www.foundrole.com/locations/us?utm_source=ai_markdown) - [H1B sponsors by location](https://www.foundrole.com/h1b-sponsors?utm_source=ai_markdown) - [H1B salaries](https://www.foundrole.com/h1b-salaries?utm_source=ai_markdown) - [Sectors and industries](https://www.foundrole.com/sectors?utm_source=ai_markdown) - [Jobs by career field](https://www.foundrole.com/careers?utm_source=ai_markdown) - [Latest jobs](https://www.foundrole.com/jobs/latest?utm_source=ai_markdown)